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L’impact de la certification ISO 9000 sur le management des connaissances : une étude de cas

Author

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  • Gilles Lambert

    (Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg)

  • Jocelyne Loos-Baroin

Abstract

Après la vague d'information, les normes ISO 9000 constituent sans aucun doute l'effort organisationnel le plus conséquent ces dix dernières années permettant de rendre visible les savoirs de l'entreprise. Mais on sait encore peu de choses sur les conséquences de cette codification des connaissances conceptuelles et pratiques en matière de dynamique d'apprentissage. En contrepoint des recherches anglo-saxonnes sur ce thème, et à l'aide de deux études de cas, nous proposons de décrire la dynamique de codification des connaissances et ses connaissances sur les modes d'apprentissage suite à des démarches de certification qualité.

Suggested Citation

  • Gilles Lambert & Jocelyne Loos-Baroin, 2004. "L’impact de la certification ISO 9000 sur le management des connaissances : une étude de cas," Post-Print hal-03949924, HAL.
    • Handle: RePEc:hal:journl:hal-03949924
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    Cited by:

    1. Abdellah Arab & Gilles Lambert, 2020. "L’entreprise comme lieu d’apprentissage et de changement : monographie de la première certification ISO 9000 en Algérie," Post-Print hal-03936939, HAL.

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