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Co-Creating Digital Public Services

In: Co-creating Digital Public Services for an Ageing Society

Author

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  • Juliane Jarke

    (University of Bremen)

Abstract

This chapter reviews key literature and concepts relating to the co-creation of digital public services. For this task, it is firstly important to consider what kind of digital public services may be suitable for co-creation. In order to do so, the first section of this chapter defines what a digital public service is (e.g. with respect to different types of service providers, different types of services and service delivery) and considers what kind of digital public services allow for meaningful citizen participation. To better conceptualise different degrees of participation, the subsequent section reviews Arnstein’s (1969) “ladder of citizen participation” and related work. This allows distinguishing between different degrees of non-participation, (consultative) participation and beyond. Thirdly, the chapter reviews traditional participatory approaches that provide the basis to co-creating of digital public services: (1) co-production of public services, (2) co-design and (3) civic open data use. The chapter summarises and compares the different rationales for participation in these approaches, and reviews how they understand the sharing of control, the sharing of knowledge and the enabling of change.

Suggested Citation

  • Juliane Jarke, 2021. "Co-Creating Digital Public Services," Public Administration and Information Technology, in: Co-creating Digital Public Services for an Ageing Society, edition 1, pages 15-52, Springer.
    • Handle: RePEc:spr:paitcp:978-3-030-52873-7_3
    DOI: 10.1007/978-3-030-52873-7_3
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    Cited by:

    1. Daniela Dobreva Pastarmadzhieva & Mina Nikolaeva Angelova & Stefan Atanasov Raychev & Blaga Petrova Madzhurova & Kiril Valkov Desev, 2022. "Ensuring Sustainability during a Crisis Using an Innovative Flexible Methodology," Sustainability, MDPI, vol. 14(5), pages 1-20, March.
    2. Alan Stone & Nicholas Harkiolakis, 2022. "Technology Boom(ers): How US Multinational Technology Companies Are Preparing for an Ageing Workforce," Administrative Sciences, MDPI, vol. 12(3), pages 1-14, July.
    3. Ayoub Ouboumlik, 2024. "Die digitale Transformation der öffentlichen Verwaltung: Eine systematische Literaturübersicht [The digital transformation of public administration: A systematic literature review]," Post-Print hal-04677269, HAL.
    4. Eija Kärnä & Lotta Aavikko & Rebekka Rohner & Vera Gallistl & Kaisa Pihlainen & Claudia Müller & Anja Ehlers & Roberta Bevilacqua & Stefano Strano & Elvira Maranesi & Katerina Cerna & Lisa Hengl & Fra, 2022. "A Multilevel Model of Older Adults’ Appropriation of ICT and Acquisition of Digital Literacy," IJERPH, MDPI, vol. 19(23), pages 1-14, November.

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