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Minimizing Total Cost in Scheduling Outpatient Appointments

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Cited by:

  1. Kemper, Benjamin & Klaassen, Chris A.J. & Mandjes, Michel, 2014. "Optimized appointment scheduling," European Journal of Operational Research, Elsevier, vol. 239(1), pages 243-255.
  2. Sajadnia, Sahar & Heidarzadeh, Elham, 2016. "Improving Patient’s Satisfaction at Urgent Care Clinics by Using Simulation-based Risk Analysis and Quality Improvement," MPRA Paper 73989, University Library of Munich, Germany.
  3. Turkcan, Ayten & Zeng, Bo & Muthuraman, Kumar & Lawley, Mark, 2011. "Sequential clinical scheduling with service criteria," European Journal of Operational Research, Elsevier, vol. 214(3), pages 780-795, November.
  4. Tugba Cayirli & Pinar Dursun & Evrim D. Gunes, 2019. "An integrated analysis of capacity allocation and patient scheduling in presence of seasonal walk-ins," Flexible Services and Manufacturing Journal, Springer, vol. 31(2), pages 524-561, June.
  5. Brian Denton & James Viapiano & Andrea Vogl, 2007. "Optimization of surgery sequencing and scheduling decisions under uncertainty," Health Care Management Science, Springer, vol. 10(1), pages 13-24, February.
  6. William S. Lovejoy & Ying Li, 2002. "Hospital Operating Room Capacity Expansion," Management Science, INFORMS, vol. 48(11), pages 1369-1387, November.
  7. Yong-Hong Kuo & Hari Balasubramanian & Yan Chen, 2020. "Medical appointment overbooking and optimal scheduling: tradeoffs between schedule efficiency and accessibility to service," Flexible Services and Manufacturing Journal, Springer, vol. 32(1), pages 72-101, March.
  8. Aditya Shetty & Harry Groenevelt & Vera Tilson, 2023. "Intraday dynamic rescheduling under patient no-shows," Health Care Management Science, Springer, vol. 26(3), pages 583-598, September.
  9. Renata Kopach & Po-Ching DeLaurentis & Mark Lawley & Kumar Muthuraman & Leyla Ozsen & Ron Rardin & Hong Wan & Paul Intrevado & Xiuli Qu & Deanna Willis, 2007. "Effects of clinical characteristics on successful open access scheduling," Health Care Management Science, Springer, vol. 10(2), pages 111-124, June.
  10. Yun Zhou & Mahmut Parlar & Vedat Verter & Shannon Fraser, 2021. "Surgical Scheduling with Constrained Patient Waiting Times," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3253-3271, September.
  11. Carrie Ka Yuk Lin, 2015. "An adaptive scheduling heuristic with memory for the block appointment system of an outpatient specialty clinic," International Journal of Production Research, Taylor & Francis Journals, vol. 53(24), pages 7488-7516, December.
  12. Ruiwei Jiang & Siqian Shen & Yiling Zhang, 2017. "Integer Programming Approaches for Appointment Scheduling with Random No-Shows and Service Durations," Operations Research, INFORMS, vol. 65(6), pages 1638-1656, December.
  13. Alex Kuiper & Robert H. Lee, 2022. "Appointment Scheduling for Multiple Servers," Management Science, INFORMS, vol. 68(10), pages 7422-7440, October.
  14. Gang Du & Xinyue Li & Hui Hu & Xiaoling Ouyang, 2018. "Optimizing Daily Service Scheduling for Medical Diagnostic Equipment Considering Patient Satisfaction and Hospital Revenue," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
  15. Linda V. Green & Sergei Savin & Ben Wang, 2006. "Managing Patient Service in a Diagnostic Medical Facility," Operations Research, INFORMS, vol. 54(1), pages 11-25, February.
  16. Yongbo Xiao & Yan Zhu, 2016. "Value management of diagnostic equipment with cancelation, no‐show, and emergency patients," Naval Research Logistics (NRL), John Wiley & Sons, vol. 63(4), pages 287-304, June.
  17. Qingxia Kong & Chung-Yee Lee & Chung-Piaw Teo & Zhichao Zheng, 2013. "Scheduling Arrivals to a Stochastic Service Delivery System Using Copositive Cones," Operations Research, INFORMS, vol. 61(3), pages 711-726, June.
  18. Xiuli Qu & Yidong Peng & Nan Kong & Jing Shi, 2013. "A two-phase approach to scheduling multi-category outpatient appointments – A case study of a women’s clinic," Health Care Management Science, Springer, vol. 16(3), pages 197-216, September.
  19. Phosavanh, Johnson & Oron, Daniel, 2024. "Two-agent single-machine scheduling with a rate-modifying activity," European Journal of Operational Research, Elsevier, vol. 312(3), pages 866-876.
  20. Vink, Wouter & Kuiper, Alex & Kemper, Benjamin & Bhulai, Sandjai, 2015. "Optimal appointment scheduling in continuous time: The lag order approximation method," European Journal of Operational Research, Elsevier, vol. 240(1), pages 213-219.
  21. Kum Khiong Yang & Mun Ling Lau & Ser Aik Quek, 1998. "A new appointment rule for a single‐server, multiple‐customer service system," Naval Research Logistics (NRL), John Wiley & Sons, vol. 45(3), pages 313-326, April.
  22. S. Ayca Erdogan & Brian Denton, 2013. "Dynamic Appointment Scheduling of a Stochastic Server with Uncertain Demand," INFORMS Journal on Computing, INFORMS, vol. 25(1), pages 116-132, February.
  23. Stefan Creemers & Marc Lambrecht, 2010. "Queueing models for appointment-driven systems," Annals of Operations Research, Springer, vol. 178(1), pages 155-172, July.
  24. Vahab Vahdat & Jacqueline Griffin & James E. Stahl, 2018. "Decreasing patient length of stay via new flexible exam room allocation policies in ambulatory care clinics," Health Care Management Science, Springer, vol. 21(4), pages 492-516, December.
  25. Han, Shuihua & Zhao, Ling & Chen, Kui & Luo, Zong-wei & Mishra, Deepa, 2017. "Appointment scheduling and routing optimization of attended home delivery system with random customer behavior," European Journal of Operational Research, Elsevier, vol. 262(3), pages 966-980.
  26. Yifei Sun & Usha Nandini Raghavan & Vikrant Vaze & Christopher S Hall & Patricia Doyle & Stacey Sullivan Richard & Christoph Wald, 2021. "Stochastic programming for outpatient scheduling with flexible inpatient exam accommodation," Health Care Management Science, Springer, vol. 24(3), pages 460-481, September.
  27. Serhat Gul, 2018. "A Stochastic Programming Approach for Appointment Scheduling Under Limited Availability of Surgery Turnover Teams," Service Science, INFORMS, vol. 10(3), pages 277-288, September.
  28. Xiuli Chao & Liming Liu & Shaohui Zheng, 2003. "Resource Allocation in Multisite Service Systems with Intersite Customer Flows," Management Science, INFORMS, vol. 49(12), pages 1739-1752, December.
  29. Shehadeh, Karmel S. & Cohn, Amy E.M. & Epelman, Marina A., 2019. "Analysis of models for the Stochastic Outpatient Procedure Scheduling Problem," European Journal of Operational Research, Elsevier, vol. 279(3), pages 721-731.
  30. Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
  31. Tugba Cayirli & Kum Khiong Yang & Ser Aik Quek, 2012. "A Universal Appointment Rule in the Presence of No‐Shows and Walk‐Ins," Production and Operations Management, Production and Operations Management Society, vol. 21(4), pages 682-697, July.
  32. Rohleder, Thomas R. & Klassen, Kenneth J., 2000. "Using client-variance information to improve dynamic appointment scheduling performance," Omega, Elsevier, vol. 28(3), pages 293-302, June.
  33. Kenneth J. Klassen & Reena Yoogalingam, 2019. "Appointment scheduling in multi-stage outpatient clinics," Health Care Management Science, Springer, vol. 22(2), pages 229-244, June.
  34. Katsumi Morikawa & Katsuhiko Takahashi & Daisuke Hirotani, 2018. "Performance evaluation of candidate appointment schedules using clearing functions," Journal of Intelligent Manufacturing, Springer, vol. 29(3), pages 509-518, March.
  35. Pan, Xingwei & Geng, Na & Xie, Xiaolan & Wen, Jing, 2020. "Managing appointments with waiting time targets and random walk-ins," Omega, Elsevier, vol. 95(C).
  36. Feng Xiao & Kin Keung Lai & Chun Kit Lau & Bhagwat Ram, 2024. "Robust Overbooking for No-Shows and Cancellations in Healthcare," Mathematics, MDPI, vol. 12(16), pages 1-18, August.
  37. De Vuyst, Stijn & Bruneel, Herwig & Fiems, Dieter, 2014. "Computationally efficient evaluation of appointment schedules in health care," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1142-1154.
  38. S. Ayca Erdogan & Tracey L. Krupski & Jennifer Mason Lobo, 2018. "Optimization of Telemedicine Appointments in Rural Areas," Service Science, INFORMS, vol. 10(3), pages 261-276, September.
  39. K J Glowacka & R M Henry & J H May, 2009. "A hybrid data mining/simulation approach for modelling outpatient no-shows in clinic scheduling," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(8), pages 1056-1068, August.
  40. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
  41. Paola Cappanera & Filippo Visintin & Carlo Banditori & Daniele Feo, 2019. "Evaluating the long-term effects of appointment scheduling policies in a magnetic resonance imaging setting," Flexible Services and Manufacturing Journal, Springer, vol. 31(1), pages 212-254, March.
  42. Kuiper, Alex & de Mast, Jeroen & Mandjes, Michel, 2021. "The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice," Omega, Elsevier, vol. 98(C).
  43. Marie Matta & Sarah Patterson, 2007. "Evaluating multiple performance measures across several dimensions at a multi-facility outpatient center," Health Care Management Science, Springer, vol. 10(2), pages 173-194, June.
  44. Morikawa, Katsumi & Takahashi, Katsuhiko, 2017. "Scheduling appointments for walk-ins," International Journal of Production Economics, Elsevier, vol. 190(C), pages 60-66.
  45. Shenghai Zhou & Yichuan Ding & Woonghee Tim Huh & Guohua Wan, 2021. "Constant Job‐Allowance Policies for Appointment Scheduling: Performance Bounds and Numerical Analysis," Production and Operations Management, Production and Operations Management Society, vol. 30(7), pages 2211-2231, July.
  46. Adel Alaeddini & Kai Yang & Chandan Reddy & Susan Yu, 2011. "A probabilistic model for predicting the probability of no-show in hospital appointments," Health Care Management Science, Springer, vol. 14(2), pages 146-157, June.
  47. Qu, Xiuli & Shi, Jing, 2011. "Modeling the effect of patient choice on the performance of open access scheduling," International Journal of Production Economics, Elsevier, vol. 129(2), pages 314-327, February.
  48. Bekker, René & Bharti, Bharti & Lan, Leon & Mandjes, Michel, 2024. "A queueing-based approach for integrated routing and appointment scheduling," European Journal of Operational Research, Elsevier, vol. 318(2), pages 534-548.
  49. Thu-Ba T. Nguyen & Appa Iyer Sivakumar & Stephen C. Graves, 2017. "Scheduling rules to achieve lead-time targets in outpatient appointment systems," Health Care Management Science, Springer, vol. 20(4), pages 578-589, December.
  50. Bjorn P. Berg & Michael Murr & David Chermak & Jonathan Woodall & Michael Pignone & Robert S. Sandler & Brian T. Denton, 2013. "Estimating the Cost of No-Shows and Evaluating the Effects of Mitigation Strategies," Medical Decision Making, , vol. 33(8), pages 976-985, November.
  51. Qu, Xiuli & Rardin, Ronald L. & Williams, Julie Ann S. & Willis, Deanna R., 2007. "Matching daily healthcare provider capacity to demand in advanced access scheduling systems," European Journal of Operational Research, Elsevier, vol. 183(2), pages 812-826, December.
  52. Lawrence W. Robinson & Rachel R. Chen, 2010. "A Comparison of Traditional and Open-Access Policies for Appointment Scheduling," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 330-346, June.
  53. Ho, Chrwan-Jyh & Lau, Hon-Shiang, 1999. "Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems," European Journal of Operational Research, Elsevier, vol. 112(3), pages 542-553, February.
  54. Brian T. Denton & Andrew J. Miller & Hari J. Balasubramanian & Todd R. Huschka, 2010. "Optimal Allocation of Surgery Blocks to Operating Rooms Under Uncertainty," Operations Research, INFORMS, vol. 58(4-part-1), pages 802-816, August.
  55. Tsai, Pei-Fang Jennifer & Teng, Guei-Yu, 2014. "A stochastic appointment scheduling system on multiple resources with dynamic call-in sequence and patient no-shows for an outpatient clinic," European Journal of Operational Research, Elsevier, vol. 239(2), pages 427-436.
  56. Soltani, Mohamad & Samorani, Michele & Kolfal, Bora, 2019. "Appointment scheduling with multiple providers and stochastic service times," European Journal of Operational Research, Elsevier, vol. 277(2), pages 667-683.
  57. Creemers, Stefan & Lambrecht, Marc R. & Beliën, Jeroen & Van den Broeke, Maud, 2021. "Evaluation of appointment scheduling rules: A multi-performance measurement approach," Omega, Elsevier, vol. 100(C).
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