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Conflict Management Styles in Croatian Enterprises – The Relationship between Individual Characteristics and Conflict Handling Styles

Author

Listed:
  • Nina Pološki Vokić

    (Faculty of Economics and Business, University of Zagreb)

  • Sanja Sontor

    (Faculty of Economics and Business, University of Zagreb)

Abstract

The objective of the paper, except determining the dominant conflict handling style in Croatian organizational setting, was to explore individual characteristics affecting the choice of conflict resolution style of Croatian employees. Therefore, the variables of gender, age, level of education achieved, field of work, hierarchical level, marital status and parenthood were included in the study. Compromising conflict handling style was found to be the most frequently used style among Croatian employees overall, as well as the dominant style in all 22 subgroups of respondents. Three out of seven individual characteristics surveyed were found to relate to the conflict handling style used by Croatian employees. Precisely, gender, marital status and parenthood were found to relate significantly with the respondents’ usage of accommodating, gender and parenthood were found to relate significantly with the respondents’ usage of compromising, and parenthood was found to relate significantly with the respondents’ usage of avoiding conflict handling style. Age, education, field of work and hierarchical level were not found to relate with Croatian employees’ usage of diverse conflict handling styles.

Suggested Citation

  • Nina Pološki Vokić & Sanja Sontor, 2009. "Conflict Management Styles in Croatian Enterprises – The Relationship between Individual Characteristics and Conflict Handling Styles," EFZG Working Papers Series 0905, Faculty of Economics and Business, University of Zagreb.
    • Handle: RePEc:zag:wpaper:0905
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    File URL: http://web.efzg.hr/repec/pdf/Clanak%2009-05.pdf
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    References listed on IDEAS

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    1. Michael W Morris & Katherine Y Williams & Kwok Leung & Richard Larrick & M Teresa Mendoza & Deepti Bhatnagar & Jianfeng Li & Mari Kondo & Jin-Lian Luo & Jun-Chen Hu, 1998. "Conflict Management Style: Accounting for Cross-National Differences," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 29(4), pages 729-747, December.
    2. Jenny Goodwin, 2002. "Auditors’ Conflict Management Styles: An Exploratory Study," Abacus, Accounting Foundation, University of Sydney, vol. 38(3), pages 378-405, October.
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    Cited by:

    1. Edeh, Hyacinth O. & Mavrotas, George & Balana, Bedru B., 2022. "Land tenure security and preferences to dispute resolution pathways among landholders in Nigeria," Land Use Policy, Elsevier, vol. 119(C).
    2. Chaiyaset Promsri, 2017. "Managerial Level Differences on Conflict Handling Styles of Managers in Thai Listed Firms," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(7), pages 707-714, July.
    3. Marques, Francisca & Lourenço, Paulo & Dimas, Isabel & Rebelo, Teresa, 2015. "The Relationship between Types of Conflict, Conflict Handling Strategies and Group Effectiveness," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 3(1), pages 58-77.

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    More about this item

    Keywords

    managing conflict; conflict handling styles; contextual parameters and conflict handling styles; Croatia;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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