IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v4y2020i6p710-716.html
   My bibliography  Save this article

Human Resource Management and Microfinance Institutions Performance in Cameroon: Evidence Using a Structural Equation Modelling

Author

Listed:
  • Jean DOUANLA

    (Faculty of Economics and Management, University of Dschang, Cameroon)

  • Laure NDJIOZEFANGUE

    (Faculty of Economics and Management, University of Dschang, Cameroon)

  • Colette SIMO

    (The Dschang School of Economics and Management, University of Dschang, Cameroon)

Abstract

The aim of this article is to examine the effect of human resource management (HRM) practices on the social performance of micro finance institutions in Cameroon. The study population consist of microfinance institutions in Cameroon. For this purpose, a survey questionnaire was carried out on 20 microfinance institutions. The acquired survey data was evaluated via confirmatory factors analyses, reliability analyses and structural equation modelling. The empirical results show that there is a positive and significant link between HRM practices and the social performance in microfinance institutions in Cameroon.

Suggested Citation

  • Jean DOUANLA & Laure NDJIOZEFANGUE & Colette SIMO, 2020. "Human Resource Management and Microfinance Institutions Performance in Cameroon: Evidence Using a Structural Equation Modelling," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 4(6), pages 710-716, June.
    • Handle: RePEc:bcp:journl:v:4:y:2020:i:6:p:710-716
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-4-issue-6/710-716.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/virtual-library/papers/human-resource-management-and-microfinance-institutions-performance-in-cameroon-evidence-using-a-structural-equation-modelling/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Joseph Nzongang & Isabelle Piot-Lepetit & David Kamdem, 2012. "La mesure de l'efficacité financière et sociale des institutions de microfinance du réseau MC² au Cameroun," Mondes en développement, De Boeck Université, vol. 0(4), pages 99-116.
    2. Alex Bryson, 1999. "The impact of employee involvement on small firms' financial performance," National Institute Economic Review, National Institute of Economic and Social Research, vol. 169(1), pages 78-95, July.
    3. David E. Guest & Jonathan Michie & Neil Conway & Maura Sheehan, 2003. "Human Resource Management and Corporate Performance in the UK," British Journal of Industrial Relations, London School of Economics, vol. 41(2), pages 291-314, June.
    4. Henri Savall & Véronique Zardet, 2001. "Evolution Des Outils De Contrôle Et Des Criteres De Performance, Face Aux Defis De Changement Strategique Des Entreprises," Post-Print halshs-00584652, HAL.
    5. Alice Le Flanchec & Astrid Mullenbach & Jacques Rojot, 2015. "Favoriser la satisfaction au travail : les apports de l’enquête REPONSE 2011," Post-Print hal-03897919, HAL.
    6. Kim, Moon-Koo & Park, Myeong-Cheol & Jeong, Dong-Heon, 2004. "The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services," Telecommunications Policy, Elsevier, vol. 28(2), pages 145-159, March.
    7. Innocents Kollo Bandibeno & Jean Colbert Awomo Ndongo, 2017. "Pratiques de gestion des ressources humaines et performance sociale des collectivités territoriales décentralisées au Cameroun," Mondes en développement, De Boeck Université, vol. 0(2), pages 139-154.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mahmoud Kaleem, 2017. "Development of Human Resources to Increase Policy Capacity in Public Sector," Human Resource Research, Macrothink Institute, vol. 1(1), pages 14-40, December.
    2. Surhan Cam & Serap Palaz, 2023. "Mutual interests management with a purposive approach: Evidence from the Turkish shipyards for an amorphous impact model between (subjective) well‐being and performance," Industrial Relations Journal, Wiley Blackwell, vol. 54(1), pages 40-70, January.
    3. Orthodox Tefera & Stephen Migiro, 2019. "The Relationship amongst Customer Satisfaction, Loyalty, Demographic and Tripographic1 Attributes: A Case of Star Rated Hotel Guests in Ethiopia," Journal of Economics and Behavioral Studies, AMH International, vol. 10(6), pages 16-29.
    4. Abdul Raziq, Retha Wiesner, 2016. "High Performance Management Practices and Sustainability of SMEs. Evidence from Manufacturing and Services-based Industries in Pakistan," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 3(2), pages 83-107, October.
    5. Kim, Joon Ho & Kang, Kyung Ho, 2018. "The effect of promotion on gaming revenue: A study of the US casino industry," Tourism Management, Elsevier, vol. 65(C), pages 317-326.
    6. Sulaiman Olusegun Atiku & Ziska Fields & Ethel Abe, 2017. "Cultural Values and Human Resource Outcomes in the Nigerian Banking Industry," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 67(2), pages 26-46, April-Jun.
    7. Chung-Yi Lin & Shu-Yi Liaw & Chao-Chun Chen & Mao-Yuan Pai & Yuh-Min Chen, 2017. "A computer-based approach for analyzing consumer demands in electronic word-of-mouth," Electronic Markets, Springer;IIM University of St. Gallen, vol. 27(3), pages 225-242, August.
    8. Blanchflower, David G. & Bryson, Alex, 2008. "Union Decline in Britain," IZA Discussion Papers 3436, Institute of Labor Economics (IZA).
    9. Igbokwe-Ibeto, C.J, 2019. "The Effect of Job Analysis on Service Delivery in Federal Airports Authority of Nigeria (FAAN) 2005-2014," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(2), pages 195-211, December.
    10. Park, Eunil & Kim, Ki Joon & Kwon, Sang Jib, 2017. "Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust," Journal of Business Research, Elsevier, vol. 76(C), pages 8-13.
    11. S. Rajeswari & Yarlagadda Srinivasulu & S. Thiyagarajan, 2017. "Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service)," Global Business Review, International Management Institute, vol. 18(4), pages 1041-1058, August.
    12. Andreas Georgiadis & Christos N. Pitelis, 2016. "The Impact of Employees' and Managers' Training on the Performance of Small- and Medium-Sized Enterprises: Evidence from a Randomized Natural Experiment in the UK Service Sector," British Journal of Industrial Relations, London School of Economics, vol. 54(2), pages 409-421, June.
    13. Mujahid Mohiuddin Babu & Panuel Rozario Prince, 2011. "Factors Influencing the Overall Customer Satisfaction of the Wireless Internet Service Users: An Empirical Study in Bangladesh," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(6), pages 14-24, September.
    14. Wei Chi & Richard B. Freeman & Morris M. Kleiner, 2011. "Adoption and Termination of Employee Involvement Programs," LABOUR, CEIS, vol. 25(1), pages 45-62, March.
    15. den Hartog, D.N. & Boselie, J.P.P.E.F. & Paauwe, J., 2004. "Performance Management: A model and research agenda," ERIM Report Series Research in Management ERS-2004-068-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    16. Yogesh Verma & Maithili R. P. Singh, 2017. "Marketing Mix, Customer Satisfaction and Loyalty: An Empirical Study of Telecom Sector in Bhutan," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 8(2), pages 121-129, May.
    17. Ahmad Sohail Khan & Saima Majeed & Rizwan Shabbir, 2016. "Designing a Customer Retention Framework for Telecommunication Sector," Information Management and Business Review, AMH International, vol. 8(5), pages 48-60.
    18. Muhammad Irfan & Mohammad Farid Shamsudin & Noor Hadi, 2016. "How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(6), pages 1-57, May.
    19. Slãvescu Ecaterina Oana & Panait Iulian, 2012. "Improving Customer Churn Models as one of Customer Relationship Management Business Solutions for the Telecommunication Industry," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 1156-1160, May.
    20. Esmailpour, Javad & Aghabayk, Kayvan & Aghajanzadeh, Mohammad & De Gruyter, Chris, 2022. "Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 80-103.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:4:y:2020:i:6:p:710-716. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.