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Expectations, performance, and citizen satisfaction with urban services

Citations

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Cited by:

  1. Tyanai MASIYA & Yul D. DAVIDS & Mary S. MANGAI, 2019. "Assessing Service Delivery: Public Perception Of Municipal Service Delivery In South Africa," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 20-40, May.
  2. Gerrit Antonides & Lies Hovestadt, 2021. "Product Attributes, Evaluability, and Consumer Satisfaction," Sustainability, MDPI, vol. 13(22), pages 1-20, November.
  3. Zongfeng Sun & Jintao Li, 2019. "Citizens’ Satisfaction with Air Quality and Key Factors in China—Using the Anchoring Vignettes Method," Sustainability, MDPI, vol. 11(8), pages 1-19, April.
  4. Morten Hjortskov, 2021. "Personality traits in citizen expectations towards public services," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 4(1).
  5. Zongfeng Sun & Jintao Li, 2020. "The Effects of Performance of Public Sector Health System on Quality of Life in China: Evidence from the CGSS2015," IJERPH, MDPI, vol. 17(8), pages 1-16, April.
  6. Xian Ji & Long Shao & Yu Du, 2020. "Collaborating with Local Communities to Identify Improvement Priorities for Historic Urban Landscape Based on Residents’ Satisfaction: An Application of Asymmetric Impact-Performance Analysis in Dando," Sustainability, MDPI, vol. 12(4), pages 1-16, February.
  7. Yu-Chuan Chen & Yung-Ho Chiu & Tzu-Han Chang & Tai-Yu Lin, 2023. "Sustainable Development, Government Efficiency, and People’s Happiness," Journal of Happiness Studies, Springer, vol. 24(4), pages 1549-1578, April.
  8. Xinghua Zhao & Zongfeng Sun, 2020. "The Effect of Satisfaction with Environmental Performance on Subjective Well-Being in China: GDP as a Moderating Factor," Sustainability, MDPI, vol. 12(5), pages 1-12, February.
  9. Galvão Meirinhos & Maximino Bessa & Carmem Leal & Márcio Sol & Amélia Carvalho & Rui Silva, 2022. "Municipal Executive Recommendation by Citizens: Who Is Most Significant?," Administrative Sciences, MDPI, vol. 12(3), pages 1-12, July.
  10. Andreas Kakouris & Elina Meliou, 2011. "New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges," Public Organization Review, Springer, vol. 11(4), pages 351-369, December.
  11. Carolyn‐Dung Thi Thanh Tran & Brian Dollery, 2021. "All in the Mind: Citizen Satisfaction and Financial Performance in the Victorian Local Government System," Australian Accounting Review, CPA Australia, vol. 31(1), pages 51-64, March.
  12. Abebaw, Degnet & Tadesse, Fanaye & Mogues, Tewodaj, 2010. "Access to improved water source and satisfaction with services: Evidence from rural Ethiopia," IFPRI discussion papers 1044, International Food Policy Research Institute (IFPRI).
  13. Carvalho, Cláudia & Brito, Carlos, 2009. "Innovative Public Service Delivery: How to assess the new relationship between public agencies and society?," Working Papers 8/2009, Universidade Portucalense, Centro de Investigação em Gestão e Economia (CIGE).
  14. Amir Horkin & Ytzhak Katz & Baruch Mevorach, 2014. "Perceived crisis management and its effect on re-election: the case of local government in Israel under the Second Lebanon War," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(6), pages 2993-3011, November.
  15. Pedersen, Line Bjørnskov & Andersen, Merethe Kirstine Kousgaard & Jensen, Ulrich Thy & Waldorff, Frans Boch & Jacobsen, Christian Bøtcher, 2018. "Can external interventions crowd in intrinsic motivation? A cluster randomised field experiment on mandatory accreditation of general practice in Denmark," Social Science & Medicine, Elsevier, vol. 211(C), pages 224-233.
  16. Byoung Joon Kim & Seoyong Kim, 2021. "The Impact of Psychological Distance on Judging Satisfaction with Nuclear Energy Policy via Knowledge Calibration and an Integrated Causal Path Model," Energies, MDPI, vol. 14(18), pages 1-11, September.
  17. Carolyn J. Heinrich, 2008. "Advancing public sector performance analysis," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 24(5), pages 373-389, September.
  18. Hanna Gendel-Guterman & Miriam Billig, 2021. "Increasing citizen satisfaction with municipal services: the function of intangible factors," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 18(2), pages 171-186, June.
  19. Dasgupta, Basab & Narayan, Ambar & Skoufias, Emmanuel, 2009. "Measuring the quality of education and health services : the use of perception data from Indonesia," Policy Research Working Paper Series 5033, The World Bank.
  20. Xian Ji & Yu Du & Qi Li, 2023. "How Does the Historic Built Environment Influence Residents’ Satisfaction? Using Gradient Boosting Decision Trees to Identify Critical Factors and the Threshold Effects," Sustainability, MDPI, vol. 16(1), pages 1-29, December.
  21. Tejedo-Romero, Francisca & Araujo, Joaquim Filipe Ferraz Esteves & Tejada, Ángel & Ramírez, Yolanda, 2022. "E-government mechanisms to enhance the participation of citizens and society: Exploratory analysis through the dimension of municipalities," Technology in Society, Elsevier, vol. 70(C).
  22. Songyee Hur & Sejin Ha, 2023. "Would luxury brands benefit from empowering consumers in product decision-making?," Journal of Brand Management, Palgrave Macmillan, vol. 30(6), pages 516-534, November.
  23. Sunjoo Park & Seweryn Zielinski & Yoonjeong Jeong & Seong-il Kim, 2020. "Factors Affecting Residents’ Support for Protected Area Designation," Sustainability, MDPI, vol. 12(7), pages 1-17, April.
  24. Md. Al-Fahad BHUIYAN & Md. Ashraful ISLAM, 2023. "Assessment Of Service Quality Of Urban Local Government In Bangladesh: The Case Of Pabna Municipality," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 85-105, February.
  25. Kendall D. Funk & Erica Owen, 2020. "Consequences of an Anti‐Corruption Experiment for Local Government Performance in Brazil," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 39(2), pages 444-468, March.
  26. Étienne Charbonneau & Younhee Kim & Alexander C. Henderson, 2014. "New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction," Public Money & Management, Taylor & Francis Journals, vol. 34(4), pages 305-308, July.
  27. Pedersen, Line Bjørnskov & Allen, Thomas & Waldorff, Frans Boch & Andersen, Merethe Kirstine Kousgaard, 2020. "Does accreditation affect the job satisfaction of general practitioners? A combined panel data survey and cluster randomised field experiment," Health Policy, Elsevier, vol. 124(8), pages 849-855.
  28. Federico Favaretto & Michele Mariani, 2024. "EDMocracy: populism and democratic dissatisfaction in Europe," BAFFI CAREFIN Working Papers 24219, BAFFI CAREFIN, Centre for Applied Research on International Markets Banking Finance and Regulation, Universita' Bocconi, Milano, Italy.
  29. Grillo, Edoardo, 2016. "The hidden cost of raising voters’ expectations: Reference dependence and politicians’ credibility," Journal of Economic Behavior & Organization, Elsevier, vol. 130(C), pages 126-143.
  30. Yasutoshi Moteki, 2023. "Customer Satisfaction with Branch Office Services in Higashihiroshima, Hiroshima Prefecture," Public Organization Review, Springer, vol. 23(2), pages 805-823, June.
  31. Morten Hjortskov, 2020. "Interpreting expectations: Normative and predictive expectations from the citizens’ viewpoint," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 3(1).
  32. James Gerard Caillier, 2020. "Bureaucratic Bashing and Praising: What Effect Does it Have on the Performance Citizens Assign Agencies?," Public Organization Review, Springer, vol. 20(4), pages 685-701, December.
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