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Revolutionize Your Customer Experience

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  • Colin Shaw

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Suggested Citation

  • Colin Shaw, 2005. "Revolutionize Your Customer Experience," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-51345-7.
    • Handle: RePEc:pal:palbok:978-0-230-51345-7
    DOI: 10.1057/9780230513457
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    Cited by:

    1. Waśkowski Zygmunt, 2017. "Possibilities and limitations of using the customer experience management concept by universities," Marketing of Scientific and Research Organizations, Sciendo, vol. 24(2), pages 1-14, June.
    2. Alcalde-Giraudo, Alberto & Fernández-Hernández, Ruth & Paradinas-Márquez, Carmen & Sánchez-González, Pilar & García-Muiña, Fernando E., 2021. "Marketing approach to Nordic tourism," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    3. Romana Lekić & Željko Trezner & Nataša Mance, 2014. "DMC as a creator of memorable experiences in tourist destination," Tourism and Hospitality Industry section2-2, University of Rijeka, Faculty of Tourism and Hospitality Management.
    4. Kim, Dohee & Park, Byung-Jin (Robert), 2017. "The moderating role of context in the effects of choice attributes on hotel choice: A discrete choice experiment," Tourism Management, Elsevier, vol. 63(C), pages 439-451.

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