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Strategies for Implementing Change: An Experiential Approach

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  • JS Armstrong

    (The Wharton School - University of Pennsylvania)

Abstract

An attitude survey and a role-playing case were used to identify the typical approaches people use to implement important changes in organizations. This typical strategy, suggested or used by over 90% of the subjects, was not successful in producing change in any of the fourteen role-playing trials. However, with ten minutes of instruction in the ”Delta Technique,” 86% of the subjects were successful in introducing change in another fourteen role-playing trials. The ”Delta Technique” consists of simple rules drawn from half a century of research.

Suggested Citation

  • JS Armstrong, 2004. "Strategies for Implementing Change: An Experiential Approach," General Economics and Teaching 0412026, University Library of Munich, Germany.
    • Handle: RePEc:wpa:wuwpgt:0412026
    Note: Type of Document - pdf; pages: 14
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    File URL: https://econwpa.ub.uni-muenchen.de/econ-wp/get/papers/0412/0412026.pdf
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    References listed on IDEAS

    as
    1. J. Scott Armstrong, 1979. "Advocacy and Objectivity in Science," Management Science, INFORMS, vol. 25(5), pages 423-428, May.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    strategies; change; delta technique;
    All these keywords.

    JEL classification:

    • A - General Economics and Teaching

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