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Englishization in offshore call centers: A postcolonial perspective

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Cited by:

  1. Niccolò Pisani & Joan Enric Ricart, 2016. "Offshoring of Services: A Review of the Literature and Organizing Framework," Management International Review, Springer, vol. 56(3), pages 385-424, June.
  2. Yu Zheng & Chris Smith, 2018. "‘Chicken and Duck Talk’: Life and Death of Language Training at a Japanese Multinational in China," Work, Employment & Society, British Sociological Association, vol. 32(5), pages 887-905, October.
  3. König, Andreas & Fehn, Angela & Puck, Jonas & Graf-Vlachy, Lorenz, 2017. "Primary or complex? Towards a theory of metaphorical strategy communication in MNCs," Journal of World Business, Elsevier, vol. 52(2), pages 270-285.
  4. Cayla, Julien & Bhatnagar, Kushagra, 2017. "Language and power in India's “new services”," Journal of Business Research, Elsevier, vol. 72(C), pages 189-198.
  5. Ramaswami Mahalingam & Patturaja Selvaraj, 2022. "Ambedkar, Radical Interdependence and Dignity: A Study of Women Mall Janitors in India," Journal of Business Ethics, Springer, vol. 177(4), pages 813-828, May.
  6. Helene Tenzer & Siri Terjesen & Anne-Wil Harzing, 2017. "Language in International Business: A Review and Agenda for Future Research," Management International Review, Springer, vol. 57(6), pages 815-854, December.
  7. Itani, Sami & Järlström, Maria & Piekkari, Rebecca, 2015. "The meaning of language skills for career mobility in the new career landscape," Journal of World Business, Elsevier, vol. 50(2), pages 368-378.
  8. Petrakaki, Dimitra & Chamakiotis, Petros & Curto-Millet, Daniel, 2023. "From ‘making up’ professionals to epistemic colonialism: Digital health platforms in the Global South," Social Science & Medicine, Elsevier, vol. 321(C).
  9. Scheidt, Scott & Chung, Q.B., 2019. "Making a case for speech analytics to improve customer service quality: Vision, implementation, and evaluation," International Journal of Information Management, Elsevier, vol. 45(C), pages 223-232.
  10. Rafael Alcadipani & Cíntia Rodrigues Oliveira Medeiros, 2020. "When Corporations Cause Harm: A Critical View of Corporate Social Irresponsibility and Corporate Crimes," Journal of Business Ethics, Springer, vol. 167(2), pages 285-297, November.
  11. Natalie Victoria Wilmot, 2024. "Language as a Source of Epistemic Injustice in Organisations," Journal of Business Ethics, Springer, vol. 195(2), pages 233-247, November.
  12. Eero Vaara & Janne Tienari & Alexei Koveshnikov, 2021. "From Cultural Differences to Identity Politics: A Critical Discursive Approach to National Identity in Multinational Corporations," Journal of Management Studies, Wiley Blackwell, vol. 58(8), pages 2052-2081, December.
  13. Mohan, Gouri & Paunova, Minna & Lee, Yih-Teen, 2024. "From heterogeneity to inequality: The impact of nationality diversity on leadership in multinational teams," Journal of World Business, Elsevier, vol. 59(3).
  14. Antioco, Michael & Coussement, Kristof & Fletcher-Chen, Chavi Chi-Yun & Prange, Christiane, 2023. "What's in a word? Adopting a linguistic-style analysis of western MNCs’ global press releases," Journal of World Business, Elsevier, vol. 58(2).
  15. Kalra, Komal & Danis, Wade, 2024. "Language and identity: The dynamics of linguistic clustering in multinational enterprises," Journal of World Business, Elsevier, vol. 59(4).
  16. Fortwengel, Johann & Gutierrez Huerter O, Gabriela & Kostova, Tatiana, 2023. "Three decades of research on practice transfer in multinational firms: Past contributions and future opportunities," Journal of World Business, Elsevier, vol. 58(3).
  17. Golesorkhi, Sougand & Mersland, Roy & Piekkari, Rebecca & Pishchulov, Grigory & Randøy, Trond, 2019. "The effect of language use on the financial performance of microfinance banks: Evidence from cross-border activities in 74 countries," Journal of World Business, Elsevier, vol. 54(3), pages 213-229.
  18. Kushagra Bhatnagar & Julien Cayla & Delphine Dion & Gregorio Fuschillo, 2024. "Consumer Sovereignty and the Ethics of Recognition," Journal of Business Ethics, Springer, vol. 192(1), pages 1-19, June.
  19. Langinier, Hélène & Pündrich, Aline Pereira & Ariss, Akram Al, 2024. "Understanding professional migrant women’s successful career progression within the Big Four in Luxembourg," International Business Review, Elsevier, vol. 33(1).
  20. Peter J Buckley & Surender Munjal & Ignacio Requejo, 2022. "How does offshore outsourcing of knowledge-intensive activities affect the exports and financial performance of emerging market firms?," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(9), pages 1971-1996, December.
  21. Alvaro Cuervo-Cazurra & Ulf Andersson & Mary Yoko Brannen & Bo Bernhard Nielsen & A. Rebecca Reuber, 2016. "From the Editors: Can I trust your findings? Ruling out alternative explanations in international business research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 47(8), pages 881-897, October.
  22. Barner-Rasmussen, Wilhelm & Gaibrois, Claudine & Wilmot, Natalie Victoria, 2024. "Perfection, hybridity or shutting up? A cross-country study of how language ideologies shape participation in international business," International Business Review, Elsevier, vol. 33(1).
  23. Subhabrata Bobby Banerjee, 2022. "Decolonizing Deliberative Democracy: Perspectives from Below," Journal of Business Ethics, Springer, vol. 181(2), pages 283-299, November.
  24. Tenzer, Helene & Pudelko, Markus, 2017. "The influence of language differences on power dynamics in multinational teams," Journal of World Business, Elsevier, vol. 52(1), pages 45-61.
  25. Welch, Catherine & Piekkari, Rebecca, 2017. "How should we (not) judge the ‘quality’ of qualitative research? A re-assessment of current evaluative criteria in International Business," Journal of World Business, Elsevier, vol. 52(5), pages 714-725.
  26. Han, Xia & Lukoianove, Tatiana & Zhao, Shasha & Liu, Xiaohui, 2024. "International relations in international business research: A review and research agenda," Journal of Business Research, Elsevier, vol. 174(C).
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