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Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

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Cited by:

  1. Singh, Sanjay Kumar, 2019. "Territoriality, task performance, and workplace deviance: Empirical evidence on role of knowledge hiding," Journal of Business Research, Elsevier, vol. 97(C), pages 10-19.
  2. Suk Bong Choi & Thi Bich Hanh Tran & Seung-Wan Kang, 2017. "Inclusive Leadership and Employee Well-Being: The Mediating Role of Person-Job Fit," Journal of Happiness Studies, Springer, vol. 18(6), pages 1877-1901, December.
  3. Guohong Helen Han & P. D. Harms & Yuntao Bai, 2017. "Nightmare Bosses: The Impact of Abusive Supervision on Employees’ Sleep, Emotions, and Creativity," Journal of Business Ethics, Springer, vol. 145(1), pages 21-31, September.
  4. Mercedes Rodríguez-Fernández & Juan Herrera & Carlos de las Heras-Rosas, 2021. "Model of Organizational Commitment Applied to Health Management Systems," IJERPH, MDPI, vol. 18(9), pages 1-21, April.
  5. repec:wsi:acsxxx:v:21:y:2019:i:08:n:s1363919619500099 is not listed on IDEAS
  6. Daunt, Kate L. & Harris, Lloyd C., 2011. "Customers acting badly: Evidence from the hospitality industry," Journal of Business Research, Elsevier, vol. 64(10), pages 1034-1042, October.
  7. Ipek Kalemci Tuzun & Fatih Çetin & H. Nejat Basım, 2017. "Deviant employee behavior in the eyes of colleagues: the role of organizational support and self-efficacy," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 7(3), pages 389-405, December.
  8. Jesse T. Vullinghs & Annebel H. B. Hoogh & Deanne N. Den Hartog & Corine Boon, 2020. "Ethical and Passive Leadership and Their Joint Relationships with Burnout via Role Clarity and Role Overload," Journal of Business Ethics, Springer, vol. 165(4), pages 719-733, September.
  9. Yijing Lyu & Long-Zeng Wu & Yijiao Ye & Ho Kwong Kwan & Yuanyi Chen, 2023. "Rebellion Under Exploitation: How and When Exploitative Leadership Evokes Employees’ Workplace Deviance," Journal of Business Ethics, Springer, vol. 185(3), pages 483-498, July.
  10. Paul Jiménez & Anita Bregenzer & K. Wolfgang Kallus & Bianca Fruhwirth & Verena Wagner-Hartl, 2017. "Enhancing Resources at the Workplace with Health-Promoting Leadership," IJERPH, MDPI, vol. 14(10), pages 1-17, October.
  11. Farrukh Shahzad & Shahab Ali & Iftikhar Hussain & Li Sun & Chunlei Wang & Fayyaz Ahmad, 2023. "The Impact of Customer Incivility and Its Consequences on Hotel Employees: Mediating Role of Employees’ Emotional Exhaustion," Sustainability, MDPI, vol. 15(21), pages 1-14, October.
  12. Chrysovalantis Gaganis & Fotios Pasiouras & Menelaos Tasiou, 2024. "Corruption in Bank Lending: The Role of Culturally Endorsed Leadership Prototypes," Journal of Business Ethics, Springer, vol. 193(1), pages 193-216, August.
  13. Yen, Chang-Hua & Teng, Hsiu-Yu, 2013. "The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry," Tourism Management, Elsevier, vol. 36(C), pages 401-410.
  14. Ashill, Nicholas J. & Rod, Michel, 2011. "Burnout processes in non-clinical health service encounters," Journal of Business Research, Elsevier, vol. 64(10), pages 1116-1127, October.
  15. Andreea Fortuna SCHIOPU, 2014. "Role And Consequences Of Emotional Labor In The Workplace," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 4, pages 675-682, July.
  16. Peasley, Michael C. & Hochstein, Bryan & Britton, Benjamin P. & Srivastava, Rajesh V. & Stewart, Geoffrey T., 2020. "Can’t leave it at home? The effects of personal stress on burnout and salesperson performance," Journal of Business Research, Elsevier, vol. 117(C), pages 58-70.
  17. Tae-Yeol Kim & Jie Wang & Junsong Chen, 2018. "Mutual Trust Between Leader and Subordinate and Employee Outcomes," Journal of Business Ethics, Springer, vol. 149(4), pages 945-958, June.
  18. Rutherford, Brian N. & Marshall, Greg W. & Park, JungKun, 2014. "The moderating effects of gender and inside versus outside sales role in multifaceted job satisfaction," Journal of Business Research, Elsevier, vol. 67(9), pages 1850-1856.
  19. Locander, David A. & Darrat, Mahmoud A. & Babin, Barry J., 2023. "Examining the impact of salesperson orientation on creative selling, passive deviance, and organizational outcomes," Journal of Business Research, Elsevier, vol. 154(C).
  20. Xiong, Chang & Chang, Victor & Scuotto, Veronica & Shi, Yujie & Paoloni, Niccolò, 2021. "The social-psychological approach in understanding knowledge hiding within international R&D teams: An inductive analysis," Journal of Business Research, Elsevier, vol. 128(C), pages 799-811.
  21. Ross Gilbert, Jonathan & Krush, Michael T. & Trainor, Kevin J. & Wayment, Heidi A., 2022. "The (quiet) ego and sales: Transcending self-interest and its relationship with adaptive selling," Journal of Business Research, Elsevier, vol. 150(C), pages 326-338.
  22. Bao, Ping & Xiao, Zengrui & Bao, Gongmin & Noorderhaven, Niels, 2021. "Inclusive leadership and employee work engagement: A moderated mediation model," Other publications TiSEM 1e2fb1a7-2b68-4b74-ab73-d, Tilburg University, School of Economics and Management.
  23. Chen, Hao & Richard, Orlando C. & Dorian Boncoeur, O. & Ford, David L., 2020. "Work engagement, emotional exhaustion, and counterproductive work behavior," Journal of Business Research, Elsevier, vol. 114(C), pages 30-41.
  24. Bruno Lussier & Nathaniel N. Hartmann & Willy Bolander, 2021. "Curbing the Undesirable Effects of Emotional Exhaustion on Ethical Behaviors and Performance: A Salesperson–Manager Dyadic Approach," Journal of Business Ethics, Springer, vol. 169(4), pages 747-766, April.
  25. Gross, Hellen P. & Ingerfurth, Stefan & Willems, Jurgen, 2021. "Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention," Journal of Business Research, Elsevier, vol. 134(C), pages 405-413.
  26. Shenjiang Mo & Junqi Shi, 2017. "Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting," Journal of Business Ethics, Springer, vol. 144(2), pages 293-303, August.
  27. Jones, Eli & Chonko, Lawrence & Rangarajan, Deva & Roberts, James, 2007. "The role of overload on job attitudes, turnover intentions, and salesperson performance," Journal of Business Research, Elsevier, vol. 60(7), pages 663-671, July.
  28. Ömer Okan FETTAHLIOÐLU, 2015. "The Moderating Effect Of Corporate Reputation Management On Psychoslogical Contract Violation And Counterproductive Work Behaviour," Eurasian Academy Of Sciences Social Sciences Journal, Eurasian Academy Of Sciences, vol. 4(4), pages 132-149, July.
  29. Mortimer, Gary & Wang, Shasha & Osorio Andrade, María Lucila, 2023. "Measuring customer aggression: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  30. William C. McDowell & Lucy M. Matthews & Ryan L. Matthews & Joshua R. Aaron & Diane R. Edmondson & Cheryl B. Ward, 2019. "The price of success: balancing the effects of entrepreneurial commitment, work-family conflict and emotional exhaustion on job satisfaction," International Entrepreneurship and Management Journal, Springer, vol. 15(4), pages 1179-1192, December.
  31. De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer & Raja, Usman, 2018. "Family incivility, emotional exhaustion at work, and being a good soldier: The buffering roles of waypower and willpower," Journal of Business Research, Elsevier, vol. 89(C), pages 27-36.
  32. Baur, John E. & Bradley, Bret H. & Bonner, Robert L., 2022. "Boiling frogs: Reconsidering the impact of deviance targets, severity, and frequency in teams," Journal of Business Research, Elsevier, vol. 142(C), pages 1026-1037.
  33. Niina Zuber & Jan Gogoll & Severin Kacianka & Alexander Pretschner & Julian Nida-Rümelin, 2022. "Empowered and embedded: ethics and agile processes," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-13, December.
  34. Gaucher, Benoît & Chebat, Jean-Charles, 2019. "How uncivil customers corrode the relationship between frontline employees and retailers," Journal of Retailing and Consumer Services, Elsevier, vol. 46(C), pages 1-10.
  35. Wenjing Li & Xuhui Wang & Md Jamirul Haque & Muhammad Noman Shafique & Muhammad Zahid Nawaz, 2020. "Impact of Workforce Diversity Management on Employees’ Outcomes: Testing the Mediating Role of a person’s Job Match," SAGE Open, , vol. 10(1), pages 21582440209, January.
  36. Mehdi Abzari & Vahid Kabiripour & Adeleh Saeidi, 2015. "The Effect of Business Ethical Values on Turnover Intention: Mediating Role of Person-organization Fit Dimensions. The Case of Iranian Teachers in Public School," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 1(1), pages 65-81, March.
  37. Rutherford, Brian N. & Shepherd, C. David & Tashchian, Armen, 2015. "Validating the reduced burnout scale and sequencing of burnout," Journal of Business Research, Elsevier, vol. 68(1), pages 67-73.
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