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The role of supplier performance in building customer trust and loyalty: A cross-country examination

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  • Nicholas Paparoidamis

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Constantine Katsikeas
  • Ruben Chumpitaz

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

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Suggested Citation

  • Nicholas Paparoidamis & Constantine Katsikeas & Ruben Chumpitaz, 2017. "The role of supplier performance in building customer trust and loyalty: A cross-country examination," Post-Print hal-01745331, HAL.
    • Handle: RePEc:hal:journl:hal-01745331
    DOI: 10.1016/j.indmarman.2017.02.005
    Note: View the original document on HAL open archive server: https://hal.science/hal-01745331
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    References listed on IDEAS

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    2. Tobacyk, Jerome J. & Babin, Barry J. & Attaway, Jill S. & Socha, Stanislaw & Shows, David & James, Kevin, 2011. "Materialism through the eyes of Polish and American consumers," Journal of Business Research, Elsevier, vol. 64(9), pages 944-950, September.
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    19. Piercy, Nigel F. & Katsikeas, Constantine S. & Cravens, David W., 1997. "Examining the role of buyer-seller relationships in export performance," Journal of World Business, Elsevier, vol. 32(1), pages 73-86, April.
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    2. Raphael N. Milion & Thaís da C. L. Alves & José Carlos Paliari & Luisa H. B. Liboni, 2021. "CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities," Sustainability, MDPI, vol. 13(12), pages 1-20, June.

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