IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/2923.html
   My bibliography  Save this paper

Security Issues in Mobile Payment from the Customer Viewpoint

Author

Listed:
  • Linck, K.
  • Pousttchi, Key
  • Wiedemann, Dietmar Georg

Abstract

The perception of mobile payment procedures’ security by the customer is one major factor for the market breakthrough of the according systems. In this paper we examine security issues in mobile payment from the viewpoint of customers. Based on theoretical research we analyze empirical data from the MP2 mobile payment study with 8295 respondents in order to develop a set of dimensions, categories and aspects. The results do have a scientific as well as a practical impact: They provide a basis for the selection of appropriate indicators for further empirical studies. Furthermore they can serve as a guideline for mobile payment service providers in order to prevent security concerns through appropriate design and communication of payment procedures and to convince customers of the security of their mobile procedures by meeting concerns in informative advertising.

Suggested Citation

  • Linck, K. & Pousttchi, Key & Wiedemann, Dietmar Georg, 2006. "Security Issues in Mobile Payment from the Customer Viewpoint," MPRA Paper 2923, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:2923
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/2923/1/MPRA_paper_2923.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Pousttchi, Key & Wiedemann, Dietmar Georg, 2005. "Relativer Vorteil bei mobilen Bezahlverfahren - mobiles Bezahlen aus dem Blickwinkel der Diffusionstheorie [Relative advantage of mobile payment procedures - Mobile Payment from the perspective of ," MPRA Paper 3607, University Library of Munich, Germany.
    2. Khodawandi, Darius & Pousttchi, Key & Wiedemann, Dietmar Georg, 2003. "Akzeptanz mobiler Bezahlverfahren in Deutschland [Acceptance of Mobile Payment Procedures in Germany]," MPRA Paper 3606, University Library of Munich, Germany.
    3. Kreyer, Nina & Pousttchi, Key & Turowski, Klaus, 2002. "Characteristics of Mobile Payment Procedures," MPRA Paper 3786, University Library of Munich, Germany.
    4. Pousttchi, Key & Selk, Bernhard & Turowski, Klaus, 2002. "Akzeptanzkriterien für mobile Bezahlverfahren [Acceptance criterias for mobile payment procedures]," MPRA Paper 3785, University Library of Munich, Germany.
    5. Pousttchi, Key, 2003. "Conditions for acceptance and usage of mobile payment procedures," MPRA Paper 2912, University Library of Munich, Germany.
    6. Kreyer, Nina & Pousttchi, Key & Turowski, Klaus, 2002. "Standardized Payment Procedures as Key Enabling Factor for Mobile Commerce," MPRA Paper 2910, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shah, Mahmood Hussain & Peikari, Hamid Reza & Yasin, Norjaya M., 2014. "The determinants of individuals’ perceived e-security: Evidence from Malaysia," International Journal of Information Management, Elsevier, vol. 34(1), pages 48-57.
    2. Noorain Mohd Nordin & Nurul Azlinda Chek Talib & Nornajihah Nadia Hasbullah & Hazalinda Harun & Suraya Hamimi Mastor & Fariha Aiza Ramly, 2023. "Understanding Customer Intention to Use E-Payment for Online Shopping," Information Management and Business Review, AMH International, vol. 15(3), pages 341-346.
    3. Mombeuil, Claudel, 2020. "An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    4. Dass, Rajanish & Pal Sujoy, 2011. "A Meta Analysis on Adoption of Mobile Financial Services," IIMA Working Papers WP2011-01-05, Indian Institute of Management Ahmedabad, Research and Publication Department.
    5. Mombeuil, Claudel & Uhde, Helena, 2021. "Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    6. Ioanna Roussou & Emmanouil Stiakakis & Angelo Sifaleras, 2019. "An empirical study on the commercial adoption of digital currencies," Information Systems and e-Business Management, Springer, vol. 17(2), pages 223-259, December.
    7. Semerikova, Ekaterina, 2020. "What hinders the usage of smartphone payments in Russia? Perception of technological and security barriers," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    8. The Ninh Nguyen & Tuan Khanh Cao & Phuong Linh Dang & Hien Anh Nguyen, 2016. "Predicting Consumer Intention to Use Mobile Payment Services: Empirical Evidence from Vietnam," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 8(1), pages 117-124, February.
    9. Dass, Rajanish & Pal, Sujoy, 2011. "Adoption of Mobile Financial Services among Rural Under-Banked," IIMA Working Papers WP2011-02-02, Indian Institute of Management Ahmedabad, Research and Publication Department.
    10. Say Keat Ooi & Chai Aun Ooi & Jasmine A. L. Yeap & Tok Hao Goh, 2021. "Embracing Bitcoin: users’ perceived security and trust," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(4), pages 1219-1237, August.
    11. Yao, Meifang & Di, He & Zheng, Xianrong & Xu, Xiaobo, 2018. "Impact of payment technology innovations on the traditional financial industry: A focus on China," Technological Forecasting and Social Change, Elsevier, vol. 135(C), pages 199-207.
    12. Chaix, Laetitia & Torre, Dominique, 2012. "Which economic model for mobile payments?," 23rd European Regional ITS Conference, Vienna 2012 60380, International Telecommunications Society (ITS).
    13. Milan Yadav & Subramanian Shanmugam, 2024. "Factors Influencing Behavioral Intentions to Use Digital Lending: An Extension of TAM Model," Jindal Journal of Business Research, , vol. 13(2), pages 213-226, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pousttchi, Key, 2004. "An Analysis of the Mobile Payment Problem in Europe," MPRA Paper 2915, University Library of Munich, Germany.
    2. Pousttchi, Key & Zenker, M., 2003. "Current Mobile Payment Procedures on the German Market from the View of Customer Requirements," MPRA Paper 2911, University Library of Munich, Germany.
    3. Pousttchi, Key & Wiedemann, Dietmar Georg, 2005. "Relativer Vorteil bei mobilen Bezahlverfahren - mobiles Bezahlen aus dem Blickwinkel der Diffusionstheorie [Relative advantage of mobile payment procedures - Mobile Payment from the perspective of ," MPRA Paper 3607, University Library of Munich, Germany.
    4. Khodawandi, Darius & Pousttchi, Key & Wiedemann, Dietmar Georg, 2003. "Akzeptanz mobiler Bezahlverfahren in Deutschland [Acceptance of Mobile Payment Procedures in Germany]," MPRA Paper 3606, University Library of Munich, Germany.
    5. Pousttchi, Key, 2003. "Abrechnung mobiler Mehrwertdienste [Payment of mobile value-added services]," MPRA Paper 3784, University Library of Munich, Germany.
    6. Pousttchi, Key & Selk, Bernhard & Turowski, Klaus, 2002. "Akzeptanzkriterien für mobile Bezahlverfahren [Acceptance criterias for mobile payment procedures]," MPRA Paper 3785, University Library of Munich, Germany.
    7. Pousttchi, Key & Schurig, Martin, 2004. "Assessment of Today’s Mobile Banking Applications from the View of Customer Requirements," MPRA Paper 2913, University Library of Munich, Germany.
    8. Kreyer, Nina & Pousttchi, Key & Turowski, Klaus, 2002. "Standardized Payment Procedures as Key Enabling Factor for Mobile Commerce," MPRA Paper 2910, University Library of Munich, Germany.
    9. Lai, Kuei-Kuei & Chen, Yu-Long & Kumar, Vimal & Daim, Tugrul & Verma, Pratima & Kao, Fang-Chen & Liu, Ruirong, 2023. "Mapping technological trajectories and exploring knowledge sources: A case study of E-payment technologies," Technological Forecasting and Social Change, Elsevier, vol. 186(PB).
    10. Lee, Jiyoon & Ryu, Min Ho & Lee, Daeho, 2019. "A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 7-15.
    11. Alireza Nasiri, 2014. "Mobile Learning Business Model Framework," Information Management and Business Review, AMH International, vol. 6(2), pages 72-87.
    12. Dass, Rajanish & Pal, Sujoy, 2011. "Adoption of Mobile Financial Services among Rural Under-Banked," IIMA Working Papers WP2011-02-02, Indian Institute of Management Ahmedabad, Research and Publication Department.
    13. Friedrich Chasin & Moritz Hoffen & Marcus Cramer & Martin Matzner, 2018. "Peer-to-peer sharing and collaborative consumption platforms: a taxonomy and a reproducible analysis," Information Systems and e-Business Management, Springer, vol. 16(2), pages 293-325, May.
    14. Kongaut, Chatchai & Lis, Piotr, 2017. "Supply and demand sides of mobile payment: A comparative analysis of successful mobile payment adoption in developed and developing countries," 28th European Regional ITS Conference, Passau 2017 169474, International Telecommunications Society (ITS).
    15. Türker, Cansu & Altay, Burak Can & Okumuş, Abdullah, 2022. "Understanding user acceptance of QR code mobile payment systems in Turkey: An extended TAM," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    16. Cansu TÜRKER & Abdullah OKUMUŞ, 2019. "Mobil Ödeme Kullanımına Yönelik Niyet ve Algıların SosyoDemografik Özelliklere Göre Farklılıklarının İncelenmesi," Istanbul Management Journal, Istanbul University Business School, vol. 0(87), pages 111-139, December.
    17. Guo, Jie & Bouwman, Harry, 2016. "An analytical framework for an m-payment ecosystem: A merchants׳ perspective," Telecommunications Policy, Elsevier, vol. 40(2), pages 147-167.
    18. Valérie-Anne BLEYEN & Leo VAN HOVE & Monika HARTMANN, 2010. "Classifying payment instruments: A matryoshka approach," Communications & Strategies, IDATE, Com&Strat dept., vol. 1(79), pages 73-94, 3rd quart.
    19. Dass, Rajanish & Pal Sujoy, 2011. "A Meta Analysis on Adoption of Mobile Financial Services," IIMA Working Papers WP2011-01-05, Indian Institute of Management Ahmedabad, Research and Publication Department.
    20. Yoonyoung Hwang & Sangwook Park & Nina Shin, 2021. "Sustainable Development of a Mobile Payment Security Environment Using Fintech Solutions," Sustainability, MDPI, vol. 13(15), pages 1-15, July.

    More about this item

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:2923. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.