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Working with AI: can stress bring happiness?

Author

Listed:
  • Sandra Maria Correia Loureiro

    (Instituto Universitário de Lisboa (ISCTE-IUL))

  • Ricardo Godinho Bilro

    (Instituto Universitário de Lisboa (ISCTE-IUL))

  • Diogo Neto

    (Instituto Universitário de Lisboa (ISCTE-IUL))

Abstract

This paper explores the effect of artificial intelligence (AI) on employee happiness and proposes a model founded on stress and coping theory to analyze the effect of benign stress on employee happiness and its indirect effect via employee engagement. It combines semi-structured interviews with employees working alongside AI algorithms and agents and surveys 200 employees to assess the proposed model. The results demonstrate that incorporating AI in the workplace can generate stress and affect human well-being but can also be a motivational factor instead of a concern, and that employee engagement plays an essential role in mediating the relationship.

Suggested Citation

  • Sandra Maria Correia Loureiro & Ricardo Godinho Bilro & Diogo Neto, 2023. "Working with AI: can stress bring happiness?," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 233-255, March.
    • Handle: RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00514-8
    DOI: 10.1007/s11628-022-00514-8
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    References listed on IDEAS

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    Cited by:

    1. Flavián, Carlos & Belk, Russell W. & Belanche, Daniel & Casaló, Luis V., 2024. "Automated social presence in AI: Avoiding consumer psychological tensions to improve service value," Journal of Business Research, Elsevier, vol. 175(C).

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