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A process-oriented framework for the evaluation of managerial support systems

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  • Vetschera, Rudolf
  • Walterscheid, Heinz

Abstract

We propose a new method for evaluating the benefits of decision-oriented information systems. This method is based on a detailed analysis of decision processes. Using prescriptive decision theory, correct results are established for different sub-phases of the process and possible deviations from these results are analyzed. Systems are then evaluated according to their contribution to the elimination of such errors.

Suggested Citation

  • Vetschera, Rudolf & Walterscheid, Heinz, 1993. "A process-oriented framework for the evaluation of managerial support systems," Discussion Papers, Series I 264, University of Konstanz, Department of Economics.
    • Handle: RePEc:zbw:kondp1:264
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    References listed on IDEAS

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    5. Mark S. Silver, 1990. "Decision Support Systems: Directed and Nondirected Change," Information Systems Research, INFORMS, vol. 1(1), pages 47-70, March.
    6. Ramesh Sharda & Steve H. Barr & James C. McDonnell, 1988. "Decision Support System Effectiveness: A Review and an Empirical Test," Management Science, INFORMS, vol. 34(2), pages 139-159, February.
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    9. Swanson, E Burton, 1982. "Measuring user attitudes in MIS research: a review," Omega, Elsevier, vol. 10(2), pages 157-165.
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    1. Walterscheid, Heinz, 1994. "Ein entwicklungsorientierter Bewertungsansatz für Decision Support Systems," Discussion Papers, Series I 270, University of Konstanz, Department of Economics.

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