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Current Mobile Payment Procedures on the German Market from the View of Customer Requirements

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  • Pousttchi, Key
  • Zenker, M.

Abstract

The key to mobile payment acceptance is in the hands of customers. In this paper we use the results of the mobile payment survey MP1 in order to identify and roughly weigh the most relevant acceptance criteria. The outcome of the paper is an evaluation scheme containing the covered payment scenarios, important main criteria (security, costs and convenience) and additional functionality requirements for each MP procedure. The scheme is based on empirical results and can assess a given MP procedure with regard to customer acceptance as well as to compare different procedures. The operational MP procedures Paybox, I-mode and Vodafone m-pay are examined and compared according to the scheme. Finally, a prospect is given to possible further development of mobile payment procedures in the direction of an integrative universal mobile payment system (UMPS).

Suggested Citation

  • Pousttchi, Key & Zenker, M., 2003. "Current Mobile Payment Procedures on the German Market from the View of Customer Requirements," MPRA Paper 2911, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:2911
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    File URL: https://mpra.ub.uni-muenchen.de/2911/1/MPRA_paper_2911.pdf
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    References listed on IDEAS

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    1. Khodawandi, Darius & Pousttchi, Key & Wiedemann, Dietmar Georg, 2003. "Akzeptanz mobiler Bezahlverfahren in Deutschland [Acceptance of Mobile Payment Procedures in Germany]," MPRA Paper 3606, University Library of Munich, Germany.
    2. Pousttchi, Key & Selk, Bernhard & Turowski, Klaus, 2002. "Akzeptanzkriterien für mobile Bezahlverfahren [Acceptance criterias for mobile payment procedures]," MPRA Paper 3785, University Library of Munich, Germany.
    3. Pousttchi, Key, 2003. "Conditions for acceptance and usage of mobile payment procedures," MPRA Paper 2912, University Library of Munich, Germany.
    4. Kreyer, Nina & Pousttchi, Key & Turowski, Klaus, 2002. "Standardized Payment Procedures as Key Enabling Factor for Mobile Commerce," MPRA Paper 2910, University Library of Munich, Germany.
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    Cited by:

    1. König, Raina & Stephan, Michael, 2007. "Market take-off in systemic industries: The early industry life cycle stage in the mobile payment industry," Discussion Papers on Strategy and Innovation 07-03, Philipps-University Marburg, Department of Technology and Innovation Management (TIM).
    2. Pousttchi, Key, 2003. "Abrechnung mobiler Mehrwertdienste [Payment of mobile value-added services]," MPRA Paper 3784, University Library of Munich, Germany.
    3. Chia-chi Sun & Shih-chi Chang, 2021. "An Examination of the Catalyst for Tapping into Mobile Financial Services in the Post-COVID-19 World," Mathematics, MDPI, vol. 9(16), pages 1-19, August.

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    More about this item

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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