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Process Moves in The Intra-organizational Diffusion of Knowledge Management: Preliminary Findings from A Study on CKO Effectiveness

Author

Listed:
  • Steffen Raub

    (Section des Hautes Etudes Commerciales - UNIGE - Université de Genève = University of Geneva)

  • Charles-Clemens Rüling

    (MC - Management et Comportement - EESC-GEM Grenoble Ecole de Management)

Abstract

The existing literature on Chief Knowledge Officers (CKOs) focuses on individual characteristics and organizational context but fails to convincingly address the issue of process dynamics in terms of effective and ineffective CKO moves and strategies. In order to address this gap we review propositions from the management fashion, diffusion of innovations and issue selling literatures, and identify sets of effective and ineffective CKO process moves based on an empirical study of CKOs in large industrial and financial service companies in Germany and Switzerland. The paper proposes an agenda for future CKO research, and concludes with a set of guidelines for organizational practice.

Suggested Citation

  • Steffen Raub & Charles-Clemens Rüling, 2002. "Process Moves in The Intra-organizational Diffusion of Knowledge Management: Preliminary Findings from A Study on CKO Effectiveness," Post-Print hal-00452355, HAL.
    • Handle: RePEc:hal:journl:hal-00452355
    Note: View the original document on HAL open archive server: http://hal.grenoble-em.com/hal-00452355
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    References listed on IDEAS

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    1. George P. Huber & Danial J. Power, 1985. "Retrospective reports of strategic‐level managers: Guidelines for increasing their accuracy," Strategic Management Journal, Wiley Blackwell, vol. 6(2), pages 171-180, April.
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