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Healthcare professionals’ competence in digitalisation: A systematic review

Author

Listed:
  • Jenni Konttila
  • Heidi Siira
  • Helvi Kyngäs
  • Minna Lahtinen
  • Satu Elo
  • Maria Kääriäinen
  • Pirjo Kaakinen
  • Anne Oikarinen
  • Miyae Yamakawa
  • Sakiko Fukui
  • Momoe Utsumi
  • Yoko Higami
  • Akari Higuchi
  • Kristina Mikkonen

Abstract

Aims and objectives To identify key areas of competence for digitalisation in healthcare settings, describe healthcare professionals’ competencies in these areas and identify factors related to their competence. Background Digitalisation requires changes in healthcare practices, policies and actions to revise job expectations and workflows. The aspects of patient safety and integration of digitalisation into the professional context necessitate an assessment of healthcare professionals’ competencies in digitalisation. Design Systematic review. Methods A systematic review was conducted following Center of Reviews and Dissemination guidelines, including application of a PRISMA statement. Four databases—CINAHL (EBSCO), MEDLINE (Ovid), Web of Science and Academic Search Premiere (EBSCO)—were searched for relevant original peer‐reviewed studies published between 2012–2017. Twelve were chosen for final analysis: five quantitative studies and seven qualitative studies, which were, respectively, subjected to narrative and thematic synthesis. Results Key competence areas regarding digitalisation from a healthcare perspective identified encompass knowledge of digital technology and the digital skills required to provide good patient care, including associated social and communication skills, and ethical considerations of digitalisation in patient care. Healthcare professionals need the motivation and willingness to acquire experience of digitalisation in their professional context. Collegial and organisational support appear to be essential factors for building positive experiences of digitalisation for healthcare professionals. Conclusion Healthcare organisations should both pay attention to the social environment of a workplace and create a positive atmosphere if they want to improve the response to digitalisation. The successful implementation of new technology requires organisational and collegial support. Relevance to clinical practice Recommendations for clinical practice include the following: development of competence in digitalisation by healthcare professionals when using technological equipment to minimise errors; provision of sufficient resources, equipment and room for technology usage; and provision of regular education that considers the participants’ competencies.

Suggested Citation

  • Jenni Konttila & Heidi Siira & Helvi Kyngäs & Minna Lahtinen & Satu Elo & Maria Kääriäinen & Pirjo Kaakinen & Anne Oikarinen & Miyae Yamakawa & Sakiko Fukui & Momoe Utsumi & Yoko Higami & Akari Higuch, 2019. "Healthcare professionals’ competence in digitalisation: A systematic review," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(5-6), pages 745-761, March.
    • Handle: RePEc:wly:jocnur:v:28:y:2019:i:5-6:p:745-761
    DOI: 10.1111/jocn.14710
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    References listed on IDEAS

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    1. Ritu Agarwal & Guodong (Gordon) Gao & Catherine DesRoches & Ashish K. Jha, 2010. "Research Commentary ---The Digital Transformation of Healthcare: Current Status and the Road Ahead," Information Systems Research, INFORMS, vol. 21(4), pages 796-809, December.
    2. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
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    1. Majcherek, Dawid & Hegerty, Scott William & Kowalski, Arkadiusz Michał & Lewandowska, Małgorzata Stefania & Dikova, Desislava, 2024. "Opportunities for healthcare digitalization in Europe: Comparative analysis of inequalities in access to medical services," Health Policy, Elsevier, vol. 139(C).
    2. Lord Ferguson, Sarah & Smith, Claudia & Kietzmann, Jan, 2022. "Hands-off? Lessons from high-touch professionals about going virtual," Business Horizons, Elsevier, vol. 65(3), pages 303-313.
    3. Rebecca M. Jedwab & Alison M. Hutchinson & Elizabeth Manias & Rafael A. Calvo & Naomi Dobroff & Nicholas Glozier & Bernice Redley, 2021. "Nurse Motivation, Engagement and Well-Being before an Electronic Medical Record System Implementation: A Mixed Methods Study," IJERPH, MDPI, vol. 18(5), pages 1-22, March.
    4. Simona Andreea Apostu & Valentina Vasile & Cristina Veres, 2021. "Externalities of Lean Implementation in Medical Laboratories. Process Optimization vs. Adaptation and Flexibility for the Future," IJERPH, MDPI, vol. 18(23), pages 1-22, November.
    5. Piia Silvennoinen, 2020. "Professional Master’s Degree Students’ Perceptions on the Changes Digitalisation Imposes on Counselling in the Social and Health Care Sector," IJERPH, MDPI, vol. 17(17), pages 1-10, August.
    6. Gong, Yaping & Khan, Muhammad Aamir & TAM, Kar Yan, 2024. "Assessing Competencies of Fintech Employees: Development and Validation of a Competency Model and Assessment Scale," OSF Preprints g9e7j, Center for Open Science.
    7. Matilda Hamlin & Steinn Steingrimsson & Itzhak Cohen & Victor Bero & Avishay Bar-Tl & Bruria Adini, 2020. "Attitudes of the Public to Receiving Medical Care during Emergencies through Remote Physician–Patient Communications," IJERPH, MDPI, vol. 17(14), pages 1-12, July.

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