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Municipal Executive Recommendation by Citizens: Who Is Most Significant?

Author

Listed:
  • Galvão Meirinhos

    (Department of Literacy, Arts and Communication, University of Trás-os-Montes and Alto Douro—UTAD, 5000-801 Vila Real, Portugal)

  • Maximino Bessa

    (Department of Engineering, University of Trás-os-Montes and Alto Douro—UTAD, 5001-801 Vila Real, Portugal)

  • Carmem Leal

    (CETRAD Research Center, University of Trás-os-Montes and Alto Douro—UTAD, 5001-801 Vila Real, Portugal)

  • Márcio Sol

    (NECE-Research Center in Business Sciences, University of Beira Interior, 6201-001 Covilha, Portugal)

  • Amélia Carvalho

    (CIICESI, ESTG, Porto Polytechnic, 4200-465 Porto, Portugal)

  • Rui Silva

    (CETRAD Research Center, University of Trás-os-Montes and Alto Douro—UTAD, 5001-801 Vila Real, Portugal)

Abstract

This paper explores which variables are more significant in municipal executive recommendation by citizens. We estimated the influence of public dimensions, such as municipe loyalty, municipe satisfaction, and municipe perceived value in municipal executive recommendation by citizens. Then, we tried to understand if the citizen’s opinions influenced the evaluation of the municipal executive recommendation. The parishes of the municipality of Valongo were selected and analyzed, namely the parishes of Alfena, Campo e Sobrado, Valongo, and Ermesinde, and a total of 998 questionnaires were collected. Data were collected in November 2020 in the different parishes under study. It was concluded that all studied dimensions were statistically significant in the final structural estimated model. The structural results point to municipe loyalty and municipe satisfaction dimensions having a direct, positive, and statistically significant influence on municipal executive recommendation. On the other side, the municipe perceived value dimension has a direct positive but not statistically significant influence on municipal executive recommendation. This study showed that a loyal and satisfied citizen recommends the continuity of the municipal executive in the city’s political leadership in which he or she lives. Therefore, for the municipal executive administration, it is fundamental to know which dimensions the society considers most important in order to be able to remain in the management of the shared destinies of a city. In this sense, political decisions throughout the mandates can be directed, on the one hand, to the satisfaction and loyalty of the citizens and, on the other hand, to the balanced management of the destinies of this type of public entity.

Suggested Citation

  • Galvão Meirinhos & Maximino Bessa & Carmem Leal & Márcio Sol & Amélia Carvalho & Rui Silva, 2022. "Municipal Executive Recommendation by Citizens: Who Is Most Significant?," Administrative Sciences, MDPI, vol. 12(3), pages 1-12, July.
    • Handle: RePEc:gam:jadmsc:v:12:y:2022:i:3:p:81-:d:863904
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    References listed on IDEAS

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    1. Gregg G. Van Ryzin, 2004. "Expectations, performance, and citizen satisfaction with urban services," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 23(3), pages 433-448.
    2. Evangelos Xevelonakis, 2016. "Social Influence and Customer Referral Value," Athens Journal of Business & Economics, Athens Institute for Education and Research (ATINER), vol. 2(1), pages 7-16, January.
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