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If Emotional Labor meets Micropolitics: Strategisches Surface Acting im Umgang mit emotionalen Anforderungen in subjektivierten Arbeitskontexten

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  • Mucha Anna

    (Universität Hamburg, Fakultät Wirtschafts- und Sozialwissenschaften, Fachbereich Sozialökonomie, Von-Melle Park 9, 20146 Hamburg, Germany)

Abstract

Within the process of subjectivation in the world of work, the requirements concerning the quality and display of emotions are increasing. The ‘discipline of acting’ turns into a ‘dicipline of being’ – for the employees, this results in emotional dissonance and exhaustion. Against this backdrop, I combine the concepts of emotion work and micropolitics, suggesting ‘strategic surface acting’ as a coping strategy for managing the balancing act between emotional norms and self-care.

Suggested Citation

  • Mucha Anna, 2016. "If Emotional Labor meets Micropolitics: Strategisches Surface Acting im Umgang mit emotionalen Anforderungen in subjektivierten Arbeitskontexten," Arbeit, De Gruyter, vol. 25(1-2), pages 47-56, October.
    • Handle: RePEc:bpj:arbeit:v:25:y:2016:i:1-2:p:47-56:n:4
    DOI: 10.1515/arbeit-2016-0024
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    References listed on IDEAS

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    1. Hochwarter, Wayne A. & Ferris, Gerald R. & Gavin, Mark B. & Perrewe, Pamela L. & Hall, Angela T. & Frink, Dwight D., 2007. "Political skill as neutralizer of felt accountability--job tension effects on job performance ratings: A longitudinal investigation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 102(2), pages 226-239, March.
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