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Cognition of Organizational Change and Employee Innovation: Mediating and Moderating Mechanisms in China's Business Service Industry

Author

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  • Jing Zhang

    (Centre of Postgraduate Studies, Asia Metropolitan University (AMU), Johor Bahru, Malaysia.)

Abstract

This study investigates the impact of employees' cognition of the significance of organizational change on their innovation behavior in the Chinese business service industry. Drawing on self-determination theory and the theory of planned behavior, the research explores how change commitment mediates this relationship and how trust in leadership moderates its effects. The study uses a quantitative survey methodology, collecting data from 438 employees across multiple organizations. The results show a significant positive relationship between employees' perception of organizational change and their innovative behavior, with change commitment—comprising emotional, continuance, and normative dimensions—playing a critical mediating role. Additionally, trust in leadership was found to significantly strengthen the positive influence of change cognition on innovation by enhancing change commitment. These findings contribute to the literature on organizational change and employee innovation, providing deeper insights into the cognitive and emotional processes that drive innovative behavior. The study emphasizes the importance of fostering supportive leadership, transparent communication, and meaningful narratives of change in motivating employees. These practical insights can guide business leaders and policymakers in developing effective change management strategies that not only facilitate smoother transitions but also promote creativity and long-term organizational success in an increasingly competitive market.

Suggested Citation

  • Jing Zhang, 2025. "Cognition of Organizational Change and Employee Innovation: Mediating and Moderating Mechanisms in China's Business Service Industry," Journal of Scientific Reports, IJSAB International, vol. 8(1), pages 118-131.
    • Handle: RePEc:aif:report:v:8:y:2025:i:1:p:118-131
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    References listed on IDEAS

    as
    1. Peng Sun & Xiaode Zuo, 2023. "The Missing Piece: Incorporating Organizational Factors in Employee Motivation Research," International Journal of Science and Business, IJSAB International, vol. 25(1), pages 24-33.
    2. Peng Sun & Xiaode Zuo, 2023. "Unleashing the Power of Employee Helping Behavior: A Comprehensive Study," International Journal of Science and Business, IJSAB International, vol. 25(1), pages 34-66.
    3. Peng Sun & Xiaode Zuo & Xin Liu & Hui Huang & Mengting Wen, 2024. "Inclusive Leadership: Beyond Diversity to True Equity," International Journal of Science and Business, IJSAB International, vol. 33(1), pages 34-43.
    4. Peng Sun & Xiaode Zuo & Hui Huang & Mengting Wen, 2024. "Bridging Cultures: Strategies for Successful Cross-Cultural Collaboration between Chinese and Canadian Business Teams," International Journal of Science and Business, IJSAB International, vol. 32(1), pages 96-105.
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