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Experimenting and prototyping the design of complex services
[Expérimentation et prototypage dans la conception de services complexes]

Author

Listed:
  • Alexis Nicolaÿ

    (CEMEF - Centre de Mise en Forme des Matériaux - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Sylvain Lenfle

    (LIRSA - Laboratoire interdisciplinaire de recherche en sciences de l'action - CNAM - Conservatoire National des Arts et Métiers [CNAM])

Abstract

This is a longitudinal study of the prototyping process introduced to develop a new service: remote assistance in a military context. This form of prototyping is original on several accounts and contrasts significantly with the vision and prescriptions of Rapid Prototyping. We demonstrate that it allowed i) the emergence of a technical solution, ii) evolution of the value proposition, and iii) the development of a rich and structured ecosystem for the service.

Suggested Citation

  • Alexis Nicolaÿ & Sylvain Lenfle, 2019. "Experimenting and prototyping the design of complex services [Expérimentation et prototypage dans la conception de services complexes]," Post-Print hal-02430456, HAL.
    • Handle: RePEc:hal:journl:hal-02430456
    DOI: 10.15122/isbn.978-2-406-09862-1.p.0055
    Note: View the original document on HAL open archive server: https://hal.science/hal-02430456
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    References listed on IDEAS

    as
    1. Marianne Abramovici, 2004. "How to Take Customers into Consideration in Service Innovation Projects," Post-Print hal-01136394, HAL.
    2. Paul R. Carlile, 2002. "A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development," Organization Science, INFORMS, vol. 13(4), pages 442-455, August.
    3. Marianne Abramovici & Laurence Bancel-Charensol, 2004. "How to take customers into consideration in service innovation projects," The Service Industries Journal, Taylor & Francis Journals, vol. 24(1), pages 56-78, January.
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    Cited by:

    1. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    2. Caroline Jobin & Sophie Hooge & Pascal Le Masson, 2021. "The logics of double proof in proof of concept: a design theory-based model of experimentation in the unknown," Post-Print hal-03178574, HAL.

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