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Nature and dynamics of innovation in service industries: An analysis of organizational and commercial innovations in mobile phone services in France
[Nature et dynamique des innovations dans les entreprises de services : une analyse à partir des innovations organisationnelles et commerciales dans les services de télécommunications mobiles en France]

Author

Listed:
  • Abdelillah Hamdouch

    (Université de Lille, MATISSE - UMR 8595 - Modélisation Appliquée, Trajectoires Institutionnelles et Stratégies Socio-Économiques - UP1 - Université Paris 1 Panthéon-Sorbonne - CNRS - Centre National de la Recherche Scientifique)

  • Esther Samuelides

    (UP1 - Université Paris 1 Panthéon-Sorbonne, MATISSE - UMR 8595 - Modélisation Appliquée, Trajectoires Institutionnelles et Stratégies Socio-Économiques - UP1 - Université Paris 1 Panthéon-Sorbonne - CNRS - Centre National de la Recherche Scientifique)

Abstract

This paper follows several recent works which on the one hand put forward the importance and variety of innovation in the service industries, and on the other hand have formalized their major modes of development. First, we elaborate an analytical framework for studying "innovations in services" according to their content, their location" within the organization or the supply of the firm and the type of rupture they introduce. This framework helps us to point out the systemic and dynamic process that characterizes the emergence and the diffusion of service innovations within a firm and the whole sector. Then we examine closely the innovations appeared in the fast growing activity of mobile telecommunication services in France. This leads us to show the specificity of the path of the innovations introduced by each of the three carriers of the sector, and to emphasize the imitation/innovation logic that shapes the dynamics of competition in these kind of service industries.

Suggested Citation

  • Abdelillah Hamdouch & Esther Samuelides, 2000. "Nature and dynamics of innovation in service industries: An analysis of organizational and commercial innovations in mobile phone services in France [Nature et dynamique des innovations dans les en," Post-Print halshs-03718464, HAL.
    • Handle: RePEc:hal:journl:halshs-03718464
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03718464
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    References listed on IDEAS

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