Assessment of the Implementation of the Student Affairs and Services: A Basis for the Intervention Program

This study investigates the implementation and effectiveness of CMO 09 Series 2013 among Higher Education Institutions (HEIs) in Region 10-Northern Mindanao, strategically located in the Southern Philippines. It involves 252 respondents, including SAS Directors, SAS personnel, and student leaders from various types of institutions. Utilizing a descriptive design, participants were selected through Stratified Random Sampling, and data were collected via a validated questionnaire with a high reliability index of 0.93. Findings indicate that approximately 60% of SAS Directors rated CMO implementation as “very well implemented,†with a mean score of 3.30. The results show a strong commitment to compliance with CHED directives, particularly in Monitoring and Evaluation, Student Development, and Student Services Funds. SAS personnel reported a moderate level of implementation (mean score of 3.09), with 22.60% noting very effective execution. Student leaders also acknowledged compliance with a mean rating of 2.96, highlighting the need for improved policy directives. Overall, HEIs received an average compliance rating of 3.12, categorizing them as ‘Compliant,’ though areas for improvement, particularly in Student Welfare, were identified. Additionally, student leaders found the CMO to be “very useful†(mean rating of 3.35), emphasizing its role in enhancing student services. This research underscores the importance of feedback from all stakeholders in evaluating CMO implementation and calls for targeted interventions to exceed basic compliance, ultimately improving student welfare and satisfaction within higher education institutions.