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L’entreprise comme lieu d’apprentissage et de changement : monographie de la première certification ISO 9000 en Algérie

Author

Listed:
  • Abdellah Arab
  • Gilles Lambert

    (Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg)

Abstract

Les études mettant en relations la démarche RSE et les théories de la gouvernance de l'entreprise (Charreaux, 2006 ; Cespa et Cestone, 2007) ont permis d'expliquer dans le contexte algérien l'élargissement du pouvoir des managers et la privatisation des entreprises (Gana-Oueslati et Labaronne, 2011). Malgré la pertinence de ces recherches, nous pensons que l'entreprise n'est pas réductible à des nœuds de contrats. Elle peut aussi être un lieu de changements et d'apprentissages (Argyris et Schön, 2002 ; March, 1991). Dans le contexte d'une entreprise publique algérienne, nous proposons d'apprécier les apprentissages provenant de la certification à la norme ISO 9001. Mots clés : apprentissage organisationnel, processus de certification, norme ISO 9001, management de la qualité, Qualité totale.

Suggested Citation

  • Abdellah Arab & Gilles Lambert, 2020. "L’entreprise comme lieu d’apprentissage et de changement : monographie de la première certification ISO 9000 en Algérie," Post-Print hal-03936939, HAL.
    • Handle: RePEc:hal:journl:hal-03936939
    DOI: 10.7202/1072630ar
    Note: View the original document on HAL open archive server: https://hal.science/hal-03936939
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    References listed on IDEAS

    as
    1. James G. March, 1991. "Exploration and Exploitation in Organizational Learning," Organization Science, INFORMS, vol. 2(1), pages 71-87, February.
    2. Gilles Lambert & Noufou Ouédraogo, 2010. "Normes, routines organisationnelles et apprentissage," Post-Print hal-03949916, HAL.
    3. Gilles Lambert & Jocelyne Loos-Baroin, 2004. "L’impact de la certification ISO 9000 sur le management des connaissances : une étude de cas," Post-Print hal-03949924, HAL.
    4. Martine Girod Seville & Véronique Perret, 2002. "Les critères de validité en sciences des organisations : les apports du pragmatisme," Post-Print halshs-00536771, HAL.
    5. Giovanni Cespa & Giacinta Cestone, 2007. "Corporate Social Responsibility and Managerial Entrenchment," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 16(3), pages 741-771, September.
    6. Chirleºan Dan & Apostoaie Marius Constantin, 2011. "Corporate Social Responsibility within Credit Institution in Romania," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 202-207, May.
    7. Danièle Bénézech & J. Loos-Baroin, 2003. "Le processus de certification ISO 9000 comme outil d'apprentissage organisationnel," Post-Print halshs-00070850, HAL.
    8. Gilles Lambert & Noufou Ouédraogo, 2010. "Normes, routines organisationnelles et apprentissage d'entreprise," Revue française de gestion, Lavoisier, vol. 0(2), pages 65-85.
    9. Daniel Labaronne & Fahmi Ben-Abdelkader, 2008. "Transition institutionnelle des pays méditerranéens et des pays d'Europe de l'Est. Analyse comparative de l'évolution de leurs systèmes de gouvernance," Revue d'économie politique, Dalloz, vol. 118(5), pages 743-776.
    10. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
    11. Gérard Charreaux & Peter Wirtz, 2006. "Gouvernance des entreprises : nouvelles perspectives," Post-Print halshs-00144927, HAL.
    12. repec:dau:papers:123456789/12167 is not listed on IDEAS
    13. Benezech, Daniele & Lambert, Gilles & Lanoux, Blandine & Lerch, Christophe & Loos-Baroin, Jocelyne, 2001. "Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process," Research Policy, Elsevier, vol. 30(9), pages 1395-1407, December.
    14. Danièle Benezech & Gilles Lambert & Blandine Lanoux & Christophe Lerch & Jocelyne Loos-Baroin, 2001. "Completion of knowledge codification : an illustration through the ISO 9000 standards implementation process," Post-Print hal-03949915, HAL.
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