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Innovation's Dynamics in Mobile Phone Services in France

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  • Abdelillah Hamdouch

    (Université de Lille I et MATISSE-Université Paris 1)

  • Esther Samuelides

    (Université Paris 1 - MATISSE)

Abstract

This paper follows recent research about the importance, the variety and the development of innovation in the service industries. We study the innovations which have appeared in the fast growing activity of mobile telecommunication services in France. These innovations have essentially been commercial, affecting tariffs, marketing formulas and the service-content, including the relationship to customers. Besides, carriers also reconfigured their organization in developing new working tools and innovative partnerships. The emergence and the diffusion of these innovations reveals a systemic and dynamic competitive process. The innovations' path appears specific to each carrier, although the imitation/innovation logic shapes the competition dynamics which prevails on similar service industries

Suggested Citation

  • Abdelillah Hamdouch & Esther Samuelides, 2000. "Innovation's Dynamics in Mobile Phone Services in France," Cahiers de la Maison des Sciences Economiques r00026, Université Panthéon-Sorbonne (Paris 1).
    • Handle: RePEc:mse:wpsorb:r00026
    DOI: 10.1108/EUM0000000005670
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    References listed on IDEAS

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    More about this item

    Keywords

    Competition; Market dynamics; Mobile phone services; Service innovations; Technological innovations;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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