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Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value

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  1. Maria Kubacka, 2020. "Review and Analysis of Selected Customer Value Measurement Methods (Przeglad i analiza wybranych metod pomiaru wartosci klienta)," Research Reports, University of Warsaw, Faculty of Management, vol. 1(32), pages 34-46.
  2. Viktorija Petrov & Đorđe Ćelić & Zorica Uzelac & Zoran Drašković, 2020. "Three pillars of knowledge management in SMEs: evidence from Serbia," International Entrepreneurship and Management Journal, Springer, vol. 16(2), pages 417-438, June.
  3. Denitsa ZHECHEVA & Nayden NENKOV, 2022. "Business demands for processing unstructured textual data – text mining techniques for companies to implement," Access Journal, Access Press Publishing House, vol. 3(2), pages 107-120, April.
  4. Diana Chernetska, 2017. "Expanding Frontiers Of Customer Knowledge Management To Sustain Competitive Advantage:The Mediating Role Of Predictive Analytics," Eurasian Journal of Business and Management, Eurasian Publications, vol. 5(1), pages 1-15.
  5. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2021. "Explicating the role of emerging technologies and firm capabilities towards attainment of competitive advantage in health insurance service firms," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
  6. Pilar Fidel & Walesska Schlesinger & Esposito Emilo, 2018. "EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVATION ORIENTATION," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-26, October.
  7. Walter Vesperi & Anna Maria Melina & Marzia Ventura & Raffaella Coppolino & Rocco Reina, 2021. "Organizing knowledge transfer between university and agribusiness firms," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(3), pages 321-329, May.
  8. Dr. Filiz Gürder & Assoc. Prof. Dr. Yücel Yılmaz, 2013. "Using Geographic Information Systems in Knowledge Management Processes," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 3(1), pages 75-87, January.
  9. Benhamou Najat, 2017. "Importance of Customer Knowledge in Business Organizations," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(11), pages 175-187, November.
  10. Bach Q. Ho, 2024. "Customers’ Prior Knowledge in the Servitization of Traditional Handicrafts," Businesses, MDPI, vol. 4(1), pages 1-11, February.
  11. Juan Mejía Trejo & José Sánchez Gutiérrez & Gonzalo Maldonado Guzman, 2016. "The customer knowledge management and innovation," Contaduría y Administración, Accounting and Management, vol. 61(3), pages 456-477, Julio-Sep.
  12. Levén, Per & Holmström, Jonny & Mathiassen, Lars, 2014. "Managing research and innovation networks: Evidence from a government sponsored cross-industry program," Research Policy, Elsevier, vol. 43(1), pages 156-168.
  13. Shivam Gupta & Théo Justy & Shampy Kamboj & Ajay Kumar & Eivind Kristoffersen, 2021. "Big data and firm marketing performance: Findings from knowledge-based view," Post-Print hal-03609916, HAL.
  14. Mokter Hossain & K. Islam, 2015. "Ideation through Online Open Innovation Platform: Dell IdeaStorm," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(3), pages 611-624, September.
  15. Degbey, William Y. & Pelto, Elina, 2021. "Customer knowledge sharing in cross-border mergers and acquisitions: The role of customer motivation and promise management," Journal of International Management, Elsevier, vol. 27(4).
  16. Johannessen, Jon-Arild & Olsen, Bjørn, 2010. "The future of value creation and innovations: Aspects of a theory of value creation and innovation in a global knowledge economy," International Journal of Information Management, Elsevier, vol. 30(6), pages 502-511.
  17. Migliaccio Mirella & Francesca Rivetti, 2013. "Client Knowledge Opportunities for a Small Software Firm," Symphonya. Emerging Issues in Management, Niccolò Cusano University, issue 1 Global .
  18. Tzu-Chun Weng, 2014. "Exploring Customer Knowledge from Social Media to Improve the Performance of Strategy," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 3(2), pages 261-279.
  19. Bassano, Clara & Piciocchi, Paolo & Spohrer, James (Jim) C. & Pietronudo, Maria Cristina, 2018. "Managing value co-creation in consumer service systems within smart retail settings," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 190-197.
  20. Jaziri, Dhouha, 2019. "The advent of customer experiential knowledge management approach (CEKM): The integration of offline & online experiential knowledge," Journal of Business Research, Elsevier, vol. 94(C), pages 241-256.
  21. Khelladi, Insaf & Castellano, Sylvaine & Hobeika, Janine & Perano, Mirko & Rutambuka, David, 2022. "Customer knowledge hiding behavior in service multi-sided platforms," Journal of Business Research, Elsevier, vol. 140(C), pages 482-490.
  22. Gupta, Shivam & Justy, Théo & Kamboj, Shampy & Kumar, Ajay & Kristoffersen, Eivind, 2021. "Big data and firm marketing performance: Findings from knowledge-based view," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
  23. I. Khelladi & S. Castellano & J. Hobeika & M. Perano & D. Rutambuka, 2022. "Customer Knowledge Hiding Behavior in Service Multi-Sided Platforms," Post-Print hal-04445044, HAL.
  24. Tseng, Shu-Mei, 2009. "A study on customer, supplier, and competitor knowledge using the knowledge chain model," International Journal of Information Management, Elsevier, vol. 29(6), pages 488-496.
  25. Alice Mazzucchelli & Roberto Chierici & Barbara Del Bosco & Francesca Ceruti, 2019. "Does the use of social media affect customer relationship performance? Evidences from Italy," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2019(1), pages 55-74.
  26. Dr. Filiz Gürder & Assoc. Prof. Dr. Yücel Yılmaz, 2013. "Using Geographic Information Systems in Knowledge Management Processes," International Journal of Business and Social Research, LAR Center Press, vol. 3(1), pages 75-87, January.
  27. Wu, Jiebing & Guo, Bin & Shi, Yongjiang, 2013. "Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China," European Management Journal, Elsevier, vol. 31(4), pages 359-372.
  28. Miao, Yumeng & Du, Rong & Ou, Carol, 2022. "Guanxi circles and light entrepreneurship in social commerce : The roles of mass entrepreneurship climate and technology affordances," Other publications TiSEM f19a203f-abb6-4835-9c34-2, Tilburg University, School of Economics and Management.
  29. Mitja Kozjan & Doris Gomezelj Omerzel, 2011. "How Do Companies Treat Their Knowledge For managing the Company's Brand?," MIC 2011: Managing Sustainability? Proceedings of the 12th International Conference, Portorož, 23–26 November 2011 [Selected Papers],, University of Primorska, Faculty of Management Koper.
  30. Hermans, Olaf & Mutsaerts, Hugo & Olyslager, Luc, 2009. "Guest Relationship Management Principles as a Reference Point for building a Brand: The Case a Hospitality Group's Brand-building Process," MPRA Paper 25417, University Library of Munich, Germany, revised 17 Aug 2009.
  31. Constantin Bratianu & Dan Florin Stanescu & Rares Mocanu & Ruxandra Bejinaru, 2021. "Serial Multiple Mediation of the Impact of Customer Knowledge Management on Sustainable Product Innovation by Innovative Work Behavior," Sustainability, MDPI, vol. 13(22), pages 1-25, November.
  32. Salojärvi, Hanna & Sainio, Liisa-Maija, 2015. "CRM technology and KAM performance: The mediating effect of key account-related knowledge," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 8(1), pages 435-454.
  33. Wusheng Zhang, 2010. "A Systematic Knowledge Management Approach Using Object-Oriented Theory in Customer Complaint Management," Information Management and Business Review, AMH International, vol. 1(1), pages 1-10.
  34. Shakir Hafeez & Li Lin Hong & Bilal Bin Saeed & Bilal Afsar, 2017. "Customer Knowledge Management as a Success Driver for Business in Mobile Sector of Pakistan," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 1-14.
  35. Liudmila V. Kashirskaya & Alexey A. Sitnov & Dilmurod Аsh. Davlatzoda & Tatiana M. Vorozheykina, 2020. "Knowledge audit as a key tool for business research in the information society," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(3), pages 2299-2319, March.
  36. Sebastian Bonnemeier & Ralf Reichwald, 2012. "„Hybride Wertschöpfung“ - vom Industrieproduzenten zum Lösungsanbieter -ein State-of-the-Art Bericht," Schmalenbach Journal of Business Research, Springer, vol. 64(65), pages 45-72, January.
  37. Wensley, Anthony K.P. & Navarro, Juan Gabriel Cegarra, 2015. "Overcoming knowledge loss through the utilization of an unlearning context," Journal of Business Research, Elsevier, vol. 68(7), pages 1563-1569.
  38. Carla Rossi, 2021. "Organizational Challenges of Online Customer Co-Creation for Innovation: A Middle-Managers’ Perspective in the Italian Food Context," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 13(1), pages 1-42, February.
  39. Francesco Castagna & Piera Centobelli & Roberto Cerchione & Emilio Esposito & Eugenio Oropallo & Renato Passaro, 2020. "Customer Knowledge Management in SMEs Facing Digital Transformation," Sustainability, MDPI, vol. 12(9), pages 1-16, May.
  40. Mohsen Behnam & Geoff Dickson & Vahid Delshab & Anna Gerke & Parvaneh Savari Nikou, 2023. "The moderating effect of fan engagement on the relationship between fan knowledge and fan co-creation in social media," Post-Print hal-03969039, HAL.
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