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Promises and lies: Restoring violated trust

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Cited by:

  1. Uriel Haran, 2013. "A Person--Organization Discontinuity in Contract Perception: Why Corporations Can Get Away with Breaking Contracts But Individuals Cannot," Management Science, INFORMS, vol. 59(12), pages 2837-2853, December.
  2. Schniter, Eric & Sheremeta, Roman M. & Sznycer, Daniel, 2013. "Building and rebuilding trust with promises and apologies," Journal of Economic Behavior & Organization, Elsevier, vol. 94(C), pages 242-256.
  3. Benjamin Ho, 2012. "Apologies as Signals: With Evidence from a Trust Game," Management Science, INFORMS, vol. 58(1), pages 141-158, January.
  4. Maurice E. Schweitzer & Teck-Hua Ho & Xing Zhang, 2018. "How Monitoring Influences Trust: A Tale of Two Faces," Management Science, INFORMS, vol. 64(1), pages 253-270, January.
  5. Kim, Peter H. & Cooper, Cecily D. & Dirks, Kurt T. & Ferrin, Donald L., 2013. "Repairing trust with individuals vs. groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 120(1), pages 1-14.
  6. Basil Halperin & Benjamin Ho & John A List & Ian Muir, 2022. "Toward An Understanding of the Economics of Apologies: Evidence from a Large-Scale Natural Field Experiment," The Economic Journal, Royal Economic Society, vol. 132(641), pages 273-298.
  7. Ali Shamsollahi & Danielle A. Chmielewski-Raimondo & Simon J. Bell & Reza Kachouie, 2021. "Buyer–supplier relationship dynamics: a systematic review," Journal of the Academy of Marketing Science, Springer, vol. 49(2), pages 418-436, March.
  8. Lupoli, Matthew J. & Levine, Emma E. & Greenberg, Adam Eric, 2018. "Paternalistic lies," Organizational Behavior and Human Decision Processes, Elsevier, vol. 146(C), pages 31-50.
  9. Michael P. Haselhuhn & Maurice E. Schweitzer & Laura J. Kray & Jessica A. Kennedy, 2017. "Perceptions of High Integrity Can Persist After Deception: How Implicit Beliefs Moderate Trust Erosion," Journal of Business Ethics, Springer, vol. 145(1), pages 215-225, September.
  10. John, Leslie K. & Loewenstein, George & Acquisti, Alessandro & Vosgerau, Joachim, 2018. "When and why randomized response techniques (fail to) elicit the truth," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 101-123.
  11. Walkowitz, Gari & Lönnqvist, Jan-Erik & Irlenbusch, Bernd, 2013. "Moral hypocrisy: Self-deception or impression management?," VfS Annual Conference 2013 (Duesseldorf): Competition Policy and Regulation in a Global Economic Order 79701, Verein für Socialpolitik / German Economic Association.
  12. Dirks, Kurt T. & Kim, Peter H. & Ferrin, Donald L. & Cooper, Cecily D., 2011. "Understanding the effects of substantive responses on trust following a transgression," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(2), pages 87-103, March.
  13. Raju, Sekar & Rajagopal, Priyali & Murdock, Mitchel R., 2021. "The moderating effects of prior trust on consumer responses to firm failures," Journal of Business Research, Elsevier, vol. 122(C), pages 24-37.
  14. Dijke, Marius van & Cremer, David De, 2011. "When social accounts promote acceptance of unfair ultimatum offers: The role of the victim's stress responses to uncertainty and power position," Journal of Economic Psychology, Elsevier, vol. 32(3), pages 468-479, June.
  15. Lacomba, Juan A. & Lagos, Francisco & Reuben, Ernesto & van Winden, Frans, 2014. "On the escalation and de-escalation of conflict," Games and Economic Behavior, Elsevier, vol. 86(C), pages 40-57.
  16. Fischbacher, Urs & Utikal, Verena, 2013. "On the acceptance of apologies," Games and Economic Behavior, Elsevier, vol. 82(C), pages 592-608.
  17. Haesevoets, Tessa & Van Hiel, Alain & Reinders Folmer, Chris & De Cremer, David, 2014. "What money can’t buy: The psychology of financial overcompensation," Journal of Economic Psychology, Elsevier, vol. 42(C), pages 83-95.
  18. Muhammad Khan & Marwan Khan & Abbas Ali & Muhammad Imran Khan & Ihsan Ullah & Muhammad Iqbal, 2022. "Digitalization for Fast, Fair, and Safe Humanitarian Logistics," Logistics, MDPI, vol. 6(2), pages 1-18, May.
  19. Antonia Sohns & Gordon M. Hickey & Jasper R. de Vries & Owen Temby, 2021. "Methodological Challenges in Studying Trust in Natural Resources Management," Land, MDPI, vol. 10(12), pages 1-13, November.
  20. D'Acunto, Francesco & Xie, Jin & Yao, Jiaquan, 2022. "Trust and contracts: Empirical evidence," LawFin Working Paper Series 32, Goethe University, Center for Advanced Studies on the Foundations of Law and Finance (LawFin).
  21. Kang, Polly & Schweitzer, Maurice E., 2022. "Emotional Deception in Negotiation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 173(C).
  22. Eric Schniter & Roman M. Sheremeta & Daniel Sznycer, 2011. "Restoring Damaged Trust with Promises, Atonement and Apology," Working Papers 11-18, Chapman University, Economic Science Institute.
  23. Mislin, Alexandra A. & Campagna, Rachel L. & Bottom, William P., 2011. "After the deal: Talk, trust building and the implementation of negotiated agreements," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(1), pages 55-68, May.
  24. Hao, Li & Houser, Daniel, 2017. "Perceptions, intentions, and cheating," Journal of Economic Behavior & Organization, Elsevier, vol. 133(C), pages 52-73.
  25. Minson, Julia A. & VanEpps, Eric M. & Yip, Jeremy A. & Schweitzer, Maurice E., 2018. "Eliciting the truth, the whole truth, and nothing but the truth: The effect of question phrasing on deception," Organizational Behavior and Human Decision Processes, Elsevier, vol. 147(C), pages 76-93.
  26. Eric Schniter & Roman M. Sheremeta, 2014. "Predictable and Predictive Emotions: Explaining Cheap Signals and Trust Re-Extension," Working Papers 14-07, Chapman University, Economic Science Institute.
  27. Maxime C. Cohen & Michael D. Fiszer & Baek Jung Kim, 2022. "Frustration-Based Promotions: Field Experiments in Ride-Sharing," Management Science, INFORMS, vol. 68(4), pages 2432-2464, April.
  28. Nohe, Christoph & Hüffmeier, Joachim & Bürkner, Paul & Mazei, Jens & Sondern, Dominik & Runte, Antonia & Sieber, Franziska & Hertel, Guido, 2022. "Unethical choice in negotiations: A meta-analysis on gender differences and their moderators," Organizational Behavior and Human Decision Processes, Elsevier, vol. 173(C).
  29. Robert Innes, 2017. "Lie aversion and self-reporting in optimal law enforcement," Journal of Regulatory Economics, Springer, vol. 52(2), pages 107-131, October.
  30. Yumei HOU & Maryam Khokhar & Mumtaz Khan & Tahir Islam & Imtiaz Haider, 2021. "Put Safety First: Exploring the Role of Health and Safety Practices in Improving the Performance of SMEs," SAGE Open, , vol. 11(3), pages 21582440211, July.
  31. Steven L. Grover & Marie-Aude Abid-Dupont & Caroline Manville & Markus C. Hasel, 2019. "Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies," Journal of Business Ethics, Springer, vol. 155(3), pages 853-870, March.
  32. Tianli Feng & Fan Yang & Biao Tan & Jihong Wu, 2022. "Corporate Social Irresponsibility Punishments from Stakeholders—Evidence from China," Sustainability, MDPI, vol. 14(8), pages 1-14, April.
  33. Lijun Yin & Ruzhen Mao & Zijun Ke, 2021. "Charity Misconduct on Public Health Issues Impairs Willingness to Offer Help," IJERPH, MDPI, vol. 18(24), pages 1-14, December.
  34. Ke Michael Mai & Aleksander P. J. Ellis & David T. Welsh, 2020. "How Perpetrator Gender Influences Reactions to Premeditated Versus Impulsive Unethical Behavior: A Role Congruity Approach," Journal of Business Ethics, Springer, vol. 166(3), pages 489-503, October.
  35. Zachary S Levine & Scott A Hale & Luciano Floridi, 2017. "The October 2014 United States Treasury bond flash crash and the contributory effect of mini flash crashes," PLOS ONE, Public Library of Science, vol. 12(11), pages 1-14, November.
  36. Harvey, Michael & Reiche, B. Sebastian & Moeller, Miriam, 2011. "Developing effective global relationships through staffing with inpatriate managers: The role of interpersonal trust," Journal of International Management, Elsevier, vol. 17(2), pages 150-161, June.
  37. Haesevoets, Tessa & Reinders Folmer, Chris & De Cremer, David & Van Hiel, Alain, 2013. "Money isn’t all that matters: The use of financial compensation and apologies to preserve relationships in the aftermath of distributive harm," Journal of Economic Psychology, Elsevier, vol. 35(C), pages 95-107.
  38. Moore, Alexander K. & Lewis, Joshua & Levine, Emma E. & Schweitzer, Maurice E., 2023. "Benevolent friends and high integrity leaders: How preferences for benevolence and integrity change across relationships," Organizational Behavior and Human Decision Processes, Elsevier, vol. 177(C).
  39. Utikal, Verena, 2012. "A fault confessed is half redressed—Confessions and punishment," Journal of Economic Behavior & Organization, Elsevier, vol. 81(1), pages 314-327.
  40. Pfaff, Alexander & Vélez, Maria Alejandra, 2012. "Efficiency and equity in negotiated resource transfers: Contributions and limitations of trust with limited contracts," Ecological Economics, Elsevier, vol. 74(C), pages 55-63.
  41. Desmet, Pieter T.M. & Cremer, David De & Dijk, Eric van, 2011. "In money we trust? The use of financial compensations to repair trust in the aftermath of distributive harm," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(2), pages 75-86, March.
  42. Levine, Emma E. & Schweitzer, Maurice E., 2015. "Prosocial lies: When deception breeds trust," Organizational Behavior and Human Decision Processes, Elsevier, vol. 126(C), pages 88-106.
  43. SimanTov-Nachlieli, Ilanit & Har-Vardi, Liron & Moran, Simone, 2020. "When negotiators with honest reputations are less (and more) likely to be deceived," Organizational Behavior and Human Decision Processes, Elsevier, vol. 157(C), pages 68-84.
  44. Joseph P. Gaspar & Redona Methasani & Maurice E. Schweitzer, 2022. "Emotional Intelligence and Deception: A Theoretical Model and Propositions," Journal of Business Ethics, Springer, vol. 177(3), pages 567-584, May.
  45. Kiss, Alida, 2016. "Public Confidence Issues Connected To Flood Disaster Reconstruction," Journal of Central European Green Innovation, Karoly Robert University College, vol. 4(1), pages 1-9.
  46. Sonenshein, Scott & Herzenstein, Michal & Dholakia, Utpal M., 2011. "How accounts shape lending decisions through fostering perceived trustworthiness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(1), pages 69-84, May.
  47. Kähkönen, T. & Blomqvist, K. & Gillespie, N. & Vanhala, M., 2021. "Employee trust repair: A systematic review of 20 years of empirical research and future research directions," Journal of Business Research, Elsevier, vol. 130(C), pages 98-109.
  48. repec:lic:licosd:30912 is not listed on IDEAS
  49. Terry A. Taylor & Erica L. Plambeck, 2007. "Supply Chain Relationships and Contracts: The Impact of Repeated Interaction on Capacity Investment and Procurement," Management Science, INFORMS, vol. 53(10), pages 1577-1593, October.
  50. Rogers, Todd & Zeckhauser, Richard & Gino, Francesco & Schweitzer, Maurice & Norton, Mike, 2014. "Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others," Working Paper Series rwp14-045, Harvard University, John F. Kennedy School of Government.
  51. Stephanie Eckerd & Sean Handley & Fabrice Lumineau, 2022. "Trust violations in buyer–supplier relationships: Spillovers and the contingent role of governance structures," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(3), pages 47-70, July.
  52. Lei, Vivian & Masclet, David & Vesely, Filip, 2014. "Competition vs. communication: An experimental study on restoring trust," Journal of Economic Behavior & Organization, Elsevier, vol. 108(C), pages 94-107.
  53. Baliga, Ashwin J. & Chawla, Vaibhav & Sunder M, Vijaya & Ganesh, L.S. & Sivakumaran, Bharadhwaj, 2021. "Service Failure and Recovery in B2B Markets – A Morphological Analysis," Journal of Business Research, Elsevier, vol. 131(C), pages 763-781.
  54. Gunia, Brian C. & Levine, Emma E., 2019. "Deception as competence: The effect of occupational stereotypes on the perception and proliferation of deception," Organizational Behavior and Human Decision Processes, Elsevier, vol. 152(C), pages 122-137.
  55. Anna M. Cianci & Shana M. Clor-Proell & Steven E. Kaplan, 2019. "How Do Investors Respond to Restatements? Repairing Trust Through Managerial Reputation and the Announcement of Corrective Actions," Journal of Business Ethics, Springer, vol. 158(2), pages 297-312, August.
  56. Joseph P. Gaspar & Maurice E. Schweitzer, 2021. "Confident and Cunning: Negotiator Self-Efficacy Promotes Deception in Negotiations," Journal of Business Ethics, Springer, vol. 171(1), pages 139-155, June.
  57. Tianjun Feng & L. Robin Keller & Ping Wu & Yifan Xu, 2014. "An Empirical Study of the Toxic Capsule Crisis in China: Risk Perceptions and Behavioral Responses," Risk Analysis, John Wiley & Sons, vol. 34(4), pages 698-710, April.
  58. Xiaodan Zheng & Shuibo Zhang & Conghan Wang, 2018. "Trust Repair after Opportunistic Behaviors in the Chinese Construction Projects," Sustainability, MDPI, vol. 10(7), pages 1-13, July.
  59. Francesco D'Acunto & Jin Xie & Jiaquan Yao, 2020. "Trust and Contracts: Empirical Evidence," CESifo Working Paper Series 8714, CESifo.
  60. Dejun Tony Kong & Robert B. Lount & Mara Olekalns & Donald L. Ferrin, 2017. "Advancing the scientific understanding of trust in the contexts of negotiations and repeated bargaining," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 15-21, January.
  61. De Cremer, David, 2010. "To pay or to apologize? On the psychology of dealing with unfair offers in a dictator game," Journal of Economic Psychology, Elsevier, vol. 31(6), pages 843-848, December.
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