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Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems

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  • Ho, Chrwan-Jyh
  • Lau, Hon-Shiang

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  • Ho, Chrwan-Jyh & Lau, Hon-Shiang, 1999. "Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems," European Journal of Operational Research, Elsevier, vol. 112(3), pages 542-553, February.
    • Handle: RePEc:eee:ejores:v:112:y:1999:i:3:p:542-553
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    References listed on IDEAS

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    1. Vissers, J. & Wijngaard, J., 1979. "The outpatient appointment system: Design of a simulation study," European Journal of Operational Research, Elsevier, vol. 3(6), pages 459-463, November.
    2. Chrwan-Jyh Ho & Hon-Shiang Lau, 1992. "Minimizing Total Cost in Scheduling Outpatient Appointments," Management Science, INFORMS, vol. 38(12), pages 1750-1764, December.
    3. A. Soriano, 1966. "Comparison of Two Scheduling Systems," Operations Research, INFORMS, vol. 14(3), pages 388-397, June.
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    Cited by:

    1. Kim, Seung-Chul & Horowitz, Ira, 2002. "Scheduling hospital services: the efficacy of elective-surgery quotas," Omega, Elsevier, vol. 30(5), pages 335-346, October.
    2. Stefan Creemers & Marc Lambrecht, 2010. "Queueing models for appointment-driven systems," Annals of Operations Research, Springer, vol. 178(1), pages 155-172, July.
    3. Aditya Shetty & Harry Groenevelt & Vera Tilson, 2023. "Intraday dynamic rescheduling under patient no-shows," Health Care Management Science, Springer, vol. 26(3), pages 583-598, September.
    4. Kuiper, Alex & de Mast, Jeroen & Mandjes, Michel, 2021. "The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice," Omega, Elsevier, vol. 98(C).
    5. Carrie Ka Yuk Lin, 2015. "An adaptive scheduling heuristic with memory for the block appointment system of an outpatient specialty clinic," International Journal of Production Research, Taylor & Francis Journals, vol. 53(24), pages 7488-7516, December.
    6. Xiuli Qu & Yidong Peng & Nan Kong & Jing Shi, 2013. "A two-phase approach to scheduling multi-category outpatient appointments – A case study of a women’s clinic," Health Care Management Science, Springer, vol. 16(3), pages 197-216, September.
    7. Yifei Sun & Usha Nandini Raghavan & Vikrant Vaze & Christopher S Hall & Patricia Doyle & Stacey Sullivan Richard & Christoph Wald, 2021. "Stochastic programming for outpatient scheduling with flexible inpatient exam accommodation," Health Care Management Science, Springer, vol. 24(3), pages 460-481, September.
    8. T. Meersman & B. Maenhout, 2022. "Multi-objective optimisation for constructing cyclic appointment schedules for elective and urgent patients," Annals of Operations Research, Springer, vol. 312(2), pages 909-948, May.
    9. Soltani, Mohamad & Samorani, Michele & Kolfal, Bora, 2019. "Appointment scheduling with multiple providers and stochastic service times," European Journal of Operational Research, Elsevier, vol. 277(2), pages 667-683.

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