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A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center

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Cited by:

  1. James W. Taylor, 2012. "Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing," Management Science, INFORMS, vol. 58(3), pages 534-549, March.
  2. Ayman A. Amin & Saeed A. Alghamdi, 2023. "Bayesian Identification Procedure for Triple Seasonal Autoregressive Models," Mathematics, MDPI, vol. 11(18), pages 1-13, September.
  3. Taylor, James W. & Snyder, Ralph D., 2012. "Forecasting intraday time series with multiple seasonal cycles using parsimonious seasonal exponential smoothing," Omega, Elsevier, vol. 40(6), pages 748-757.
  4. Yang, Dazhi & Sharma, Vishal & Ye, Zhen & Lim, Lihong Idris & Zhao, Lu & Aryaputera, Aloysius W., 2015. "Forecasting of global horizontal irradiance by exponential smoothing, using decompositions," Energy, Elsevier, vol. 81(C), pages 111-119.
  5. Barrow, Devon & Kourentzes, Nikolaos, 2018. "The impact of special days in call arrivals forecasting: A neural network approach to modelling special days," European Journal of Operational Research, Elsevier, vol. 264(3), pages 967-977.
  6. Smirnov, Dmitry & Huchzermeier, Arnd, 2020. "Analytics for labor planning in systems with load-dependent service times," European Journal of Operational Research, Elsevier, vol. 287(2), pages 668-681.
  7. Jackson, Emerson Abraham & Tamuke, Edmund, 2019. "Predicting disaggregated tourist arrivals in Sierra Leone using ARIMA model," MPRA Paper 96845, University Library of Munich, Germany, revised 23 Dec 2019.
  8. Odin Foldvik Eikeland & Filippo Maria Bianchi & Harry Apostoleris & Morten Hansen & Yu-Cheng Chiou & Matteo Chiesa, 2021. "Predicting Energy Demand in Semi-Remote Arctic Locations," Energies, MDPI, vol. 14(4), pages 1-17, February.
  9. Rouba Ibrahim & Pierre L'Ecuyer, 2013. "Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 72-85, May.
  10. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2019. "Statistical and economic evaluation of time series models for forecasting arrivals at call centers," Empirical Economics, Springer, vol. 57(3), pages 923-955, September.
  11. Andrea BASTIANIN & Marzio GALEOTTI & Matteo MANERA, 2011. "Forecast evaluation in call centers: combined forecasts, flexible loss functions and economic criteria," Departmental Working Papers 2011-08, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
  12. EMERSON Abraham Jackson, 2018. "Comparison Between Static And Dynamic Forecast In Autoregressive Integrated Moving Average For Seasonally Adjusted Headline Consumer Price Index," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 70(1), pages 53-65, August.
  13. Ibrahim, Rouba & Ye, Han & L’Ecuyer, Pierre & Shen, Haipeng, 2016. "Modeling and forecasting call center arrivals: A literature survey and a case study," International Journal of Forecasting, Elsevier, vol. 32(3), pages 865-874.
  14. Ding, S. & Koole, G. & van der Mei, R.D., 2015. "On the estimation of the true demand in call centers with redials and reconnects," European Journal of Operational Research, Elsevier, vol. 246(1), pages 250-262.
  15. Yi-Tui Chen, 2019. "An Examination of the Determination of Medical Capacity under a National Health Insurance Program," IJERPH, MDPI, vol. 16(7), pages 1-13, April.
  16. Jackson, Emerson Abraham & Tamuke, Edmund, 2018. "Probability Forecast Using Fan Chart Analysis: A case of the Sierra Leone Economy," MPRA Paper 88853, University Library of Munich, Germany, revised 04 Sep 2018.
  17. Petropoulos, Fotios & Apiletti, Daniele & Assimakopoulos, Vassilios & Babai, Mohamed Zied & Barrow, Devon K. & Ben Taieb, Souhaib & Bergmeir, Christoph & Bessa, Ricardo J. & Bijak, Jakub & Boylan, Joh, 2022. "Forecasting: theory and practice," International Journal of Forecasting, Elsevier, vol. 38(3), pages 705-871.
    • Fotios Petropoulos & Daniele Apiletti & Vassilios Assimakopoulos & Mohamed Zied Babai & Devon K. Barrow & Souhaib Ben Taieb & Christoph Bergmeir & Ricardo J. Bessa & Jakub Bijak & John E. Boylan & Jet, 2020. "Forecasting: theory and practice," Papers 2012.03854, arXiv.org, revised Jan 2022.
  18. Kim, Myung Suk, 2013. "Modeling special-day effects for forecasting intraday electricity demand," European Journal of Operational Research, Elsevier, vol. 230(1), pages 170-180.
  19. Albrecht, Tobias & Rausch, Theresa Maria & Derra, Nicholas Daniel, 2021. "Call me maybe: Methods and practical implementation of artificial intelligence in call center arrivals’ forecasting," Journal of Business Research, Elsevier, vol. 123(C), pages 267-278.
  20. Wang, Shixuan & Syntetos, Aris A. & Liu, Ying & Di Cairano-Gilfedder, Carla & Naim, Mohamed M., 2023. "Improving automotive garage operations by categorical forecasts using a large number of variables," European Journal of Operational Research, Elsevier, vol. 306(2), pages 893-908.
  21. Barrow, Devon K., 2016. "Forecasting intraday call arrivals using the seasonal moving average method," Journal of Business Research, Elsevier, vol. 69(12), pages 6088-6096.
  22. Daniele Vigo & Claudio Caremi & Angelo Gordini & Sandro Bosso & Giuseppe D’Aleo & Beatrice Beleggia, 2014. "SPRINT: Optimization of Staff Management for Desk Customer Relations Services at Hera," Interfaces, INFORMS, vol. 44(5), pages 461-479, October.
  23. Ramli, Azizul Azhar & Watada, Junzo & Pedrycz, Witold, 2011. "Real-time fuzzy regression analysis: A convex hull approach," European Journal of Operational Research, Elsevier, vol. 210(3), pages 606-617, May.
  24. Tatiana Petukhova & Davor Ojkic & Beverly McEwen & Rob Deardon & Zvonimir Poljak, 2018. "Assessment of autoregressive integrated moving average (ARIMA), generalized linear autoregressive moving average (GLARMA), and random forest (RF) time series regression models for predicting influenza," PLOS ONE, Public Library of Science, vol. 13(6), pages 1-17, June.
  25. Kinshuk Jerath & Anuj Kumar & Serguei Netessine, 2015. "An Information Stock Model of Customer Behavior in Multichannel Customer Support Services," Manufacturing & Service Operations Management, INFORMS, vol. 17(3), pages 368-383, July.
  26. Taylor, James W., 2010. "Exponentially weighted methods for forecasting intraday time series with multiple seasonal cycles," International Journal of Forecasting, Elsevier, vol. 26(4), pages 627-646, October.
  27. Paris A. Mastorocostas & Constantinos S. Hilas & Dimitris N. Varsamis & Stergiani C. Dova, 2016. "Telecommunications call volume forecasting with a block-diagonal recurrent fuzzy neural network," Telecommunication Systems: Modelling, Analysis, Design and Management, Springer, vol. 63(1), pages 15-25, September.
  28. Itai Gurvich & James Luedtke & Tolga Tezcan, 2010. "Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach," Management Science, INFORMS, vol. 56(7), pages 1093-1115, July.
  29. Andrea BASTIANIN & Marzio GALEOTTI & Matteo MANERA, 2011. "Forecast evaluation in call centers: combined forecasts, flexible loss functions and economic criteria," Departmental Working Papers 2011-08, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
  30. Taylor, James W., 2008. "Exponentially weighted information criteria for selecting among forecasting models," International Journal of Forecasting, Elsevier, vol. 24(3), pages 513-524.
  31. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2011. "Forecast Evaluation in Call Centers: Combined Forecasts, Flexible Loss Functions and Economic Criteria," Working Papers 20110301, Università degli Studi di Milano-Bicocca, Dipartimento di Statistica.
  32. Theresa Maria Rausch & Tobias Albrecht & Daniel Baier, 2022. "Beyond the beaten paths of forecasting call center arrivals: on the use of dynamic harmonic regression with predictor variables," Journal of Business Economics, Springer, vol. 92(4), pages 675-706, May.
  33. Tevfik Aktekin & Refik Soyer, 2011. "Call center arrival modeling: A Bayesian state‐space approach," Naval Research Logistics (NRL), John Wiley & Sons, vol. 58(1), pages 28-42, February.
  34. Taylor, James W., 2010. "Triple seasonal methods for short-term electricity demand forecasting," European Journal of Operational Research, Elsevier, vol. 204(1), pages 139-152, July.
  35. Meade, Nigel & Islam, Towhidul, 2015. "Forecasting in telecommunications and ICT—A review," International Journal of Forecasting, Elsevier, vol. 31(4), pages 1105-1126.
  36. Malo Huard & Rémy Garnier & Gilles Stoltz, 2020. "Hierarchical robust aggregation of sales forecasts at aggregated levels in e-commerce, based on exponential smoothing and Holt's linear trend method," Working Papers hal-02794320, HAL.
  37. Mauro Bernardi & Lea Petrella, 2015. "Multiple seasonal cycles forecasting model: the Italian electricity demand," Statistical Methods & Applications, Springer;Società Italiana di Statistica, vol. 24(4), pages 671-695, November.
  38. Ayman A. Amin, 2020. "Bayesian Analysis of Double Seasonal Autoregressive Models," Sankhya B: The Indian Journal of Statistics, Springer;Indian Statistical Institute, vol. 82(2), pages 328-352, November.
  39. Haipeng Shen & Jianhua Z. Huang, 2008. "Interday Forecasting and Intraday Updating of Call Center Arrivals," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 391-410, July.
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