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Die digitale Transformation der öffentlichen Verwaltung: Eine systematische Literaturübersicht
[The digital transformation of public administration: A systematic literature review]

Author

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  • Ayoub Ouboumlik

    (FSJES AIN SEBAA, Hassan II University –Casablanca)

Abstract

This article examines the digital transformation of public administration as a key vector for modernizing government services, enhancing transparency and engaging citizens. Through a systematic analysis of the literature and case studies, including Kazakhstan, we explore how digital technologies facilitate the creation of public value, improving operational efficiency and fostering participatory governance. The Coronavirus Disease 2019 (COVID-19) pandemic, a gas pedal of this transformation, highlights the need for inclusive digital strategies. Despite progress, challenges remain, particularly in terms of technical infrastructure, appropriate legislative frameworks and organizational culture. Our findings underline the importance of a strategic approach centered on the citizen and innovation to maximize the benefits of digitalization in public administration.

Suggested Citation

  • Ayoub Ouboumlik, 2024. "Die digitale Transformation der öffentlichen Verwaltung: Eine systematische Literaturübersicht [The digital transformation of public administration: A systematic literature review]," Post-Print hal-04677269, HAL.
    • Handle: RePEc:hal:journl:hal-04677269
    DOI: 10.5281/zenodo.13366459
    Note: View the original document on HAL open archive server: https://hal.science/hal-04677269
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    References listed on IDEAS

    as
    1. Juliane Jarke, 2021. "Co-creating Digital Public Services for an Ageing Society," Public Administration and Information Technology, Springer, edition 1, number 978-3-030-52873-7, June.
    2. Juliane Jarke, 2021. "Mobile Age: Co-creating Digital Public Services with and for Older Citizens," Public Administration and Information Technology, in: Co-creating Digital Public Services for an Ageing Society, edition 1, pages 53-70, Springer.
    3. Juliane Jarke, 2021. "Co-Creating Digital Public Services," Public Administration and Information Technology, in: Co-creating Digital Public Services for an Ageing Society, edition 1, pages 15-52, Springer.
    4. Deborah Agostino & Michela Arnaboldi & Melisa Diaz Lema, 2021. "New development: COVID-19 as an accelerator of digital transformation in public service delivery," Public Money & Management, Taylor & Francis Journals, vol. 41(1), pages 69-72, January.
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    More about this item

    Keywords

    Administration Numérique; Confiance; Digitalisation; Innovation; Confiance Digitalization; Digital Administration; Trust;
    All these keywords.

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