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Intermediaries as Bundlers, Traders and Quality Assessors: The Case of UK Tour Operators

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  • Pashardes, Panos
  • Clerides, Sofronis
  • Nearchou, Paris

Abstract

We study the intermediary role of tour operators in the market for package tourism. Intermediaries often arise in order to facilitate trade in markets characterized by asymmetric information. In the travel industry policy-makers have tried to address information asymmetries by providing hotel ratings. We argue that those ratings are not accurate indicators of quality. Ratings provided by tour operators are more informative and allow for international comparisons. Intermediation by tour operators provides a better matching of quality with price and therefore leads to a more efficient market outcome. There is, nonetheless, scope for government intervention to improve information provision.

Suggested Citation

  • Pashardes, Panos & Clerides, Sofronis & Nearchou, Paris, 2005. "Intermediaries as Bundlers, Traders and Quality Assessors: The Case of UK Tour Operators," CEPR Discussion Papers 5038, C.E.P.R. Discussion Papers.
    • Handle: RePEc:cpr:ceprdp:5038
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    References listed on IDEAS

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    Cited by:

    1. Jeacle, Ingrid & Carter, Chris, 2011. "In TripAdvisor we trust: Rankings, calculative regimes and abstract systems," Accounting, Organizations and Society, Elsevier, vol. 36(4), pages 293-309.

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    More about this item

    Keywords

    Intermediaries; Middlemen; Asymmetric information; Tour operators; Tourism industry;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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