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Exploring the views on total quality human resources management between public and private educational units

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  • Kapiki, Soultana Tania
  • Tsakiridou, Georgia

Abstract

The aim of the present study is to identify the attitudes of the directors of different types of educational units regarding the practices of Total Quality of Human Resources Management (TQHRM) in Greece. The specific objectives of the survey are the exploration and analysis of the following issues: a) The philosophy applied by each director on the unit they manage and the position of the HR in it; b) the directors’ opinion about the TQHRM Practices; and c) the difference in the approach of these practices between the public and private educational unit directors.The data is collected using a questionnaire that was sent electronically to Greek schools of various levels in 2018 and the number of responses is 70, of which 53% are from the private and 47% from the public sector directors. To process responses and draw conclusions, both one-dimensional and multidimensional analysis were performed. The results of this survey show that the HRM practices followed by the directors do not have a clear orientation. This highlights the need for training those who run an educational institution on TQHRM and the understanding of the importance of Human Resources on achieving the goals of an organization.

Suggested Citation

  • Kapiki, Soultana Tania & Tsakiridou, Georgia, 2018. "Exploring the views on total quality human resources management between public and private educational units," MPRA Paper 98623, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:98623
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    References listed on IDEAS

    as
    1. Hanushek, Eric A. & Woessmann, Ludger, 2007. "The role of education quality for economic growth," Policy Research Working Paper Series 4122, The World Bank.
    2. Boselie, J.P.P.E.F. & van der Wiele, A., 2001. "Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave," ERIM Report Series Research in Management ERS-2001-42-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    3. Soultana Kapiki, 2012. "Quality Management in Tourism and Hospitality: an Exploratory Study among Tourism Stakeholders," International Journal of Economic Practices and Theories, Academy of Economic Studies - Bucharest, Romania, vol. 2(2), pages 53-61, April.
    4. Masoumeh Pourrajab & Ramli Basri & Shaffe Mohd Daud & Soaib Asimiran, 2011. "Applying Total Quality Management in the Classroom and Solving Students Failure," KASBIT Business Journals (KBJ), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 4, pages 69-76, December.
    5. Ludger Vessman & Jerik Hanushek, 2007. "The role of education quality in economic growth (Part I)," Voprosy obrazovaniya / Educational Studies Moscow, National Research University Higher School of Economics, issue 2, pages 86-116.
    6. repec:ksb:journl:v:4:y:2011:i:1:p:69-76 is not listed on IDEAS
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    More about this item

    Keywords

    Total Quality Management (TQM); Human Resources Management (HRM); educational units; strategic procedures; quality processes;
    All these keywords.

    JEL classification:

    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I29 - Health, Education, and Welfare - - Education - - - Other
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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