IDEAS home Printed from https://ideas.repec.org/a/arp/tjssrr/2018p127-136.html
   My bibliography  Save this article

Work Design and Competencies in Relation to Work Performance: A Proposed Framework

Author

Listed:
  • Mohd Faizal Hamzah*

    (Ph.D. Candidate, University of Technology MARA, Malaysia Senior Librarian, University of Malaya, Malaysia)

  • Mohamad Noorman Masrek

    (Senior Lecturer, Faculty of Information Management, University of Technology MARA, Malaysia)

  • Irwan Kamaruddin Abdul Kadir

    (Senior Lecturer, Faculty of Information Management, University of Technology MARA, Malaysia)

Abstract

Work performances are an essential key indicator for various organizations, especially in the library. Work performance guide libraries to develop business strategy, and achieved mission and vision of the libraries. Unfortunately, a study in work design concepts in librarianship literature is very limited. In contrast to others, profession work designs are always a key indicator to measure work performance. Therefore this fissure opens a new perspective on work performance study in library fields. Accordingly, this study proposed a new dimension in measuring work performance. Hence, the objective of this study is 1) to identify the conceptual frameworks of work performance and work design, 2) integrating these to propose a heuristic conceptual framework. A systematic review was conducted in social science, psychology, library and management databases. The generic framework was identified and the dominant dimension was listed in the systematic table. The underpinning generic framework, model, and theories were identified. The frequently used to describe work design, competencies and work performance were integrate. Based on the systematic review of the previous study, a heuristic conceptual framework of work performance, competencies, and work design were proposed. The proposed framework can serve as a fundamental conceptual framework for future study on work performance in library fields.

Suggested Citation

  • Mohd Faizal Hamzah* & Mohamad Noorman Masrek & Irwan Kamaruddin Abdul Kadir, 2018. "Work Design and Competencies in Relation to Work Performance: A Proposed Framework," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 127-136:2.
    • Handle: RePEc:arp:tjssrr:2018:p:127-136
    as

    Download full text from publisher

    File URL: https://www.arpgweb.com/pdf-files/spi2.49.127-136.pdf
    Download Restriction: no
    File URL: https://www.arpgweb.com/journal/7/special_issue/11-2018/2/4
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Dong-Her Shih & Chia-Ming Lu & Chia-Hao Lee & Yuh-Jiuan M. Parng & Kuo-Jui Wu & Ming-Lang Tseng, 2018. "A Strategic Knowledge Management Approach to Circular Agribusiness," Sustainability, MDPI, vol. 10(7), pages 1-20, July.
    2. Ramona Diana LEON, 2015. "The Future Knowledge Worker: An Intercultural Perspective," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 3(4), pages 675-691, December.
    3. Linda Koopmans & Claire Bernaards & Vincent Hildebrandt & Stef van Buuren & Allard J. van der Beek & Henrica C.W. de Vet, 2012. "Development of an individual work performance questionnaire," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(1), pages 6-28, November.
    4. Ayşe Banu Elmadağ & Alexander E. Ellinger, 2018. "Alleviating job stress to improve service employee work affect: the influence of rewarding," Service Business, Springer;Pan-Pacific Business Association, vol. 12(1), pages 121-141, March.
    5. Steven W. Rayburn & David A. Gilliam, 2016. "Using work design to motivate customer-oriented behaviors," The Service Industries Journal, Taylor & Francis Journals, vol. 36(7-8), pages 339-355, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arieana Thompson & Valentina Bruk-Lee, 2021. "Employee Happiness: Why We Should Care," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 16(4), pages 1419-1437, August.
    2. Islam Shainima & Hari Pramono & Suliyanto Suliyanto & Setyanto Refius & Suroso Agus & Bahauddin Khalid Md. & Iftakhar Nayma, 2024. "Transformational Leadership in Indonesian Diversified-Cultural SME Sector: An Investigation of the Settlement Criteria of Job Performance," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 34(3), pages 79-107.
    3. Jawad Karamat & Tong Shurong & Naveed Ahmad & Sana Afridi & Shahbaz Khan & Kashif Mahmood, 2019. "Promoting Healthcare Sustainability in Developing Countries: Analysis of Knowledge Management Drivers in Public and Private Hospitals of Pakistan," IJERPH, MDPI, vol. 16(3), pages 1-24, February.
    4. Minjeong Kang & Taeshik Gong, 2019. "Dysfunctional customer behavior: conceptualization and empirical validation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 625-646, December.
    5. Gladish Pretirose & Muafi Muafi, 2021. "The influence of relationship conflict, employee turnover intention, and employee performance," Bussecon Review of Social Sciences (2687-2285), Bussecon International Academy, vol. 3(3), pages 15-25, July.
    6. Ming-Lang Tseng & Chia-Hao Chang & Kuo-Jui Wu & Chun-Wei Remen Lin & Bhuripan Kalnaovkul & Raymond R. Tan, 2019. "Sustainable Agritourism in Thailand: Modeling Business Performance and Environmental Sustainability under Uncertainty," Sustainability, MDPI, vol. 11(15), pages 1-20, July.
    7. Sandra Maria Correia Loureiro & Ricardo Godinho Bilro & Diogo Neto, 2023. "Working with AI: can stress bring happiness?," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 233-255, March.
    8. Sih Darmi Astuti & Kusni Ingsih, 2019. "Antecedent and impact of procrastination on public sector," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 10(2), pages 83-94, August.
    9. Damianus Abun & Marlene T Nicolas & Estrella Apollo & Theogenia Magallanes & Mary Joy Encarnacion, 2021. "Employees’ self-efficacy and work performance of employees as mediated by work environment," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 01-15, October.
    10. Henry C. Y. Ho & Wai Kai Hou & Kai-Tak POON & Angel N. M. Leung & Joyce L. Y. Kwan, 2023. "Being Virtuous Together: A One-Year Prospective Study on Organizational Virtuousness, Well-Being, and Organizational Commitment," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(1), pages 521-542, February.
    11. Iliescu Andra Nicoleta, 2021. "From knowledge workers to knowmads: skills, roles and attributes – A literature review," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 15(1), pages 128-138, December.
    12. Miri Chung & Young-Hye Jang & Steven A. Edelson, 2021. "The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 77-102, March.
    13. Davlembayeva, Dinara & Papagiannidis, Savvas & Alamanos, Eleftherios, 2021. "Sharing economy platforms: An equity theory perspective on reciprocity and commitment," Journal of Business Research, Elsevier, vol. 127(C), pages 151-166.
    14. Jawad Karamat & Tong Shurong & Naveed Ahmad & Abdul Waheed & Shahbaz Khan, 2018. "Barriers to Knowledge Management in the Health Sector of Pakistan," Sustainability, MDPI, vol. 10(11), pages 1-22, November.
    15. Hanlie Smuts & Alta Van der Merwe, 2022. "Knowledge Management in Society 5.0: A Sustainability Perspective," Sustainability, MDPI, vol. 14(11), pages 1-27, June.
    16. Ye Ye & Rosmini Omar & Binyao Ning & Hiram Ting, 2020. "Exploring the Interactions of Factory Workers in China: A Model Development Using the Grounded Theory Approach," Sustainability, MDPI, vol. 12(17), pages 1-21, August.
    17. Raimonda AlonderienÄ— & Nina Suchotina, 2017. "The Impact Of Self-Directed Learning On Work Performance Of Lawyers," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 8(2).
    18. Chanho Song & Sungha Jang & Jennifer Wiggins & Edward Nowlin, 2019. "Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 13(2), pages 289-304, June.
    19. Phakamani Dlamani & Iris Zhou & Juniter Kwamboka, 2018. "Supervisor Workplace Gossip and Employee Job Performance: The Mediation Effect of Employee Job Engagement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 7(4), pages 10-20, October.
    20. Surawski Bartosz, 2019. "Who is a “knowledge worker” – clarifying the meaning of the term through comparison with synonymous and associated terms," Management, Sciendo, vol. 23(1), pages 105-133, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:arp:tjssrr:2018:p:127-136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Managing Editor (email available below). General contact details of provider: http://arpgweb.com/?ic=journal&journal=7&info=aims .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.