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Leadership and Service Delivery in Times of Change

Author

Listed:
  • Sulaiman Olusegun Atiku

    (Harold Pupkewitz Graduate School of Business, Namibia University of Science and Technology, Windhoek 13388, Namibia
    Department of Economic and Business Sciences, Walter Sisulu University, Mthatha 5100, South Africa)

  • Collen Mulife Kurana

    (Harold Pupkewitz Graduate School of Business, Namibia University of Science and Technology, Windhoek 13388, Namibia)

  • Idris Olayiwola Ganiyu

    (Department of Economic and Business Sciences, Walter Sisulu University, Mthatha 5100, South Africa
    York Business School, York St John University, Lord Mayor’s Walk, York YO31 7EX, UK)

Abstract

There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been experiencing power outages and water shortages. The livelihoods of the residents and business operations have been hindered by these difficulties. This study investigates the influence of leadership on service delivery in a Town Council in Namibia. A qualitative research approach was adopted to analyse the influence of leadership practices on service delivery in times of change. A total of ten participants were sampled from a population of 117 staff members using a purposive sampling. Face-to-face interviews were conducted using a semi-structured interview guide. Participants views were tape recorded, transcribed into Microsoft Word, and analysed using thematic analysis via NVivo 12. The results showed that logistical difficulties, political interference, lack of human resources, and financial constraints, are the challenges hampering service delivery in the Town Council. The need for managers and supervisors to inspire, coach, mentor, and motivate their subordinates to enhance service delivery using a transformational leadership style is evident in the results. Therefore, the Town Council should prioritise budgeting, foster public-private partnerships, promote innovation, and ensure stakeholder engagement to enhance service delivery in the Town Council.

Suggested Citation

  • Sulaiman Olusegun Atiku & Collen Mulife Kurana & Idris Olayiwola Ganiyu, 2023. "Leadership and Service Delivery in Times of Change," Administrative Sciences, MDPI, vol. 13(5), pages 1-15, May.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:5:p:125-:d:1141334
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    References listed on IDEAS

    as
    1. Blane D. Lewis, 2017. "Local government spending and service delivery in Indonesia: the perverse effects of substantial fiscal resources," Regional Studies, Taylor & Francis Journals, vol. 51(11), pages 1695-1707, November.
    2. Stewart Kaupa & Sulaiman Olusegun Atiku, 2020. "Challenges in the Implementation of Performance Management System in Namibian Public Sector," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 6(2), pages 25-34, June.
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