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Measuring and Improving Productivity in Services: Issues, Strategies and Challenges

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Cited by:

  1. Faridah Djellal & Faïz Gallouj, 2013. "The productivity challenge in services: measurement and strategic perspectives," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 282-299, February.
  2. Faiz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2018. "Understanding social innovation in services industries," Industry and Innovation, Taylor & Francis Journals, vol. 25(6), pages 551-569, July.
  3. Jivan Alexandru & Șipoş Ciprian Alexandru & Weisz Janeta, 2017. "The Outcomes of the Romanian Educational System and Economic Indicators," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 62(2), pages 42-54, August.
  4. Pascal Petit, 2010. "Innovation and Services: On Biases and Beyond," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 17, Edward Elgar Publishing.
  5. Norman Gemmell & Patrick Nolan & Grant Scobie, 2017. "Public sector productivity: Quality adjusting sector-level data on New Zealand schools," Working Papers 2017/02, New Zealand Productivity Commission.
  6. Faïz Gallouj & Céline Merlin-Brogniart & Anne-Catherine Moursli-Provost, 2013. "Public–private partnerships in hospital innovation: what lessons for hospital management?," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 11, pages 265-302, Edward Elgar Publishing.
  7. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
  8. Risto Rajala & Faïz Gallouj & Marja Toivonen, 2016. "Collaborative Value Creation in Service Innovation," Post-Print hal-01672596, HAL.
  9. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
  10. Faridah Djellal & Faïz Gallouj, 2010. "Beyond productivity strategies in services," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 89-104.
  11. Faïz Gallouj, 2012. "Service: innovation, performance and public policy," Working Papers hal-01111765, HAL.
  12. Matthias Figo & Peter Mayerhofer, 2015. "Strukturwandel und regionales Wachstum - wissensintensive Unternehmensdienste als Wachstumsmotor?," Working Paper Reihe der AK Wien - Materialien zu Wirtschaft und Gesellschaft 145, Kammer für Arbeiter und Angestellte für Wien, Abteilung Wirtschaftswissenschaft und Statistik.
  13. Maroto Sánchez, Andrés & Rubalcaba Bermejo, Luis & Gallego Martinez, Jorge, 2016. "On the role of publicly funded R&D for public sector performance," Working Papers in Economic Theory 2016/02, Universidad Autónoma de Madrid (Spain), Department of Economic Analysis (Economic Theory and Economic History).
  14. Thierry Burger-Helmchen, 2011. "Cycle d’innovation dans les services, différences technologiques et similarités organisationnelles dans les entreprises de mécanique françaises et allemandes," Working Papers of BETA 2011-12, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
  15. Benoît Desmarchelier, 2018. "Service Economies and Complexity," Post-Print hal-02393045, HAL.
  16. Peter Mayerhofer & Matthias Firgo, 2015. "Wissensintensive Unternehmensdienste, Wissens-Spillovers und regionales Wachstum. Teilprojekt 2: Strukturwandel und regionales Wachstum – Wissensintensive Unternehmensdienste als "Wachstumsmotor&," WIFO Studies, WIFO, number 58503.
  17. Faïz Gallouj & Marja Toivonen, 2011. "Elaborating the characteristics-based approach to service innovation: making the service process visible," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 33-58.
  18. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
  19. Faridah Djellal & Faïz Gallouj, 2010. "Invisible innovation and hidden performance in services: a challenge for public policy," Post-Print hal-01672583, HAL.
  20. Camal Gallouj & Faïz Gallouj & Marie-Hélène Vigliano, 2012. "Au-delà de la productivité : les multiples mondes de la performance dans le commerce," Post-Print halshs-01114088, HAL.
  21. Diego Dueñas & Carlos Iglesias & Raquel Llorente, 2010. "Job quality, job satisfaction and services in Spain," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 145-166.
  22. Rabeh Morrar & Faïz Gallouj, 2016. "The growth of the service sector in Palestine: the productivity challenge," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 179-204.
  23. Viitamo, Esa, 2013. "Servitization as a Productive Strategy of a Firm – Evidence from the Forest-Based Industries," ETLA Reports 14, The Research Institute of the Finnish Economy.
  24. Rinaldo Evangelista & Maria Savona, 2010. "Innovation and Employment in Services," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 16, Edward Elgar Publishing.
  25. Gisela Di Meglio & Jorge Gallego & Andrés Maroto & Maria Savona, 2015. "Services in Developing Economies: A new chance for catching-up?," SPRU Working Paper Series 2015-32, SPRU - Science Policy Research Unit, University of Sussex Business School.
  26. Savona, Maria & Steinmueller, W. Edward, 2013. "Service output, innovation and productivity: A time-based conceptual framework," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 118-132.
  27. Faridah Djellal & Faïz Gallouj, 2009. "Innovation gap, performance gap and policy gap in the service economies," Working Papers hal-01111800, HAL.
  28. Gisela Di Meglio & Metka Stare & Andrés Maroto & Luis Rubalcaba, 2015. "Public Services Performance: An Extended Framework and Empirical Assessment across the Enlarged EU," Environment and Planning C, , vol. 33(2), pages 321-341, April.
  29. Marie-Christine Monnoyer-Longé, 2010. "Entrepreneurship and Service Innovation: A Challenge for Local Development," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 24, Edward Elgar Publishing.
  30. Robert Anderton & Arno Hantzsche & Simon Savsek & Máté Tóth, 2017. "Sectoral Wage Rigidities and Labour and Product Market Institutions in the Euro Area," Open Economies Review, Springer, vol. 28(5), pages 923-965, November.
  31. Faridah Djellal & Faïz Gallouj, 2011. "Beyond Productivity Measurement and Strategies: Performance Evaluation and Strategies in Services," Post-Print halshs-01113986, HAL.
  32. Gisela Di Meglio, 2013. "The place of ServPPINs in the range of public–private collaboration arrangements for services provision," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 3, pages 59-87, Edward Elgar Publishing.
  33. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
  34. Viitamo, Esa, 2014. "Service productivity, technology and organization - Converting theory to praxis," ETLA Working Papers 26, The Research Institute of the Finnish Economy.
  35. Oscar Montes Pineda & Luis Rubalcaba, 2015. "Human or technological resources? A dilemma in education provision," Investigaciones de Economía de la Educación volume 10, in: Marta Rahona López & Jennifer Graves (ed.), Investigaciones de Economía de la Educación 10, edition 1, volume 10, chapter 24, pages 469-490, Asociación de Economía de la Educación.
  36. Pim Den Hertog & Faïz Gallouj & Jeroen Segers, 2009. "Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry," The Service Industries Journal, Taylor & Francis Journals, vol. 31(9), pages 1429-1449, November.
  37. L. Rubalcaba & P. Windrum & F. Gallouj & Meglio Di & A. Pyka & J. Sundbo & M. Weber, 2011. "ServPPIN. The Contribution of Public and Private Services to European Growth and Welfare, and the Role of Public-Private Innovation Networks. Servppin Final Publishable Summary Report," Working Papers hal-01111787, HAL.
  38. Faridah Djellal & Faïz Gallouj, 2010. "Services, innovation and performance: general presentation," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 5-15.
  39. Dhiab, H. & Labarthe, P. & Laurent, C., 2020. "How the performance rationales of organisations providing farm advice explain persistent difficulties in addressing societal goals in agriculture," Food Policy, Elsevier, vol. 95(C).
  40. Gisela Di Meglio & Metka Stare & Andreja Jaklič, 2011. "Explanation for public and private service growth in the enlarged EU," The Service Industries Journal, Taylor & Francis Journals, vol. 32(4), pages 503-514, June.
  41. Faridah Djellal & Faïz Gallouj, 2008. "Innovation in services and entrepreneurship: beyond industrialist and technologist concepts of sustainable development," Post-Print halshs-01113906, HAL.
  42. Sabine Janeschek & Peter Hottum & Florian Kicherer & Bernd Bienzeisler, 2013. "The dynamics of service productivity and value creation: a service life cycle perspective," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 366-377, February.
  43. Faridah Djellal & Faïz Gallouj, 2010. "The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 27, Edward Elgar Publishing.
  44. Sabine Biege & Gunter Lay & Christoph Zanker & Thomas Schmall, 2013. "Challenges of measuring service productivity in innovative, knowledge-intensive business services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 378-391, February.
  45. Jivan Alexandru, 2011. "About Other Kind Of Productivity And Growth (Homo-Sapiens To Homo-Oeconomicus)," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(special), pages 229-235, July.
  46. Faïz Gallouj, 2010. "Les services intensifs en connaissances : processeurs de connaissances et producteurs d’innovation," Post-Print halshs-01114097, HAL.
  47. JIVAN Alexandru & NACHESCU Miruna, 2019. "Service: From General Validity In Economics, To Dominant Logic In Marketing," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 290-300, December.
  48. Faridah Djellal & Faïz Gallouj, 2008. "L'innovation gap et le performance gap dans les économies de services : un défi pour les politiques publiques," Post-Print halshs-01113900, HAL.
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