Increasing citizen satisfaction with municipal services: the function of intangible factors
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DOI: 10.1007/s12208-020-00267-y
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- María Salomé Ochoa Rico & Arnaldo Vergara-Romero & José Fernando Romero Subia & Juan Antonio Jimber del Río, 2022. "Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations," PLOS ONE, Public Library of Science, vol. 17(2), pages 1-27, February.
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Keywords
Citizen satisfaction; Municipality relationship; Quality of life; Place attachment; Emotional role;All these keywords.
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