IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01850968.html
   My bibliography  Save this paper

Management of crisis communication
[Gestion de la comunicacion de crisis]

Author

Listed:
  • Michel Cros
  • Sophie Gaultier-Gaillard

    (UP1 - Université Paris 1 Panthéon-Sorbonne)

Abstract

Crisis communication occurs the minute a disruption is detected within a given institution, and its operations and the pursuit of its strategic objectives are jeopardized. In such a situation, the intervention of the communicator as manager of a deteriorated situation is a major asset to develop a competitive advantage. This study presents the structural invariant conditions necessary for the communicator, and the hypotheses necessary to their realization in the current context; then it shows – through a case study - how to establish the ideal conditions for their implementation.

Suggested Citation

  • Michel Cros & Sophie Gaultier-Gaillard, 2015. "Management of crisis communication [Gestion de la comunicacion de crisis]," Post-Print hal-01850968, HAL.
    • Handle: RePEc:hal:journl:hal-01850968
    DOI: 10.7202/1045362ar
    Note: View the original document on HAL open archive server: https://hal.science/hal-01850968
    as

    Download full text from publisher

    File URL: https://hal.science/hal-01850968/document
    Download Restriction: no
    File URL: https://libkey.io/10.7202/1045362ar?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. repec:dau:papers:123456789/2560 is not listed on IDEAS
    2. Frédérique Dejean & Bruno Oxibar, 2010. "Légitimation et communication sociétale : le cas Péchiney," Post-Print halshs-00490287, HAL.
    3. Sophie Cros & Benoit Vraie, 2012. "Gestion des crises : les exercices de simulation, de l’apprentissage à l’alerte," Post-Print hal-02288123, HAL.
    4. Patrick Lagadec, 2009. "A New Cosmology of Risks and Crises: Time for a Radical Shift in Paradigm and Practice," Review of Policy Research, Policy Studies Organization, vol. 26(4), pages 473-486, July.
    5. repec:dau:papers:123456789/4412 is not listed on IDEAS
    6. Patrick Lagadec, 2008. "Pour une nouvelle cosmologie des crises," Post-Print hal-00370775, HAL.
    7. Sally Maitlis & Scott Sonenshein, 2010. "Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 551-580, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Michel Cros & Sophie Cros, 2015. "Management of crisis communication [Gestión de la comunicación de crisis]," Post-Print hal-02286833, HAL.
    2. Guiette, Alain & Vandenbempt, Koen, 2017. "Change managerialism and micro-processes of sensemaking during change implementation," Scandinavian Journal of Management, Elsevier, vol. 33(2), pages 65-81.
    3. Shehla Najib & Rashidi.Z, 2018. "Student Protests In Universities: Exploring The Model For Crisis Management, Crisis Leadership And Organizational Learning," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 14(1), pages 143-159.
    4. Brown, Andrew D., 2018. "Making sense of the war in Afghanistan," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 53(C), pages 43-56.
    5. Sevda Helpap & Sigrid Bekmeier-Feuerhahn & Luisa Pinkernelle, 2018. "Ambivalenzen in organisationalen Veränderungen [Ambivalence in Organizational Change]," Schmalenbach Journal of Business Research, Springer, vol. 70(3), pages 209-241, August.
    6. Sanders, Karin & Nguyen, Phong T. & Bouckenooghe, Dave & Rafferty, Alannah E. & Schwarz, Gavin, 2024. "Human resource management system strength in times of crisis," Journal of Business Research, Elsevier, vol. 171(C).
    7. Miguel Alberto Gomez & Eula Bianca Villar, 2018. "Fear, Uncertainty, and Dread: Cognitive Heuristics and Cyber Threats," Politics and Governance, Cogitatio Press, vol. 6(2), pages 61-72.
    8. Elena Igorevna Kudriavtseva, 0. "The Influence of Middle Managers on the Strategy of the Company: Dynamic Approach," Administrative Consulting, Russian Presidential Academy of National Economy and Public Administration. North-West Institute of Management., issue 5.
    9. Florence Allard-Poesi, 2015. "Dancing in the Dark: Making Sense of Managerial Roles during Strategic Conversations," Working Papers hal-01145772, HAL.
    10. Mathieu Djaballah & Christopher Hautbois & Michel Desbordes, 2015. "Non-mega sporting events’ social impacts: A sensemaking approach of local governments’ perceptions and strategies," Post-Print hal-03550805, HAL.
    11. Lionel Garreau & Serge Perrot, 2012. "Comprendre la dynamique de la socialisation organisationnelle: Une approche par le sensemaking," Post-Print halshs-00949067, HAL.
    12. Nicolas Rossignol & Pierre Delvenne & Catrinel Turcanu, 2015. "Rethinking Vulnerability Analysis and Governance with Emphasis on a Participatory Approach," Risk Analysis, John Wiley & Sons, vol. 35(1), pages 129-141, January.
    13. Florence Allard-Poesi, 2015. "Dancing in the dark: Making sense of managerial roles during strategic conversations," Post-Print hal-01490734, HAL.
    14. Joep P. Cornelissen & Jean S. Clarke, 2010. "Imagining and rationalizing opportunities : Inductive reasoning and the creation and justification of new ventures," Post-Print hal-02276730, HAL.
    15. Selma Kadic-Maglajlic & Claude Obadia & Irena Vida & Matthew J. Robson, 2023. "Moral Categorization of Opportunists in Cross-Border Interfirm Relationships," Journal of Business Ethics, Springer, vol. 188(2), pages 221-238, November.
    16. Guillaume Soenen & Tessa Melkonian & Maureen L. Ambrose, 2017. "To Shift or Not to Shift? : Determinants and Consequences of Phase-Shifting on Justice Judgments," Post-Print hal-02276701, HAL.
    17. Lionel Garreau & Serge Perrot, 2012. "Comprendre la dynamique de la socialisation organisationnelle : une approche par le sensemaking," Post-Print halshs-01054809, HAL.
    18. Loréa Baïada-Hirèche & Lionel Garreau, 2014. "Exploring the dynamics of ethical judgment : the sensemaking-based evolution model," Grenoble Ecole de Management (Post-Print) halshs-01009708, HAL.
    19. Helene Loe Colman & Birgitte Grøgaard & Inger G. Stensaker, 2022. "Organizational identity work in MNE subsidiaries: Managing dual embeddedness," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(9), pages 1997-2022, December.
    20. Schuler, Benedikt Alexander & Orr, Kevin & Hughes, Jeffrey, 2023. "My colleagues (do not) think the same: Middle managers’ shared and separate realities in strategy implementation," Journal of Business Research, Elsevier, vol. 160(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01850968. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.