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Situational Management Support Systems

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  • Jörg Mayer
  • Robert Winter
  • Thomas Mohr

Abstract

Digital natives increasingly populate organizations’ management. These new-generation managers more naturally accept management support systems (MSS), but also have higher expectations about how they should accommodate their individual user preferences. As a result, managers question MSS that have been developed without configuration mechanisms to accommodate their working style, relevant MSS use cases, and different MSS access modes. The objective of this article is to reveal managers’ different MSS use situations and propose levers for tailoring (conceptual) MSS design to them. Use situations generalize classes of similar user-group preferences. We first apply findings from a literature review to cluster managers’ user-group preferences into 36 MSS use situations. Second, we propose that the selection of end-user devices can serve as a main lever for MSS configuration. Third, we complete the configuration with a MSS user-interface design. Finally, we demonstrate utility of our configuration model by presenting and evaluating a prototype. Copyright Springer Fachmedien Wiesbaden 2012

Suggested Citation

  • Jörg Mayer & Robert Winter & Thomas Mohr, 2012. "Situational Management Support Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(6), pages 331-345, December.
    • Handle: RePEc:spr:binfse:v:4:y:2012:i:6:p:331-345
    DOI: 10.1007/s12599-012-0233-5
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    References listed on IDEAS

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