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Factors shaping interorganizational trust in e-commerce based on literature review

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  • Gajda Klaudia

    (M.A., University of Zielona Góra, Management and Quality Sciences, Poland)

Abstract

The article is devoted to identifying external and internal factors that shape inter-organizational trust in e-commerce. Studying how trust between e-commerce partners is built, four key B2B trust spheres were analyzed based on literature. After analyzing thirteen research reports, the factors shaping B2B trust are presented due to their frequency of occurrence in the reports. Research has shown that among the many factors determining B2B trust, the greatest value in interactions between e-commerce partners lies in the factors, i.e.: „common values”, „communication”, „experience and qualifications”.

Suggested Citation

  • Gajda Klaudia, 2020. "Factors shaping interorganizational trust in e-commerce based on literature review," Management, Sciendo, vol. 24(1), pages 23-38, June.
    • Handle: RePEc:vrs:manmen:v:24:y:2020:i:1:p:23-38:n:2
    DOI: 10.2478/manment-2019-0034
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    References listed on IDEAS

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    1. Jay B. Barney & Mark H. Hansen, 1994. "Trustworthiness as a Source of Competitive Advantage," Strategic Management Journal, Wiley Blackwell, vol. 15(S1), pages 175-190, December.
    2. Andrew Stickley & Sara Ferlander & Tanya Jukkala & Per Carlson & Olga Kislitsyna & Ilkka Mäkinen, 2009. "Institutional Trust in Contemporary Moscow," Europe-Asia Studies, Taylor & Francis Journals, vol. 61(5), pages 779-796.
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    More about this item

    Keywords

    factors; type of trust; inter-organizational; B2B; e-commerce;
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