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Customer Service in the Food Stamp Program

Author

Listed:
  • Michael Ponza
  • James C. Ohls
  • Lorenzo Moreno
  • Amy Zambrowski
  • Rhoda Cohen

Abstract

This report finds that the typical Food Stamp client is quite satisfied with services, although misperceptions about eligibility deter many eligible households from participating, and costs to comply with program requirements are significant.

Suggested Citation

  • Michael Ponza & James C. Ohls & Lorenzo Moreno & Amy Zambrowski & Rhoda Cohen, 1999. "Customer Service in the Food Stamp Program," Mathematica Policy Research Reports 19806d533df943278178d9cf1, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:19806d533df943278178d9cf1d42f38f
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    File URL: http://www.fns.usda.gov/sites/default/files/fspcust.pdf
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    References listed on IDEAS

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    1. repec:mpr:mprres:1460 is not listed on IDEAS
    2. Richard D. Coe, 1983. "Nonparticipation in Welfare Programs by Eligible Households: The Case of the Food Stamp Program," Journal of Economic Issues, Taylor & Francis Journals, vol. 17(4), pages 1035-1056, December.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Daphne Hernandez & Kathleen Ziol-Guest, 2009. "Income Volatility and Family Structure Patterns: Association with Stability and Change in Food Stamp Program Participation," Journal of Family and Economic Issues, Springer, vol. 30(4), pages 357-371, December.
    2. Kyle Rozema & Nicolas Ziebarth, 2015. "Behavioral Responses to Taxation: Cigarette Taxes and Food Stamp Take-Up," Working Papers 150015, Canadian Centre for Health Economics.
    3. Brizmohun, Roshini & Duffy, Patricia A., 2016. "Do Personal Attitudes about Welfare Influence Food Stamp Participation?," 2016 Annual Meeting, July 31-August 2, Boston, Massachusetts 235698, Agricultural and Applied Economics Association.
    4. James P. Ziliak & Craig Gundersen & Anna Vaudin, 2023. "Introduction to senior hunger special issue," Applied Economic Perspectives and Policy, John Wiley & Sons, vol. 45(1), pages 221-233, March.
    5. Robert I. Lerman & Kelly S. Mikelson, 2004. "Examining the Relationship between the EITC and Food Stamp Program Participation Among Households with Children," Econometric Society 2004 North American Summer Meetings 190, Econometric Society.
    6. Gundersen, Craig & Jolliffe, Dean & Tiehen, Laura, 2009. "The challenge of program evaluation: When increasing program participation decreases the relative well-being of participants," Food Policy, Elsevier, vol. 34(4), pages 367-376, August.
    7. repec:pri:crcwel:wp08-06-ff is not listed on IDEAS
    8. Kara Newby & Xi Chen, 2022. "Decisions that matter: State Supplemental Nutrition Assistance Program policy restrictiveness limits SNAP participation rate," Social Science Quarterly, Southwestern Social Science Association, vol. 103(4), pages 868-882, July.
    9. McConnell, Sheena & Ohis, James, 2001. "Food Stamp Participation Rate Down in Urban Areas But Not in Rural," Food Review/ National Food Review, United States Department of Agriculture, Economic Research Service, vol. 24(1), January.
    10. Celhay, Pablo & Meyer, Bruce D. & Mittag, Nikolas, 2022. "Stigma in Welfare Programs," IZA Discussion Papers 15431, Institute of Labor Economics (IZA).
    11. Karen S Hamrick & Margaret Andrews, 2016. "SNAP Participants’ Eating Patterns over the Benefit Month: A Time Use Perspective," PLOS ONE, Public Library of Science, vol. 11(7), pages 1-18, July.
    12. Daphne C. Hernandez & Kathleen M. Ziol-Guest, 2008. "Family Structure and Income Volatility: Association with Food Stamp Program Participation," Working Papers 1018, Princeton University, School of Public and International Affairs, Center for Research on Child Wellbeing..
    13. Burstein, Nancy R. & Hamilton, William L. & Fox, Mary Kay & Price, Cristofer & Battaglia, Michael P., 2005. "Assessing the Food Security and Diet Quality Impacts of FNS Program Participation: Final Report," USDA Miscellaneous 344961, United States Department of Agriculture.
    14. Stacy, Brian & Tiehen, Laura & Marquardt, David, 2018. "Using a Policy Index To Capture Trends and Differences in State Administration of USDA's Supplemental Nutrition Assistance Program," Economic Research Report 276250, United States Department of Agriculture, Economic Research Service.
    15. Janet Currie, 2003. "US Food and Nutrition Programs," NBER Chapters, in: Means-Tested Transfer Programs in the United States, pages 199-290, National Bureau of Economic Research, Inc.

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    Keywords

    FOOD STAMP PROGRAM;

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