Exploring Hotel Employees? Individual and Work-Related Outcomes from the aspect of Customer Online Reviews: A Qualitative Approach
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- Papathanassis, Alexis & Knolle, Friederike, 2011. "Exploring the adoption and processing of online holiday reviews: A grounded theory approach," Tourism Management, Elsevier, vol. 32(2), pages 215-224.
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More about this item
Keywords
Employee outcomes; customer reviews; human capital; E-WOW; decision making;All these keywords.
JEL classification:
- J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
- J29 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Other
- J89 - Labor and Demographic Economics - - Labor Standards - - - Other
NEP fields
This paper has been announced in the following NEP Reports:- NEP-ARA-2015-04-02 (MENA - Middle East and North Africa)
- NEP-CWA-2015-04-02 (Central and Western Asia)
- NEP-TUR-2015-04-02 (Tourism Economics)
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