IDEAS home Printed from https://ideas.repec.org/a/wly/isacfm/v12y2004i1p5-27.html
   My bibliography  Save this article

Explanation provision and use in an intelligent decision aid

Author

Listed:
  • Vicky Arnold
  • Nicole Clark
  • Philip A. Collier
  • Stewart A. Leech
  • Steve G. Sutton

Abstract

Intelligent decision aids have been widely adopted by organizations in an effort to capture, retain and disseminate the knowledge of individuals within the organization. To date, these efforts have met with mixed results. Two primary limitations have been the usability of systems (users either cannot or do not wish to use systems) and the inability to transfer knowledge from such systems to less expert decision makers. Explanation capabilities have been perceived as a potential means for improving the effectiveness of such systems in terms of both usability and knowledge transfer. In this study, four advancements are put forth. First, a working prototype system for highly complex decision making is used as the foundation for implementing a full‐scale, embedded explanation facility. Second, the development of the explanation facility is carefully grounded in the extant prescriptive literature on explanation types and delivery processes—including feedforward and feedback. Third, a development strategy is formulated and demonstrated as a generalized process of explanation development and integration. Fourth, high‐level professional decision makers use the system and provide evaluative feedback on the usability and value of the explanation facility. Overall, the results of the development efforts and subsequent evaluation are very positive and provide a solid foundation for future research and practice efforts related to explanation provision within the context of intelligent systems. Copyright © 2004 John Wiley & Sons, Ltd.

Suggested Citation

  • Vicky Arnold & Nicole Clark & Philip A. Collier & Stewart A. Leech & Steve G. Sutton, 2004. "Explanation provision and use in an intelligent decision aid," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 12(1), pages 5-27, January.
  • Handle: RePEc:wly:isacfm:v:12:y:2004:i:1:p:5-27
    DOI: 10.1002/isaf.222
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/isaf.222
    Download Restriction: no

    File URL: https://libkey.io/10.1002/isaf.222?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Todd, Peter & Benbasat, Izak, 1994. "The Influence of Decision Aids on Choice Strategies: An Experimental Analysis of the Role of Cognitive Effort," Organizational Behavior and Human Decision Processes, Elsevier, vol. 60(1), pages 36-74, October.
    2. Stewart A Leech & Nicole Clark & Philip A Collier, 1999. "A generalized model of decision‐making processes for companies in financial distress," Accounting Forum, Taylor & Francis Journals, vol. 23(2), pages 155-174, June.
    3. Philip A Collier & Stewart A Leech & Nicole Clark, 1999. "A validated expert system for decision making in corporate recovery," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 8(2), pages 75-88, June.
    4. Jasbir S. Dhaliwal & Izak Benbasat, 1996. "The Use and Effects of Knowledge-Based System Explanations: Theoretical Foundations and a Framework for Empirical Evaluation," Information Systems Research, INFORMS, vol. 7(3), pages 342-362, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sutton, Steve G. & Arnold, Vicky & Collier, Phil & Leech, Stewart A., 2021. "Leveraging the synergies between design science and behavioral science research methods," International Journal of Accounting Information Systems, Elsevier, vol. 43(C).
    2. Desai, Vikram & Bucaro, Anthony C. & Kim, Joung W. & Srivastava, Rajendra & Desai, Renu, 2023. "Toward a better expert system for auditor going concern opinions using Bayesian network inflation factors," International Journal of Accounting Information Systems, Elsevier, vol. 49(C).
    3. Arnold, Vicky & Collier, Philip A. & Leech, Stewart A. & Rose, Jacob M. & Sutton, Steve G., 2023. "Can knowledge based systems be designed to counteract deskilling effects?," International Journal of Accounting Information Systems, Elsevier, vol. 50(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sutton, Steve G. & Arnold, Vicky & Collier, Phil & Leech, Stewart A., 2021. "Leveraging the synergies between design science and behavioral science research methods," International Journal of Accounting Information Systems, Elsevier, vol. 43(C).
    2. Chu, P. C. & Spires, Eric E. & Sueyoshi, Toshiyuki, 1999. "Cross-Cultural Differences in Choice Behavior and Use of Decision Aids: A Comparison of Japan and the United States," Organizational Behavior and Human Decision Processes, Elsevier, vol. 77(2), pages 147-170, February.
    3. Glover, Steven M. & Prawitt, Douglas F. & Spilker, Brian C., 1997. "The Influence of Decision Aids on User Behavior: Implications for Knowledge Acquisition and Inappropriate Reliance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 72(2), pages 232-255, November.
    4. Daniel E. O'Leary, 2009. "Downloads and citations in Intelligent Systems in Accounting, Finance and Management," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 16(1‐2), pages 21-31, January.
    5. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
    6. Wulf, David & Bertsch, Valentin, 2016. "A natural language generation approach to support understanding and traceability of multi-dimensional preferential sensitivity analysis in multi-criteria decision making," MPRA Paper 75025, University Library of Munich, Germany.
    7. Lior Fink & Daniele Papismedov, 2023. "On the Same Page? What Users Benefit from a Desktop View on Mobile Devices," Information Systems Research, INFORMS, vol. 34(2), pages 423-441, June.
    8. Mazursky, David & Vinitzky, Gideon, 2005. "Modifying consumer search processes in enhanced on-line interfaces," Journal of Business Research, Elsevier, vol. 58(10), pages 1299-1309, October.
    9. O. Alan Tidwell & Paul Gallimore, 2014. "The influence of a decision support tool on real estate valuations," Journal of Property Research, Taylor & Francis Journals, vol. 31(1), pages 45-63, March.
    10. Montazemi, A. R. & Gupta, K. M., 1997. "On the effectiveness of cognitive feedback from an interface agent," Omega, Elsevier, vol. 25(6), pages 643-658, December.
    11. Moez Limayem & Gerardine DeSanctis, 2000. "Providing Decisional Guidance for Multicriteria Decision Making in Groups," Information Systems Research, INFORMS, vol. 11(4), pages 386-401, December.
    12. Christiane B. Haubitz & Cedric A. Lehmann & Andreas Fügener & Ulrich W. Thonemann, 2021. "The Risk of Algorithm Transparency: How Algorithm Complexity Drives the Effects on Use of Advice," ECONtribute Discussion Papers Series 078, University of Bonn and University of Cologne, Germany.
    13. Chu, P. C. & Spires, Eric E., 2003. "Perceptions of accuracy and effort of decision strategies," Organizational Behavior and Human Decision Processes, Elsevier, vol. 91(2), pages 203-214, July.
    14. Araña, Jorge E. & León, Carmelo J., 2009. "Understanding the use of non-compensatory decision rules in discrete choice experiments: The role of emotions," Ecological Economics, Elsevier, vol. 68(8-9), pages 2316-2326, June.
    15. Chu, P. C. & Spires, Eric E., 2001. "Does Time Constraint on Users Negate the Efficacy of Decision Support Systems?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 85(2), pages 226-249, July.
    16. Rose, Jacob M. & Wolfe, Christopher J., 2000. "The effects of system design alternatives on the acquisition of tax knowledge from a computerized tax decision aid," Accounting, Organizations and Society, Elsevier, vol. 25(3), pages 285-306, April.
    17. Vicky Arnold & Philip A. Collier & Stewart A. Leech & Steve G. Sutton & Andrew Vincent, 2013. "Incase: Simulating Experience To Accelerate Expertise Development By Knowledge Workers," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 20(1), pages 1-21, January.
    18. Gerald Häubl & Valerie Trifts, 2000. "Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids," Marketing Science, INFORMS, vol. 19(1), pages 4-21, May.
    19. Jörg Mayer & Robert Winter & Thomas Mohr, 2012. "Situational Management Support Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(6), pages 331-345, December.
    20. Geldermann, Jutta & Bertsch, Valentin & Treitz, Martin & French, Simon & Papamichail, Konstantinia N. & Hämäläinen, Raimo P., 2009. "Multi-criteria decision support and evaluation of strategies for nuclear remediation management," Omega, Elsevier, vol. 37(1), pages 238-251, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:isacfm:v:12:y:2004:i:1:p:5-27. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.interscience.wiley.com/jpages/1099-1174/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.