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The Relationship between Types of Conflict, Conflict Handling Strategies and Group Effectiveness

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Abstract

This study seeks to analyze a) if the frequency with which group choose to use a certain strategy is associated with the type of conflict represented in a given situation and b) if, for different types of conflict, different conflict handling patterns (the frequency of their use) could be considered significant predictors of group effectiveness, measured through group performance and satisfaction. We developed a correlational empirical study with a sample composed of 73 work groups, taken from 14 organizations in the industrial and service sectors. The results showed that groups in task conflict situations choose integrative strategies more often than when in relational conflict situations. Moreover, avoiding strategies were more likely to be used in relational conflict situations than in task conflict situations. On the other hand, our results showed that the frequency with which a group uses an integrative strategy can be considered a significant (positive) predictor of group satisfaction for both types of conflict situations (task and relationship). Our results are discussed and compared with our previous literature review, as well as the implications and limitations of the study, along with some thoughts on further investigation.

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  • Marques, Francisca & Lourenço, Paulo & Dimas, Isabel & Rebelo, Teresa, 2015. "The Relationship between Types of Conflict, Conflict Handling Strategies and Group Effectiveness," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 3(1), pages 58-77.
    • Handle: RePEc:ris:jspord:0045
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    More about this item

    Keywords

    Group Conflict; Resolution Strategies; Satisfaction; Performance;
    All these keywords.

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • D74 - Microeconomics - - Analysis of Collective Decision-Making - - - Conflict; Conflict Resolution; Alliances; Revolutions

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