IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v4y2020i6p710-716.html
   My bibliography  Save this article

Human Resource Management and Microfinance Institutions Performance in Cameroon: Evidence Using a Structural Equation Modelling

Author

Listed:
  • Jean DOUANLA

    (Faculty of Economics and Management, University of Dschang, Cameroon)

  • Laure NDJIOZEFANGUE

    (Faculty of Economics and Management, University of Dschang, Cameroon)

  • Colette SIMO

    (The Dschang School of Economics and Management, University of Dschang, Cameroon)

Abstract

The aim of this article is to examine the effect of human resource management (HRM) practices on the social performance of micro finance institutions in Cameroon. The study population consist of microfinance institutions in Cameroon. For this purpose, a survey questionnaire was carried out on 20 microfinance institutions. The acquired survey data was evaluated via confirmatory factors analyses, reliability analyses and structural equation modelling. The empirical results show that there is a positive and significant link between HRM practices and the social performance in microfinance institutions in Cameroon.

Suggested Citation

  • Jean DOUANLA & Laure NDJIOZEFANGUE & Colette SIMO, 2020. "Human Resource Management and Microfinance Institutions Performance in Cameroon: Evidence Using a Structural Equation Modelling," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 4(6), pages 710-716, June.
    • Handle: RePEc:bcp:journl:v:4:y:2020:i:6:p:710-716
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-4-issue-6/710-716.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/virtual-library/papers/human-resource-management-and-microfinance-institutions-performance-in-cameroon-evidence-using-a-structural-equation-modelling/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Alice Le Flanchec & Astrid Mullenbach & Jacques Rojot, 2015. "Favoriser la satisfaction au travail : les apports de l’enquête REPONSE 2011," Post-Print hal-03897919, HAL.
    2. Kim, Moon-Koo & Park, Myeong-Cheol & Jeong, Dong-Heon, 2004. "The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services," Telecommunications Policy, Elsevier, vol. 28(2), pages 145-159, March.
    3. Henri Savall & Véronique Zardet, 2001. "Evolution Des Outils De Contrôle Et Des Criteres De Performance, Face Aux Defis De Changement Strategique Des Entreprises," Post-Print halshs-00584652, HAL.
    4. Joseph Nzongang & Isabelle Piot-Lepetit & David Kamdem, 2012. "La mesure de l'efficacité financière et sociale des institutions de microfinance du réseau MC² au Cameroun," Mondes en développement, De Boeck Université, vol. 0(4), pages 99-116.
    5. Innocents Kollo Bandibeno & Jean Colbert Awomo Ndongo, 2017. "Pratiques de gestion des ressources humaines et performance sociale des collectivités territoriales décentralisées au Cameroun," Mondes en développement, De Boeck Université, vol. 0(2), pages 139-154.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Grzybowski, Lukasz, 2005. "Essays on Economics of Network Industries: Mobile Telephony," Munich Dissertations in Economics 5561, University of Munich, Department of Economics.
    2. Asare Yaw Obeng & Peter L Mkhize, 2017. "Operational Risk, Bank Size and the Financial Performance of Commercial Banks in Kenya," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 6(3), pages 51-69, April.
    3. Orthodox Tefera & Stephen Migiro, 2019. "The Relationship amongst Customer Satisfaction, Loyalty, Demographic and Tripographic1 Attributes: A Case of Star Rated Hotel Guests in Ethiopia," Journal of Economics and Behavioral Studies, AMH International, vol. 10(6), pages 16-29.
    4. Kim, Joon Ho & Kang, Kyung Ho, 2018. "The effect of promotion on gaming revenue: A study of the US casino industry," Tourism Management, Elsevier, vol. 65(C), pages 317-326.
    5. Deng, Zhaohua & Lu, Yaobin & Wei, Kwok Kee & Zhang, Jinlong, 2010. "Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China," International Journal of Information Management, Elsevier, vol. 30(4), pages 289-300.
    6. Muhammad Sohaib, 2022. "An Investigation of Repurchase Intentions in the Banking Industry: What Reason Do They Return?," SAGE Open, , vol. 12(1), pages 21582440211, January.
    7. K, Keerthi & J, Swaminathan & R, Renukadevi & K, Bharathipriya, 2017. "Service quality in Indian telecom sector - A regression model study," MPRA Paper 79912, University Library of Munich, Germany, revised Mar 2017.
    8. Chung-Yi Lin & Shu-Yi Liaw & Chao-Chun Chen & Mao-Yuan Pai & Yuh-Min Chen, 2017. "A computer-based approach for analyzing consumer demands in electronic word-of-mouth," Electronic Markets, Springer;IIM University of St. Gallen, vol. 27(3), pages 225-242, August.
    9. Park, Eunil & Kim, Ki Joon & Kwon, Sang Jib, 2017. "Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust," Journal of Business Research, Elsevier, vol. 76(C), pages 8-13.
    10. Osman Durmaz, 2022. "Is brand experience a good mediator? An empirical study on ISP sector," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(1), pages 53-67, January.
    11. S. Rajeswari & Yarlagadda Srinivasulu & S. Thiyagarajan, 2017. "Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service)," Global Business Review, International Management Institute, vol. 18(4), pages 1041-1058, August.
    12. Won-Moo Hur & Hyun Kim & Hanna Kim, 2013. "Investigation of the relationship between service values and loyalty behaviors under high commitment," Service Business, Springer;Pan-Pacific Business Association, vol. 7(1), pages 103-119, March.
    13. Mujahid Mohiuddin Babu & Panuel Rozario Prince, 2011. "Factors Influencing the Overall Customer Satisfaction of the Wireless Internet Service Users: An Empirical Study in Bangladesh," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(6), pages 14-24, September.
    14. Liao, Chun-Hsiung & Lin, Hsing-Yung, 2011. "Measuring operational efficiency of mobile operators in Japan and Korea," Japan and the World Economy, Elsevier, vol. 23(1), pages 48-57, January.
    15. Suárez, David & García-Mariñoso, Begoña & Santos, Iván, 2016. "Satisfaction of business customers with mobile phone and internet services in Spain," Telecommunications Policy, Elsevier, vol. 40(1), pages 52-61.
    16. Yogesh Verma & Maithili R. P. Singh, 2017. "Marketing Mix, Customer Satisfaction and Loyalty: An Empirical Study of Telecom Sector in Bhutan," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 8(2), pages 121-129, May.
    17. Ahmad Sohail Khan & Saima Majeed & Rizwan Shabbir, 2016. "Designing a Customer Retention Framework for Telecommunication Sector," Information Management and Business Review, AMH International, vol. 8(5), pages 48-60.
    18. Muhammad Irfan & Mohammad Farid Shamsudin & Noor Hadi, 2016. "How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(6), pages 1-57, May.
    19. Edgardo R. Bravo, 2015. "Determinantes del desempeño adaptativo en el contexto de sistemas de información," Working Papers 15-18, Centro de Investigación, Universidad del Pacífico.
    20. Slãvescu Ecaterina Oana & Panait Iulian, 2012. "Improving Customer Churn Models as one of Customer Relationship Management Business Solutions for the Telecommunication Industry," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 1156-1160, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:4:y:2020:i:6:p:710-716. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://www.rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.