IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v1y2009i1p37-45.html
   My bibliography  Save this article

Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise

Author

Listed:
  • Martin Jetter
  • Gerhard Satzger
  • Andreas Neus

Abstract

This article investigates the influence of information and communication technology (ICT) on business transformation. First, the general, ICT-driven development lines of globalization and service-orientation are described. Then, an analysis of the IBM Corporation’s transformation over the past 50 years into a globally integrated, service-oriented company illustrates that ICT innovations must be dealt with by simultaneous adaptation of business model, organization and corporate culture. For many companies the ability to manage this change becomes increasingly critical. Copyright Gabler Verlag 2009

Suggested Citation

  • Martin Jetter & Gerhard Satzger & Andreas Neus, 2009. "Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(1), pages 37-45, February.
    • Handle: RePEc:spr:binfse:v:1:y:2009:i:1:p:37-45
    DOI: 10.1007/s12599-008-0002-7
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s12599-008-0002-7
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s12599-008-0002-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jim Spohrer & Stephen K. Kwan, 2009. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 1(3), pages 1-31, July.
    2. Arnold Picot & Ralf Reichwald & Rolf Wigand, 2008. "Information, Organization and Management," Springer Books, Springer, number 978-3-540-71395-1, April.
    3. Jan Fagerberg, 2003. "Innovation: A Guide to the Literature," Working Papers on Innovation Studies 20031012, Centre for Technology, Innovation and Culture, University of Oslo.
    4. Waterman, Robert Jr. & Peters, Thomas J. & Phillips, Julien R., 1980. "Structure is not organization," Business Horizons, Elsevier, vol. 23(3), pages 14-26, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wang, Jianda & Dong, Kangyin & Dong, Xiucheng & Taghizadeh-Hesary, Farhad, 2022. "Assessing the digital economy and its carbon-mitigation effects: The case of China," Energy Economics, Elsevier, vol. 113(C).
    2. Krzysztof Bartczak & Stanislaw Lobejko, 2021. "An Innovative Model for Measuring Attitudes towards Digital Technology Platforms," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 249-270.
    3. Karlilar, Selin & Balcilar, Mehmet & Emir, Firat, 2023. "Environmental sustainability in the OECD: The power of digitalization, green innovation, renewable energy and financial development," Telecommunications Policy, Elsevier, vol. 47(6).
    4. Gryczka Marcin, 2016. "The Changing Role of the Service Sector in an Innovation-Oriented Economy," Folia Oeconomica Stetinensia, Sciendo, vol. 16(2), pages 175-190, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gurkov, Igor, 2013. "Why some Russian industrial companies innovate regularly: Determinants of firms’ decisions to innovate and associated routines," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 18(1), pages 66-96.
    2. Lino Cinquini & Andrea Tenucci, 2011. "Management Accounting for Service: A Research Agenda," Working Papers 201102, Scuola Superiore Sant'Anna of Pisa, Istituto di Management.
    3. Max Nathan & Neil Lee, 2013. "Cultural Diversity, Innovation, and Entrepreneurship: Firm-level Evidence from London," Economic Geography, Clark University, vol. 89(4), pages 367-394, October.
    4. Enrico Spolaore & Romain Wacziarg, 2009. "The Diffusion of Development," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 124(2), pages 469-529.
    5. Blecker, Thorsten & Abdelkafi, Nizar & Kaluza, Bernd & Friedrich, Gerhard, 2003. "Variety Steering Concept for Mass Customization," MPRA Paper 5251, University Library of Munich, Germany.
    6. Martin, Ben R., 2012. "The evolution of science policy and innovation studies," Research Policy, Elsevier, vol. 41(7), pages 1219-1239.
    7. Frank Crowley & Jane Bourke, 2017. "The Influence Of Human Resource Management Systems On Innovation: Evidence From Irish Manufacturing And Service Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(01), pages 1-28, January.
    8. Christian Le Bas & Nicolas Poussing, 2014. "Are Complex Innovators More Persistent Than Single Innovators? An Empirical Analysis Of Innovation Persistence Drivers," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 18(01), pages 1-21.
    9. Faceira, Júlio, 2013. "Abordagem aos efeitos decorrentes da adopção de modelos de gestão da inovação normalizados," Working Papers 35/2013, Universidade Portucalense, Centro de Investigação em Gestão e Economia (CIGE).
    10. Jan Fagerberg, 2021. "Mobilizing innovation for the global green shift: The case for demand-oriented innovation policy," Working Papers on Innovation Studies 20210422, Centre for Technology, Innovation and Culture, University of Oslo.
    11. Daniel Badulescu & Otilia Cadar, 2016. "Romania: Many Entrepreneurs But Few Innovators," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 465-475, July.
    12. João Caraça & João Lobo Ferreira & Sandro Mendonça, 2007. "A chain-interactive innovation model for the learning economy: Prelude for a proposal," Working Papers Department of Economics 2007/12, ISEG - Lisbon School of Economics and Management, Department of Economics, Universidade de Lisboa.
    13. Lee, Neil & Nathan, Max, 2011. "Does cultural diversity help innovation in cities: evidence from London firms," LSE Research Online Documents on Economics 33579, London School of Economics and Political Science, LSE Library.
    14. Neil Lee & Andrés Rodríguez-Pose, 2014. "Creativity, Cities, and Innovation," Environment and Planning A, , vol. 46(5), pages 1139-1159, May.
    15. Matteo Gaeta & Francesca Loia & Debora Sarno & Luca Carrubbo, 2021. "Online Social Network Viability: Misinformation Management Based on Service and Systems Theories," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(1), pages 1-17, July.
    16. Ryan, Michael P., 2010. "Patent Incentives, Technology Markets, and Public-Private Bio-Medical Innovation Networks in Brazil," World Development, Elsevier, vol. 38(8), pages 1082-1093, August.
    17. Rokicki Arkadiusz & Nogalski Bogdan, 2021. "Service Management as a Subdiscipline of Management Science," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(3), pages 136-174, September.
    18. Kubeczko, Klaus & Rametsteiner, Ewald & Weiss, Gerhard, 2006. "The role of sectoral and regional innovation systems in supporting innovations in forestry," Forest Policy and Economics, Elsevier, vol. 8(7), pages 704-715, October.
    19. Fagerberg, Jan, 2018. "Mobilizing innovation for sustainability transitions: A comment on transformative innovation policy," Research Policy, Elsevier, vol. 47(9), pages 1568-1576.
    20. Jan Fagerberg, 2018. "Mission (im)possible? The role of innovation (and innovation policy) in supporting structural change & sustainability transitions," Working Papers on Innovation Studies 20180216, Centre for Technology, Innovation and Culture, University of Oslo.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:1:y:2009:i:1:p:37-45. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.