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Corporate social responsibility perceptions and sustainable safety behaviors among frontline employees: The mediating roles of organization‐based self‐esteem and work engagement

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  • Won‐Moo Hur
  • Seung‐Yoon Rhee
  • Eun Ju Lee
  • Hyewon Park

Abstract

This study aimed to examine the relationship between perceptions of corporate social responsibility (CSR) and sustainable safety behaviors among frontline employees. Drawing on social identity and social exchange theories, this study hypothesized that frontline employees' organization‐based self‐esteem (OBSE) and work engagement mediate the relationship between CSR perceptions and sustainable safety behaviors. Using data collected from 222 flight attendants in South Korea, structural equation modeling was conducted to test the research hypotheses. The results showed that CSR perceptions were positively related to extra‐role safety behaviors. Further, OBSE mediated the positive relationship between CSR perceptions and extra‐role safety behaviors, and work engagement mediated the positive relationship between CSR perceptions and in‐role safety behaviors. The theoretical and managerial implications as well as the study limitations are articulated. Additionally, future research directions for promoting sustainable safety practices in high‐contact service settings are suggested.

Suggested Citation

  • Won‐Moo Hur & Seung‐Yoon Rhee & Eun Ju Lee & Hyewon Park, 2022. "Corporate social responsibility perceptions and sustainable safety behaviors among frontline employees: The mediating roles of organization‐based self‐esteem and work engagement," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(1), pages 60-70, January.
    • Handle: RePEc:wly:corsem:v:29:y:2022:i:1:p:60-70
    DOI: 10.1002/csr.2173
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    References listed on IDEAS

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    Cited by:

    1. Su, Kun & Liu, Chengyun & Zhang, Miaomiao, 2024. "The optimization of a corporate social responsibility management system based on service-orientated architecture under the concept of sustainable development," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    2. Yueru Ma & Yefan Teng & Bowen Yan, 2024. "Bring more than green? The impact of green human resource management on hospitality employees' organizational citizenship behaviors," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2537-2556, May.
    3. Huang, Miaojia & Geng, Shuang & Yang, Wen & Law, Kris M.Y. & He, Yuqin, 2024. "Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).

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