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The Challenges of Service Delivery by Charities in Ghana: The Case of Rotary

Author

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  • Janet Serwah Gollo
  • J. Atsu Amegashie

Abstract

We investigated the factors that negatively affect the service delivery capacity of charities in Ghana by using seven Rotary clubs as a case study. Primary data was collected via a survey of executives of the seven Rotary clubs. Our analysis revealed that the three main challenges that Rotary clubs face, in descending order of importance, were inadequate financial resources, unfavourable government policies, poor governance, and bad attitudes of the beneficiaries of Rotary clubs’ charitable projects. The size of a club did not seem to have a positive effect on its service delivery capacity. We attributed this to a higher incidence of free-riding or apathy within bigger clubs. Indeed, we found that the lack of Rotarians’ involvement in projects, scope creep of projects, and Rotarians’ poor engagement with communities also had an adverse effect on service delivery.

Suggested Citation

  • Janet Serwah Gollo & J. Atsu Amegashie, 2024. "The Challenges of Service Delivery by Charities in Ghana: The Case of Rotary," CESifo Working Paper Series 11477, CESifo.
    • Handle: RePEc:ces:ceswps:_11477
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    References listed on IDEAS

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    1. Erica Harris & Christine Petrovits & Michelle H. Yetman, 2017. "Why Bad Things Happen to Good Organizations: The Link Between Governance and Asset Diversions in Public Charities," Journal of Business Ethics, Springer, vol. 146(1), pages 149-166, November.
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    4. Behrooz Morvaridi, 2012. "Capitalist Philanthropy and Hegemonic Partnerships," Third World Quarterly, Taylor & Francis Journals, vol. 33(7), pages 1191-1210.
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    More about this item

    Keywords

    charities; governance; Rotary; service delivery;
    All these keywords.

    JEL classification:

    • L30 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - General
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship

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