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An integrated performance monitoring model based on port stakeholders perceptions
[Modèle de pilotage de la performance globale basé sur les perceptions des parties prenantes portuaires]

Author

Listed:
  • Wided Bedoui

    (Université de Sousse)

  • Mame Gningue

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie)

Abstract

Our paper presents an integrated performance monitoring model based on port stakeholders' perceptions. This work aims to contribute to the theoretical reflection on the integration of the stakeholder theory to the global performance monitoring in the organizations. From a literature review on the stakeholder theory and the global performance concept, we have focused on research papers presenting the blending of these two areas. Then, we have selected theoretical frameworks in order to develop a disaggregated model from multidimensional perspective. Our model includes different steps ranging from the port stakeholders' analysis using the Generalized Procrustes Analysis, to a balanced scorecard's development based on port stakeholders' expectations using the Principal Components Analysis. We have applied this model to Radès port currently characterized by various unidimensional performance models and sovereign port authority. The suggested balanced scorecard could serve as a decision-making tool and global performance monitoring model reinforced by port stakeholders' cohesion.

Suggested Citation

  • Wided Bedoui & Mame Gningue, 2019. "An integrated performance monitoring model based on port stakeholders perceptions [Modèle de pilotage de la performance globale basé sur les perceptions des parties prenantes portuaires]," Post-Print hal-02901541, HAL.
    • Handle: RePEc:hal:journl:hal-02901541
    DOI: 10.46298/cst.12181
    Note: View the original document on HAL open archive server: https://normandie-univ.hal.science/hal-02901541
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    References listed on IDEAS

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