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From reality to virtuality. Moving stakeholder dialogues from face-to-face to online formats

Author

Listed:
  • Ziegele, Daniel
  • Kurtze, Hannah
  • Zerfaß, Ansgar

Abstract

Virtualization is one of the big buzzwords in communications. When formats are moved from real-world settings to online environments a variety of challenges emerge - especially when it comes to confidential interactions and personal relationships with key stakeholders. A research team at Leipzig University investigated the extent to which in-person formats can be virtualized based on the following questions: - What are advantages and disadvantages of virtual stakeholder dialogues? - Which factors need to be considered if virtual stakeholder dialogues are to be successful?

Suggested Citation

  • Ziegele, Daniel & Kurtze, Hannah & Zerfaß, Ansgar, 2021. "From reality to virtuality. Moving stakeholder dialogues from face-to-face to online formats," Communication Insights 12, Academic Society for Management & Communication – An initiative of the Günter Thiele Foundation, Leipzig.
    • Handle: RePEc:zbw:agukci:12
    as

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    References listed on IDEAS

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    1. Erna Herzfeldt & Sonja A. Sackmann, 2021. "Kommunikation und Kooperation in virtuellen und internationalen Teams," Springer Books, in: Sabine Einwiller & Sonja Sackmann & Ansgar Zerfaß (ed.), Handbuch Mitarbeiterkommunikation, pages 293-310, Springer.
    2. Lars Rademacher & Kathrin Stürmer, 2021. "Stakeholderdialoge zur politischen Interessenklärung und Kommunikation von Unternehmen," Springer Books, in: Ulrike Röttger & Patrick Donges & Ansgar Zerfaß (ed.), Handbuch Public Affairs, pages 597-612, Springer.
    3. Petra Künkel & Silvine Gerlach & Vera Frieg, 2016. "Stakeholder-Dialoge erfolgreich gestalten," Springer Books, Springer, number 978-3-658-10569-3, June.
    4. Linda O’Riordan & Jenny Fairbrass, 2008. "Corporate Social Responsibility (CSR): Models and Theories in Stakeholder Dialogue," Journal of Business Ethics, Springer, vol. 83(4), pages 745-758, December.
    Full references (including those not matched with items on IDEAS)

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