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Cognitive biases in the use of computer-based decision support systems

Author

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  • Kydd, C. T.

Abstract

When cognitive biases interfere with the decision-making process, they can seriously influence the quality of the final decision. Such biases may also, therefore, be limiting the effective use of computer-based decision support systems. Thus, it is important to determine whether or not biases can be ameliorated during decision-making when the process is supported by a computerized system and, if so, how this debiasing can be achieved. This paper suggests several ways of debiasing individuals in a computer-supported decision process and presents the results of a study which tests one debiasing method. Results indicate that biases do hamper computer-supported decision-making and that debiasing may be very difficult to achieve.

Suggested Citation

  • Kydd, C. T., 1989. "Cognitive biases in the use of computer-based decision support systems," Omega, Elsevier, vol. 17(4), pages 335-344.
    • Handle: RePEc:eee:jomega:v:17:y:1989:i:4:p:335-344
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    Cited by:

    1. Vetschera, Rudolf & Walterscheid, Heinz, 1993. "A process-oriented framework for the evaluation of managerial support systems," Discussion Papers, Series I 264, University of Konstanz, Department of Economics.

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