Work From Home (WFH) Experience: A Case of M Telecommunications Company in Kuala Lumpur, Malaysia

This study investigates the factors influencing the implementation of Work from Home (WFH) and its impacts on employees at M Telecommunications Company in Kuala Lumpur. Data were collected using a qualitative approach through semi-structured interviews with five informants based on the data saturation principle, which provided in-depth insights into employee experiences. The findings show that WFH was primarily implemented in response to social factors, such as the COVID-19 pandemic and government policies. The research further reveals imperative social and psychological impacts of WFH. Socially, WFH has altered organizational culture, enhanced work-life balance, cost, physical health, and enabled greater engagement with cultural and religious practices, time with family, while also presenting challenges like technological disruptions, job satisfaction, income, and shifts in productivity. Psychologically, employees experienced loneliness, stress, motivation, alongside the issue of mental health. This study offers practical recommendations for organizations to enhance WFH policies and contributes to the broader understanding of remote work’s implications for employee well-being and organizational effectiveness.