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Management of crisis communication
[Gestion de la comunicacion de crisis]

Author

Listed:
  • Michel Cros
  • Sophie Gaultier-Gaillard

    (UP1 - Université Paris 1 Panthéon-Sorbonne)

Abstract

Crisis communication occurs the minute a disruption is detected within a given institution, and its operations and the pursuit of its strategic objectives are jeopardized. In such a situation, the intervention of the communicator as manager of a deteriorated situation is a major asset to develop a competitive advantage. This study presents the structural invariant conditions necessary for the communicator, and the hypotheses necessary to their realization in the current context; then it shows – through a case study - how to establish the ideal conditions for their implementation.

Suggested Citation

  • Michel Cros & Sophie Gaultier-Gaillard, 2015. "Management of crisis communication [Gestion de la comunicacion de crisis]," Post-Print hal-01850968, HAL.
    • Handle: RePEc:hal:journl:hal-01850968
    DOI: 10.7202/1045362ar
    Note: View the original document on HAL open archive server: https://hal.science/hal-01850968
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    References listed on IDEAS

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    1. repec:dau:papers:123456789/2560 is not listed on IDEAS
    2. Frédérique Dejean & Bruno Oxibar, 2010. "Légitimation et communication sociétale : le cas Péchiney," Post-Print halshs-00490287, HAL.
    3. Sophie Cros & Benoit Vraie, 2012. "Gestion des crises : les exercices de simulation, de l’apprentissage à l’alerte," Post-Print hal-02288123, HAL.
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    6. Patrick Lagadec, 2008. "Pour une nouvelle cosmologie des crises," Post-Print hal-00370775, HAL.
    7. Sally Maitlis & Scott Sonenshein, 2010. "Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 551-580, May.
    Full references (including those not matched with items on IDEAS)

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